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Poppy's Picnic Reviews

4.9 Rating 2,000 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

4.9

Based on 2,000 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Visit Website

Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 20th April 2024

Poppy's Picnic 5 star review on 15th April 2024

Poppy's Picnic 5 star review on 14th March 2024

Poppy's Picnic 5 star review on 21st January 2024

Poppy's Picnic 5 star review on 7th January 2024

Poppy's Picnic 5 star review on 21st December 2023

Poppy's Picnic 5 star review on 17th December 2023

76

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The food quality is good I suppose only reason why I’m not rating it a 1 is because the customer service is brilliant and tries to help. my cat hates the texture and just everything he hates it”

Posted 1 week ago

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Hi Isa Sorry to hear that you haven't been able to transition your cat to raw yet. Transitioning can take up to 2 weeks, therefore we recommend you continue - if we can help you with anything at all please get in touch again. Much Kindness Debs and Poppy

Posted 1 week ago

“No review. Reviews io email is misleading. Please remove this instantly.”

Posted 4 weeks ago

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Hi Danielle Sorry for any misunderstanding - as a courtesy all our new customers are contacted to see if we can help with their raw feeding journey and answer any queries or questions. If you have any queries then please message in and we will be happy to assist. Much Kindness Debs and Poppy

Posted 4 weeks ago

“When it arrived part of it was defrosted so you couldn’t buy this in the summer dogs like it unfortunately no I wouldn’t order again as the defrosting issue”

Posted 2 months ago

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Hi Angela Thank you for your feedback. We were so sorry to hear that the delivery did not meet with your expectations. Our boxes are designed to keep the food cold for up to 48 hours and our records show your delivery was within 24 hours. Where some defrosting has occurred and ice crystals are present, it is ok to refreeze the packs. We have more detailed guidance on this in our website FAQs. In the rare case that the entire order is defrosted, it's usually ok to put enough packs for 4 days food straight in the fridge use it, to avoid waste. During the warmer months we do pop ice-packs and dry-ice in our boxes for your peace of mind. Much Kindness Debs and Poppy

Posted 2 months ago

“I'm so disappointed with my order as I really thought my dogs were going to like your food but unfortunately it has not agreed with them and some have been quite sick even when it was cooked. I do have a number left still in my freezer, would you be kind enough to advice me in what to do with it or return it to you thank you mrs Grey ....”

Posted 5 months ago

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Hi Elizabeth Thank you for your feedback. In order to help you properly we'd love you to get in touch with us directly, at paws@poppyspoicnic.co.uk Much Kindness Debs and Poppy

Posted 5 months ago

“could upgrade packaging to be more environmentally friendly,”

Posted 6 months ago

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Hi Anonymous Thank you for placing your first order with us We do have a trade back for our packaging. Sorry if you didn't see this on our website. When you can fully fill 2 boxes with polystyrene, tape these together. Request a free returns label from us and then take to your local Collect Plus drop off point. Await confirmation of the return and we will add your 500 Paw Points - £5.00 to your account. We hope your dog enjoys our food... Much Kindness Debs and Poppy

Posted 6 months ago

“My kitten is raw fed on another brand but i thought I would also try another brand so she has a choice so I ordered the starter pack with 3 flavours but unfortunately she did not like any of them so I will stick with what she likes .”

Posted 11 months ago

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Hi Caroline Thank you for your review. We're sorry to see that your kitten didn't enjoy our Purry Power. It can take a couple of weeks for a kitten to transition from one brand to another. If you would like to chat to one of the Customer care team please let us know. We have lots of tips and tricks for you to try. Much Kindness Debs and Poppy

Posted 11 months ago

“My dog ripped the package to shreds when it was posted through the door and ate everything… can definitely say the dogs thought they were tasty and I will be buying again to try them properly this time”

Posted 11 months ago

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Hi Keri Thank you for your review... Sorry to see that your dog got to the treats before you did. We're pleased that they found them tasty. Much Kindness Debs and Poppy

Posted 11 months ago

“Nice food. My dog loves it but she requires over double what was calculated using poppys calculator. Which makes the food much more expensive than I had originally thought.”

Posted 1 year ago

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Hi Natasha Thank you for the review... We've tried to contact you through a curiosity call and email. It's great to see that your dog loves our food. However, we are disappointed to see that you are feeding double. This seems unusual. If you let us know when you are free, we can check if you have used the correct calculator and assist you. Much Kindness Debs and Poppy

Posted 1 year ago

“Amber seems to love her good and it arrived promptly so I can say that so far so good. However something I ordered was missing from my parcel plus the food was cold but soft. I email to query if the food was supposed to be frozen and if it was safe and also to let them know that the dental sticks I ordered were missing. I got no response which was disappointing.”

Posted 1 year ago

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Hi Jessica & Amber Thank you for your feedback We are disappointed to see that you had an error with your order and received no response from an email you sent. I have searched your email address in our system and was unable to find an email from you. I emailed you immediately to see if you could forward the email you sent to us. This will allow us to see why we didn't receive your email. It's important to us that all emails are responded to promptly. We look forward to receiving the email. With regards to the cold but soft food, we have emailed you our guidelines and a response to the missing treats. It's great to see that Amber is loving her food. Please let us know if we can help with anything else. Much Kindness Debs and Poppy

Posted 1 year ago

“This latest batch of beef mince doesn't seem to have much veg or other ingredients in it. Its usually quite visible in previous batches, but this time looks like a lump of tinned meat. I also sent an email saying it was unfair that because I don't have freezer space to make a free delivery value order, I have to pay delivery charge every 3 weeks. Surely there could be a discount for repeat custom to compensate? The email reply I got wasn't answering my original question. Felt like a standard response, not actually listened to.”

Posted 1 year ago

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Hi Jo Thank you for your review. We welcome all feedback on our products or service. We currently offer free delivery for orders over £65. If you have restricted freezer space, maybe find a neighbour or local friend who would be able to combine orders with you - taking the total price over £65 - and save on the delivery charge that way. We know many customers who successfully order with us under this arrangement. It also helps the planet as it reduces packaging and carbon footprint. Much Kindness Debs and Poppy

Posted 1 year ago

“Sadly she wouldn’t touch either of the flavours I bought. It did not look very appetising, being mushy greyish balls but then that’s a human response. I gave it to a friend whose dog loves it,”

Posted 1 year ago

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Hello Thank you for your review. We do aim to please everyone - dogs and humans alike - and we use all feedback like yours to improve our product. We don't add gas to our packs to keep the meat artificially pink, and this can make for an unfamiliar sight. I am glad to hear your friend's dog enjoyed the food and we are very happy to know it did not go to waste. Good luck on your raw journey. Much kindness Debs and Poppy

Posted 1 year ago

“Lovely products but the biggest problems are the packaging department and the supplier of the meat ( butcher). Too greasy too much fat and extremely dry sometimes.”

Posted 1 year ago

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Hello. Thank you for your feedback. Our meat is sourced from a range of local suppliers and we work closely with them to ensure we can trace back any issues if required. We always encourage our customers to email our customer service team if are any packs or deliveries which don't meet with expectations. It is important to note that we focus on purchasing British meat which can result in seasonal variation, and we do not buy meat from all over the world purely to make a consistent product all year around. It's great to hear you like the products! Much kindness Debs and Poppy

Posted 1 year ago

“Good quality of food for furry friend but i have had a few issues of late with food arriving damaged or just being left on the door step in full view not safely as specified by DPD, the food that was damaged was changed immediately which was excellent customer service but I expressed my concerns a while ago about not receiving the full amount of food I.e 450g in pack, I measure them out to split up and they are very rarely the full amount they are usually around 425g or 433g which over time adds up to quite alot missing, I'm not sure why this happens as surely it should just be weighed to 450g then packaged!!! I like the company but to be honest with the issues I have with food amount and the delivery process ie food damaged/ wrong amount, sometimes defrosted, DPD not very good at leaving box safe and now the prices are creeping up I may have to look for an alternative company to be honest.”

Posted 1 year ago

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Hello Charlotte Thank you for your review - it's great to hear you are enjoying the quality of our food. I have passed on your observations regarding the pack weights to our production manager for him to investigate. We are sorry to read about your ongoing frustrations with DPD and its delivery service. We will pick this up with them on your behalf - I urge you to complain to them directly as well as we find it often helps to have both company and customer get in touch with them about these issues! Much Kindness Debs and Poppy

Posted 1 year ago

“Bertie did not like the food, it arrived brown on the top and red in the middle he has vomited a couple of times since trying a bit, whether dit was the food or just a stomach upset that I don’t know.”

Posted 2 years ago

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Hi Michelle & Bertie Thank you for the review - We're sorry to hear that Bertie has been unwell - we hope that Bertie is feeling better now When you contacted us you didn't mention that Bertie had an upset tummy... We may have been able to help with a feeding plan or help with the transition from dry to raw. The discolouration in our meat is completely normal. We don't use nitrogen in our packs of mince. This means that once the mince is exposed to air the colour can change. Our ingredients can make the meat appear to have a slight tinge. This is due to the green cabbage, kelp, parsley and spirulina. Sending lots of love to Bertie Much Kindness Debs and Poppy

Posted 2 years ago

“Unfortunately my dog would not touch it”

Posted 2 years ago

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Hi Patricia Thank you for the review We're disappointed to see that your dog hasn't enjoyed our food. Our Customer Care team are always available to offer help, support and tips on transitioning. Please contact us if we can help in any way. Much Kindness Debs and Poppy

Posted 2 years ago

“Purchased this food due to it being bone free, was disappointed to find its not. Additionally to subscribe actually works out more expensive than purchasing as a one off, go figure! Other retailers are the other way round, purposely to encourage repeat purchase.”

Posted 2 years ago

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Hello Anonymous Thank you for your review We were sorry to see that you had a piece of cartilage in your food As previously mentioned this is in fact cartlidge and not bone Our subscriptions do offer 10% off and the added peace of mind that your order will be delivered on a regular basis,so you never need run out of food. If there is anything that we are able to help you with in the future please let us know Much Kindness Debs and Poppy

Posted 2 years ago

“Arrived quickly. I have been using for a week now. Convenient meat balls. My dog likes the boar a little but refuses the chicken completely. I have tried it raw, cooked it and mixed it with biscuits - nope. Only one of the packs came in eco packaging (this is the reason I chose this). I would also like the address to return the large amount of insulation polystyrene please - this could be printed on the box or possibly picked up during future deliveries. Thank you, Sharon”

Posted 2 years ago

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Hi Sharon Thanks for your review. Oh we're pleased to see that your pup is enjoying our wild boar...... chicken can vary sometimes , dependant on the seasons. You can return the polystyrene to us by requesting a label which we email to you. We have a page on our website dedicated to returning your polystyrene. Also, at regular intervals we message out as a reminder. If customer care can help you with anything , please let us know Much Kindness Debs and Poppy

Posted 2 years ago

“Delivery and presentation excellent. However, unfortunately my dogs wouldn’t eat it.”

Posted 2 years ago

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Hello Jacqui Thank you for the review..... sorry to see that your dog didn't enjoy our food Our customer care team are always available to help with any guidance needed and feeding tips. The transition to raw , and or getting use to a different recipe can take time. If you would like to speak to me , please message in and let me know Much Kindness Debs and Poppy

Posted 2 years ago

“Delivered on time, everything well packaged and order all correct. Unfortunately neither of my two dogs seemed that keen, I don't know if they have gone very fussy, but they are not eating their portions with gusto like they did when I first put them on Raw.”

Posted 2 years ago

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Hi Carole Thank you for the review - Sorry to hear that your two dogs aren't enjoying their Poppy's Picnic If you would like to speak to our Customer Care Team we'd be happy to talk through tips with you Much Kindness Debs and Poppy

Posted 2 years ago

“Our dog wouldn’t eat it raw so we had to cook it, but she only ate a little bit.”

Posted 3 years ago

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Hi Karen Sorry to hear that your pup didn't want to eat our food raw. We do have lots of tips on our website and the customer care team are always on hand to help and assist you The transition period can be different for every dog. If you would like to try again then please let us know and we will help you. Thank you for your feedback Much Kindness Debs and Poppy

Posted 3 years ago

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Poppy's Picnic is rated 4.9 based on 2,000 reviews