Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,000 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,000 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My cat often had gastritis and threw up when on pouches and was very fussy. I started her on Poppy's Picnic and she absolutely loves it. No gastritis. She is 12 years old. She loves all the flavours.”

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Posted 1 year ago

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Hi Jose Thank you for this wonderful 5* review. We are delighted to see that your cat is enjoying our food. Sending her all our love! Much Kindness Debs and Poppy

Posted 1 year ago

“My boys enjoy their meatballs and mince. The chicken ones are a big hit and the lamb. We ordered wild boar to try too!”

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Posted 2 months ago

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Hi Clare Thank you for the wonderful pic - we're delighted to see that your boys are enjoying our food. Poppy loves the chicken too! It's so kind of you to award us 5-stars ... Thank you Much Kindness Debs and Poppy

Posted 2 months ago

“Easy to order and fast delivery”

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Posted 1 year ago

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Hi Katie We are delighted to see that you are happy with our service and food. Thank you for writing this lovely 5* review. Much Kindness Debs and Poppy

Posted 1 year ago

“My dog Archie is so fussy but absolutely loves Poppys picnic! I recommend it to all to all my fellow dog mums”

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Posted 1 year ago

“Willow has always been a fussy eater (typical cockapoo). Since trying Poppy’s Picnic Mighty Mince we now have a clean bowl at every meal time. Fingers crossed it continues!”

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Posted 1 year ago

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Hello Claire & Willow Thank you for writing your wonderful review We are thrilled to see that Willow is enjoying our food. It's great to see that you now get a clean bowl. Much Kindness Debs and Poppy

Posted 1 year ago

“Food is really good, it’s the first time my dog has been interested in his food. He is looking for more when he’s finished. I did try him with raw but he wouldn’t eat it until it’s cooked. He does have home made as well as he seems to get bored if I feed him the same thing.”

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Posted 1 year ago

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Hello Gillian It's lovely to see that you are happy with out food. We are delighted to hear that your dog is , once again , enjoying his meals. What a great idea to mix in with with home made too! Thank you for the amazing 5*... Much Kindness Debs and Poppy

Posted 1 year ago

“Always superb quality , Barney loves a meatball mixed with his biscuits for a meat gravy.”

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Posted 1 year ago

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Hi Tracey & Barney Thank you for the lovely 5* review! We're delighted to hear that you're happy with our food and Barney too! The mixing with biscuits and gravy is a great way of ensuring Barney gets a little fresh food. Much Kindness Debs and Poppy

Posted 1 year ago

“Excellent food the dogs love it, usually lightly fry the the for them but they eat it right away. Very happy.”

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Posted 1 year ago

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Hello Janice We are so glad to see that your dogs are equally enjoying our meals. The cookable option is great for lightly frying and warming through if needed. Thank you for the amazing 5* too! Much Kindness Debs and Poppy

Posted 1 year ago

“Very good value for money , convenient”

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Posted 1 year ago

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Hello Alison Thank you so much for this lovely 5* review It's great to see that you find us convenient and good value for money Thank you for sharing your thoughts Debs and Poppy

Posted 1 year ago

“Had delivery when arrived it had all defrosted had to ask thrown in bin”

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Posted 1 year ago

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Hi Julie Thank you for your feedback. It is unusual that your order arrived defrosted as it was collected from us at 3:30 pm and delivered to you at 10 am the next day. We have taken this up with DPD to investigate where the parcel was stored overnight. We always encourage customers to get in touch with any issues they may have and if you had done so we would have assessed the status of your delivery and advised accordingly. It is a great shame that this food was thrown away and wasted. In the vast majority of cases, food that arrives defrosted is still cold to the touch and can be put directly into the freezer. Much Kindness Debs and Poppy

Posted 1 year ago

“Following a late delivery of raw food that exceeded 48 hours dispatch, I rejected the order as the December order was delivered within 20 hours of the dispatch notice and had already started to defrost. Following discussions with customer service requesting an additional order as a replacement I was informed this would not be implemented or any payments reinbursed. I would have at least expected that the 24-hour delivery payment would have been offered but they were not interested. No dog food - No refund - Very Poor Customer Service following very late delivery - Be Cautious. Will NEVER use this company again or recommend it.”

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Posted 2 years ago

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Dear Anonymous We were very sorry to hear you had rejected your delivery, which our records show was delivered 43 hours from despatch. It was such a cold couple of days, barely rising above freezing, that the box temperature would have remained below acceptable levels even beyond this time. It was for this reason that we explicitly told you, when you contacted us before delivery, not to reject the order. It is important that customers accept delivery of food within the 48 hours delivery period as we cannot replace or refund products that are entirely sound and safe to use. We also ask that customers open the boxes to check the contents so we can more easily send out a replacement, if required, for packs damaged in transit, etc. Our investigation with DPD showed the box was rejected unopened on this occasion. We would always advise any customers with concerns about delivery timings to contact us for guidance, as the dispatch notices are produced hours before the orders are packed and do not give an accurate indication of the time the products leave our freezers. We would like to wish you well in your raw feeding journey Much Kindness Debs and Poppy

Posted 2 years ago

“Little value for money, there are better brands that give you more for your money and better quality - especially reusable packaging, not very sustainable.”

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Posted 2 years ago

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Dear Megan Sorry to see that you didn't respond to our follow-up call. We called you on 14 December and left a voice message. We also sent out an email follow-up asking if we could help with anything. You haven't mentioned in this review what exactly it is that doesn't represent value for money. We will be switching back to compostable trays as soon as we are able. There is currently a shortage of these trays. If you would like to discuss or elaborate on your concerns, we are always happy to help. Much Kindness Debs and Poppy

Posted 2 years ago

“Raw food arrived totally unfrozen and warm so had to throw it away! Not happy that there were no ice gel packs in the box. Very unprofessional, especially in the Summer!”

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Posted 2 years ago

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Hi Janice Thank you for the review and sharing your thoughts We value all our customers feedback, this helps us to grow as a company Our boxes are designed to keep the food cold for up to 48 hours in transit, however , due to the extreme hot weather we are now putting ice packs in with our orders I hope your full refund arrived with you safety Much Kindness Debs and Poppy

Posted 2 years ago

“Olive absolutely loves her PP food, so much so that she now won't touch the food we bought from another brand! Delivery was swift, packaging great. We also like that the food does not smell.”

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Posted 4 years ago

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Hello Simon and Olive Thanks for the lovely review. Delighted to hear that Olive is loving our food. She certainly has a taste for fine dining, just like Poppy. Much kindness Debs and Poppy

Posted 3 years ago

“Thank you to Poppy's Picnic, my fussy Cavapoo absolutely loves her new food. She never really liked any kibble but now she is licking the bowl clean.”

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Posted 4 years ago

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Hello Tracey and the lovely Cavapoo We are so chuffed that she is enjoying her new food and that her bowl is always licked clean. That's amazing! You will soon start to see a difference with her coat and general wellbeing. So pleased! Thanks for the lovely review. Much Kindness Debs and Poppy

Posted 4 years ago

“My rescued chihuahua was a very fussy eater by since starting on Poppy's Picnic shes begs for more. I have recommended it to lots of friends who hopefully will be buying it for their furbabies”

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Posted 4 years ago

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Hi Nicola Thanks for the lovely review. We are delighted to hear that your rescued Chihuahua is loving Poppy's Picnic. Thanks too for all the recommendations. What a lovely life he has now and a wonderful mum. Much Kindness Debs and Poppy

Posted 4 years ago

“Blair & Boris absolutely love Poppys picnic their coats are getting softer & Boris who is 9 in December has loads more energy. Blair is also a lot calmer”

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Posted 4 years ago

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Hi Susan , Blair & Boris We are pleased to read that Poppy's Picnic is helping your wellbeing. From the shiny coats to having lots more energy. That will be the botanicals and fresh vegetables that go into making our food special. Happy Birthday for December Boris. Hope you have lots of cuddles! Much Kindness Debs and Poppy

Posted 4 years ago

“In my most recent delivery I found a piece of metal which I luckily fished out before potentially choking my dog. I informed yourselves and was given compensation to the sum of £7.80 for my troubles. Not a good way to treat a loyal customer.”

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Posted 4 years ago

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Hi Jake Let's get this sorted! We've spoken to you separately and sent a pre-paid envelope so we can have a look and get to the bottom of this. As soon as you send this in, we will investigate thoroughly. Very best Poppy and the rest of the Very Important Paws Team

Posted 4 years ago

Poppy's Picnic is rated 4.9 based on 2,000 reviews