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Poshmark Reviews

1.3 Rating 220 Reviews
6 %
of reviewers recommend Poshmark
1.3
Based on 220 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 53%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
59
Anonymous
Anonymous  // 01/01/2019
I was sold a product that said it was new and sealed with cellophane. But what happened was they watered the product down and then sealed it in cellophane to make it look new. The consistency was clearly tampered with, very watery and no fragrance which is a very flagrant shower gel. The consistency was not a gel anymore. They also charged a outrageous cost for this bogus gel.
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Posted 4 months ago
Seller sent me shoes that were 3 sizes bigger than what was stated. When sent pictures I was told I could return the item. I returned the item however they won’t refund me saying they already give the money to the seller. I’m like what are you talking about I returned the shoes and they are 3 sizes bigger than what was said.
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Posted 4 months ago
I order from here all the time. However, the last 2 times have been awful. I received the wrong item all together once and the most recent the item was not described correctly. But it was my fault to ask all questions before buying. When the seller should have described the product correctly. The seller told me to return it. However Poshmark denied the return snd basically blamed me for not asking questions. I fuss I just assumed that the product was described correctly. Silly me.
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Posted 5 months ago
Poshmark is a terrible choice when making purchases. The sellers never get back to you and the customer service will not cancel your order when you request it to be cancelled when it’s obvious that the seller isn’t going to follow through. I will never order anything from them again. This has happened multiple times. I’m done.
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Posted 5 months ago
Poshmark is the worst. Many attempts to contact seller and Poshmark went ignored. I'm struggling to get my refund. And when I receive it, I'll never go near Poshmark site again. 0 stars
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Posted 5 months ago
I once loved shopping Poshmark, now there are a bunch of flaky people selling who do not answer messages or will take ur money and not ship product. Don't sell stuff on there if you don't want to be bothered.
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Posted 5 months ago
You don't want to shop here....awful cx service..look at the BBB online, there is many poor....awful stories just from this year already alone. I think someone needs to approach the govt about online businesses like this, surely change needs to happen
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Posted 5 months ago
I don't know about the buying experience on poshmark, but i know about the seller experience, i joined yesterday, went through all the signing up, adding my card for payments, and uploading and posting the clothing i wanted to sale, today i wake up and had like 4 people placing orders, one for 80, one for 40 and i forget the others, i finishing up finding where to send what they bought and posh sends me a notification, my card wont work, the reason why, i need a card registered with at least 300 in the account thats the only way they say that they can verify that my account is legit,, so my sales got canceled, and i cant sale til i top off my card to at least 300 dollars, i told the lady, you think because someone has 300 dollars they wont rip people off? They wouldnt even release enough to ship the items, they never said one word about all that until i went through all the hassle of listing and selling, then they pop up with that, they screwed me out of money and buyers out of items they already paid for, wont even show the address so i can go ahead and ship the stuff. Thats their new policy they said
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Posted 5 months ago
Purchased a collectable barbie seller stated it was minor damage received orderd it was COMPLETELY DAMAGED! Was issued $5 credit what a joke! Seller didn't sell me what she posted. Scamming company! I already reached out to my bank for a refund bc why would I damage something I paid for make no sense and lie on top of that! Customer service is a joke! Why would I purchase DAMAGE GOODS with mold?? Or a DAMAGE collectors item??
Poshmark 1 star review on 25th January 2025 Poshmark 1 star review on 25th January 2025 Poshmark 1 star review on 25th January 2025
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Posted 5 months ago
Just before Christmas I ordered a lantern from a Poshmark “ambassador “.. whatever that means. The seller didn’t protect in packing and it arrived in pieces. I requested a refund with pictures. Poshmark then requested that I take the photos outside (?). Oooohhhhkaayyyy… why? It’s shattered glass and taking it out of the box to retake already perfectly good photos would not have been a safe. It was just their way of hoping I’d say forget it. But I responded explaining this very thing. The seller responded that it was obvious the mail carriers had been careless. I responded that the item was not protected and that there were zero markings or stickers on the box indicating there was anything fragile inside. She responded by calling me a Karen and telling me she’d see me next Tuesday ( I’m in WA, she was in New Jersey) so okay.. she’s threatening to travel across the country and show up at my place over $23?🤔. I ceased anymore messaging and waited three days. Zero response from poshmark. It took more than a dozen emails with screen shots of her name calling and threats ( she kept pinging my phone with vomiting emojis ) and it took poshmoatk more than two weeks to even respond with this ridiculous apology for the abuse and and speel on their policies and told me they’d consider action but that I would not be allowed to know what that action was and warned me not to engage in anymore correspondence ..so yeh.. I deleted poshmark. In the end, they care about the money. You can be verbally abused and threatened by a seller and they give zero 💩s about it. I’d recommend ANY other selling site but poshmark and shame on them for operating this way.
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Posted 5 months ago
This really not good for everyone I try to buy orbi 20 face cream they charged me $30 for nothing this is not good for my first time. I don't like it
Poshmark 1 star review on 22nd January 2025
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Posted 5 months ago
I am all done using Poshmark, IMO they set themselves up to be quite the little scam. I made a purchase of Nike shoes, and when I recieved them they were much too small. They were listed as a womens size 9/mens size 7½ which is what I wear in Nike's. The seller was in the wrong, amd he immediately admitted as much. He also confirmed this to Poshmark support who basically told me its my tough luck, I am responsible to be sure it is my size before buying. If they were mens as the seller thought they would have been my correct size but they were womens. Didnt matter, they just shut you down so now Im out $125 that they should have refunded. I will absolutely twll everyone I know how sketchy and unprofessional they are. I feel bad for the seller he wanted to make good but they monitor messaging so know that we were trying to communicate. Horrible company. Use Ebay where there is buyer protection. Poshmark is a con
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Posted 5 months ago
they have misleading, confusing and fraudulent policies and FAQ's. Customer service is useless and lies in order to keep people from cancelling orders. They do whatever it takes to get sales for there own benefit.
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Posted 5 months ago
Poshmark customer service is the worst and most frustrating experience ever. It took forever for them to respond, couldn't comprehend the situation or just didn't read the explanation, and never resolved my problem after I emailed 3 more times. I I could leave no stars I would.
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Posted 5 months ago
I’m so mad! I purchased a dress and the seller won’t ship it. Poshmark says I have to give the seller 10 days to ship it before I can cancel the order and get my money back. This is not right!!! I will never buy from Poshmark again!! The seller is an idiot!!!
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Posted 5 months ago
Ive been a seller on this platform for years and have started the process of closing down my closet (With thousands of items). Customer service has gone downhill with what feels like zero protection to the sellers. The customer base has also become unhinged though this is not the fault of the company. My last straw was this past week when I had issues with a customer who had brought an authentic piece of military history from me ($300) and filed a false claim against me in the return process. Despite all the evidence I provided poshmark went against me, the customer tthen never returned the item and posh still granted them a full refund. This has happeneed to me before but this is my final straw. I filed multiple complaints with poshmark which all went unresolved and unanswered. I'm tired of such a low rank platform and off to greener pastures. This app is no longer worth the work involved.
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Posted 5 months ago
Wow are they terrible, they sell clothes and if they don’t fit it’s a pain to try and get a refund. You get an email and if you Ken response in 24 hours they won’t help you. Plus you can’t talk to anyone on the phone to resolve it. So stupid. Then if you sell something it costs sometimes more for you to ship it than the product is worth plus there’s fees to them. So dumb.
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Posted 6 months ago
Customer service doesn't understand basic English.
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Posted 6 months ago
Seller on Poshmark @wonpen11 sold me a fake Gucci bag-I trusted Poshmark b/c this seller touts being a “Poshmark Ambassador”, selling since 2017 but when I received the bag the stitching looks like a 5 year old did it and it smells of mildew. Maybe I should’ve asked myself how one seller could have more than 100 designer bags for sale….more than Bergdorf’s honestly?! Maybe with all this fraud coverage in Montgomery Co Poshmark should be straightening up their act and cleaning house !
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Posted 6 months ago
I recently purchased a evening dress from them and to make a long story short, the sleeves were so tight I can barely fit into it or move my arms so it pulls on my neck and make it very uncomfortable. I have been in contact with them and sent them photos, which were not necessary since the Dre's is not damaged, but they responds as if they have not heard from me. They stretched this till the return deadline is over. The most horrible customer service I have ever experienced and don't recommend them at all.
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Posted 6 months ago
Poshmark is rated 1.3 based on 220 reviews