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Poshmark Reviews

1.3 Rating 214 Reviews
7 %
of reviewers recommend Poshmark
1.3
Based on 214 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
59
Anonymous
Anonymous  // 01/01/2019
You don't want to shop here....awful cx service..look at the BBB online, there is many poor....awful stories just from this year already alone. I think someone needs to approach the govt about online businesses like this, surely change needs to happen
Helpful Report
Posted 4 months ago
I don't know about the buying experience on poshmark, but i know about the seller experience, i joined yesterday, went through all the signing up, adding my card for payments, and uploading and posting the clothing i wanted to sale, today i wake up and had like 4 people placing orders, one for 80, one for 40 and i forget the others, i finishing up finding where to send what they bought and posh sends me a notification, my card wont work, the reason why, i need a card registered with at least 300 in the account thats the only way they say that they can verify that my account is legit,, so my sales got canceled, and i cant sale til i top off my card to at least 300 dollars, i told the lady, you think because someone has 300 dollars they wont rip people off? They wouldnt even release enough to ship the items, they never said one word about all that until i went through all the hassle of listing and selling, then they pop up with that, they screwed me out of money and buyers out of items they already paid for, wont even show the address so i can go ahead and ship the stuff. Thats their new policy they said
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Posted 4 months ago
Purchased a collectable barbie seller stated it was minor damage received orderd it was COMPLETELY DAMAGED! Was issued $5 credit what a joke! Seller didn't sell me what she posted. Scamming company! I already reached out to my bank for a refund bc why would I damage something I paid for make no sense and lie on top of that! Customer service is a joke! Why would I purchase DAMAGE GOODS with mold?? Or a DAMAGE collectors item??
Poshmark 1 star review on 25th January 2025 Poshmark 1 star review on 25th January 2025 Poshmark 1 star review on 25th January 2025
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Posted 4 months ago
Just before Christmas I ordered a lantern from a Poshmark “ambassador “.. whatever that means. The seller didn’t protect in packing and it arrived in pieces. I requested a refund with pictures. Poshmark then requested that I take the photos outside (?). Oooohhhhkaayyyy… why? It’s shattered glass and taking it out of the box to retake already perfectly good photos would not have been a safe. It was just their way of hoping I’d say forget it. But I responded explaining this very thing. The seller responded that it was obvious the mail carriers had been careless. I responded that the item was not protected and that there were zero markings or stickers on the box indicating there was anything fragile inside. She responded by calling me a Karen and telling me she’d see me next Tuesday ( I’m in WA, she was in New Jersey) so okay.. she’s threatening to travel across the country and show up at my place over $23?🤔. I ceased anymore messaging and waited three days. Zero response from poshmark. It took more than a dozen emails with screen shots of her name calling and threats ( she kept pinging my phone with vomiting emojis ) and it took poshmoatk more than two weeks to even respond with this ridiculous apology for the abuse and and speel on their policies and told me they’d consider action but that I would not be allowed to know what that action was and warned me not to engage in anymore correspondence ..so yeh.. I deleted poshmark. In the end, they care about the money. You can be verbally abused and threatened by a seller and they give zero 💩s about it. I’d recommend ANY other selling site but poshmark and shame on them for operating this way.
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Posted 4 months ago
This really not good for everyone I try to buy orbi 20 face cream they charged me $30 for nothing this is not good for my first time. I don't like it
Poshmark 1 star review on 22nd January 2025
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Posted 4 months ago
I am all done using Poshmark, IMO they set themselves up to be quite the little scam. I made a purchase of Nike shoes, and when I recieved them they were much too small. They were listed as a womens size 9/mens size 7½ which is what I wear in Nike's. The seller was in the wrong, amd he immediately admitted as much. He also confirmed this to Poshmark support who basically told me its my tough luck, I am responsible to be sure it is my size before buying. If they were mens as the seller thought they would have been my correct size but they were womens. Didnt matter, they just shut you down so now Im out $125 that they should have refunded. I will absolutely twll everyone I know how sketchy and unprofessional they are. I feel bad for the seller he wanted to make good but they monitor messaging so know that we were trying to communicate. Horrible company. Use Ebay where there is buyer protection. Poshmark is a con
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Posted 4 months ago
they have misleading, confusing and fraudulent policies and FAQ's. Customer service is useless and lies in order to keep people from cancelling orders. They do whatever it takes to get sales for there own benefit.
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Posted 4 months ago
Poshmark customer service is the worst and most frustrating experience ever. It took forever for them to respond, couldn't comprehend the situation or just didn't read the explanation, and never resolved my problem after I emailed 3 more times. I I could leave no stars I would.
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Posted 4 months ago
I’m so mad! I purchased a dress and the seller won’t ship it. Poshmark says I have to give the seller 10 days to ship it before I can cancel the order and get my money back. This is not right!!! I will never buy from Poshmark again!! The seller is an idiot!!!
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Posted 4 months ago
Ive been a seller on this platform for years and have started the process of closing down my closet (With thousands of items). Customer service has gone downhill with what feels like zero protection to the sellers. The customer base has also become unhinged though this is not the fault of the company. My last straw was this past week when I had issues with a customer who had brought an authentic piece of military history from me ($300) and filed a false claim against me in the return process. Despite all the evidence I provided poshmark went against me, the customer tthen never returned the item and posh still granted them a full refund. This has happeneed to me before but this is my final straw. I filed multiple complaints with poshmark which all went unresolved and unanswered. I'm tired of such a low rank platform and off to greener pastures. This app is no longer worth the work involved.
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Posted 4 months ago
Wow are they terrible, they sell clothes and if they don’t fit it’s a pain to try and get a refund. You get an email and if you Ken response in 24 hours they won’t help you. Plus you can’t talk to anyone on the phone to resolve it. So stupid. Then if you sell something it costs sometimes more for you to ship it than the product is worth plus there’s fees to them. So dumb.
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Posted 4 months ago
Customer service doesn't understand basic English.
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Posted 4 months ago
Seller on Poshmark @wonpen11 sold me a fake Gucci bag-I trusted Poshmark b/c this seller touts being a “Poshmark Ambassador”, selling since 2017 but when I received the bag the stitching looks like a 5 year old did it and it smells of mildew. Maybe I should’ve asked myself how one seller could have more than 100 designer bags for sale….more than Bergdorf’s honestly?! Maybe with all this fraud coverage in Montgomery Co Poshmark should be straightening up their act and cleaning house !
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Posted 4 months ago
I recently purchased a evening dress from them and to make a long story short, the sleeves were so tight I can barely fit into it or move my arms so it pulls on my neck and make it very uncomfortable. I have been in contact with them and sent them photos, which were not necessary since the Dre's is not damaged, but they responds as if they have not heard from me. They stretched this till the return deadline is over. The most horrible customer service I have ever experienced and don't recommend them at all.
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Posted 4 months ago
I was trying to set up payment method and ask for help. I got an answer from customer service and I was speechless from the answer…
Poshmark 1 star review on 17th January 2025
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Posted 4 months ago
I ordered a sweater from Poshmark that is the same brand I've gotten at Anthropologie and a similar sweater but a different pattern on it. The very same sweater that I already own was sent to me so I wanted to return it. Poshmark asked for pictures that I sent so they could see the pattern on the sweater that I received was different than what I ordered. They refused the return saying I should look more clearly at what is being sold in one of their form letters. I now have two of the identical sweaters. They offered me a $10 credit on Poshmark but I would not order from them again.
Poshmark 1 star review on 15th January 2025 Poshmark 1 star review on 15th January 2025
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Posted 4 months ago
Poshmark is a total ripoff. DO NOT TRUST THEM. Use a faster, easier, more reputable online service like Amazon. Never a problem with purchases or returns with Amazon. Stay away from Poshmark, where sales are final, just like EBay, another risky online platform. If you do use either Poshmark or EBay, be prepared for a long drawn out hassle, just to return wrong, damaged or merchandise you just don’t like. POSHMARK IS THE WORST!!’🤬😵‍💫😝
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Posted 4 months ago
I used to love Poshmark. It was a great way to buy and sell gently used nice items.. now things have changed so much that all it is is a site that hassles you, creates bundles for you that you don’t want and will not let you return something when you’ve been lied to if I wanted the sellers. They send you these things that say we’ve picked 492 items just for you. Well, they are not just for you not one of the items and the 492 is something I would buy it throws in a whole bunch of brands, styles, and colors of things I would never buy. Anyway, I closed my Poshmark account. I will be selling on other sites that are not so pushy and full of it.
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Posted 4 months ago
I bought an "authentic" Gucci wallet. Once I received it, I took it to the Gucci store and the confirmed it was a fake after Poshmark authenticated said wallet. Then they would not accept the return leaving me with a fake wallet and out hundreds and hundreds of dollars.
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Posted 4 months ago
This site is strictly for the seller. The buyer is stuck with the item regardless. No refunds. That is why they have the option to sell it once you get it. I was sold a child like shirt and they refused to refund my money. Said I should have asked more questions should have asked for more measurements etc. All my fault.
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Posted 5 months ago
Poshmark is rated 1.3 based on 214 reviews