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Plumbers Stock Reviews

4.9 Rating 1,111 Reviews

97 %

of reviewers recommend Plumbers Stock

Company Reviews

4.9

Based on 1,111 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Plumbers Stock 5 star review on 28th February 2024

Plumbers Stock 5 star review on 28th February 2024

Plumbers Stock 5 star review on 28th February 2024

Plumbers Stock 5 star review on 28th February 2024

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 1 star review on 4th May 2022

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I explained that my card was good when I ordered the item on March 1st. But the company didn't get to my order until about 2 weeks later. By then there had been fraud committed on my card and I had to get a new one. The customer service person quickly changed my card information, which solved the problem. However, it would have been nice if he had offered to go back to his chain of command and discuss my complaint that it took them so long to get to the order.”

Posted 1 month ago

“I was able to find an unusual size vent cover on the website. The site clearly stated there was a 22 day lead time which I appreciated it. When a month lapsed and I had not received notice of shipping, I called to follow-up. MJ was kind and informed me that the cover had been mailed and was due to arrive the following day. He provided a FEDEX tracking number via email. I would have given 5 stars if an email had been sent to let me know my item had shipped.”

Posted 1 month ago

“I was waiting for the order two weeks and when I called the first time, they informed me that the order was delayed for two more weeks. I would have expected a call or email informing that situation. Today I called again, and Jake informed me that I will be receiving my order in two days. The customer service was good. The company response very low. Hopefully I will be receiving that in two days.”

Posted 2 months ago

“Jake is great. But it's taking 3 months + to get our part.”

Posted 3 months ago

“One piece of my order was damaged when it arrived. I spoke with customer service and they sent me a replacement. The only issue I have is that they would not expedite the shipping at no extra cost.”

Posted 4 months ago

“Franz was very helpfull, solved my issues in a timely fashion.”

Posted 4 months ago

“The human service is 5 stars. The website is not. The website gave the appearance there were plenty of the item in stock when I placed the order. Customer service reached out to inform me the item had been discontinued and was no longer available, and the replacement item was also not available. MJ and Christy were very professional.”

Posted 5 months ago

“Very helpful”

Posted 6 months ago

“Speedy delivery All the parts and filters”

Posted 6 months ago

“Would have given 5 stars if they'd have let me know my card was declined. Ordered on July 17th and called on July 31st by to see where my order was. Was told that it would be at the warehouse by Aug 4th. Had to call back again today Aug 7th just to find out there was a card issue. Poor communication on their part.”

Posted 8 months ago

“Bernard helped me in a timely and efficient manner. I received a replacement for my incomplete order. Thank you Bernard”

Posted 1 year ago

“Jake has been helping me return a product sent by mistake. I just sent him a picture of this product. Jake was very patient and kind. KH”

Posted 1 year ago

“They were expedient, polite and and was able to answer my question swiftly.”

Posted 1 year ago

“Bernard was helpful to answer my query quickly, thanks.”

Posted 1 year ago

“havent yet until I recieve my order”

Posted 1 year ago

“They offered the exact product I needed at a better price than I found elsewhere. Why not 5 stars? Shipping was delayed, but I didn’t receive any additional updates past the first couple of days. After waiting double the expected delivery time, I called customer service. I received my order within a week. I then needed to return an item. Customer service was again helpful (thanks to Crislen). Customer service was responsive & helpful once you connected with a person.”

Posted 1 year ago

“Talked to representative of your company and was told of shipping problems of manufacturer of said product.”

Posted 1 year ago

“Jacob was very service oriented and even followed up with email. The reason for a 4 rating is that when I ordered the item it did not state that the item is back ordered with the manufacturer. I ordered the end of Sept and now hearing it will be possibly Nov before being shipped.”

Posted 1 year ago

“I am please to hear from Christy Ventura gave me the update when the manufacture is shipping. I will be patiently wait for the part and it is almost a month.”

Posted 1 year ago

“I still hold reservations on a timely refund since I began this process last week. Certainly more than 3 to 5 business days. But Crislin did good under the circumstances your company put her in.”

Posted 1 year ago

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Plumbers Stock is rated 4.9 based on 1,111 reviews