Power Tool Mate Reviews

Name: Power Tool Mate
Rating: 4.81

4.8 Rating 26,200 Reviews

96 %

of reviewers recommend Power Tool Mate

Company Reviews

Questions

Metrics

4.8

Based on 26,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01752854246

Email:

colin.crittenden@westwardbuildingservices.com

Location:

Westward Building Services Ltd, Burraton Road, Saltash
PL12 6LU

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Power Tool Mate 5 star review on 6th July 2022

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Power Tool Mate 5 star review on 4th July 2022

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Power Tool Mate 5 star review on 1st July 2022

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Power Tool Mate 5 star review on 26th June 2022

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Power Tool Mate 5 star review on 21st June 2022

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282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication wasn’t great, and delivery took a long time. Had to chase for details on dispatch times. Product was fine though, and at a good price.”

Helpful Report

Posted 5 years ago

“Very impressed with the prices/dispatch speed/product, but feel let down in the fact one item was missed and was not told about this until I got in touch with them to be told they knew about it as the lads had missed/forgotten about it and they were sending it by post so should receive it on next couple days that was Tuesday, know Sunday and still not received it ☹️ , if not for that they would have gotten 5 ⭐️‘S”

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Posted 5 years ago

“Power tool mate very helpful, Delivery service not so good”

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Posted 5 years ago

“Not unhappy with the items but when you pay for priority delivery and they do not send any quicker than when you order via normal delivery.”

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Posted 5 years ago

“Good products, however no tracking on delivery till day before and ordered two items only one turned up. However did get sent out the day after.”

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Posted 5 years ago

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Posted 5 years ago

“I purchased a Dewalt tstak radio it was at a keen price I could of paid for express delivery but as standard was noted at 1-2 business days I chose that Having someone waiting in for the delivery it didn't turn up As no tracking information was sent to me or dispatch information I was in the dark about when the item was being delivered Contacting on the Web chat proved pointless On the 4th day I searched the Web for any delivery to my postcode to which I found it was ups It came on the 5th day It's now 2020 I think powertoolmate should get with the other tool suppliers and send more information about the purceses”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. In regards to your query, please note, you selected the free delivery option which we note as 3-5 working days, not 1-2. Please refer to our delivery page: https://www.powertoolmate.co.uk/Delivery Your order came through on a Saturday, and you requested a change through UPS which delayed it by a day delivery, and was delivered on Friday - therefore, within our stated delivery times. Kind regards.

Posted 5 years ago

“The delivery was terrible but typical of UPS. The Dewalt impact driver I purchased is great and the price was hard to beat, I would purchase again but allow the extra time it took to deliver”

Helpful Report

Posted 5 years ago

Hello Barry, Thanks for your order via Powertoolmate. Apologies about the issues you've had with UPS. Can you please email us with your order number and the outline of your issue and I can escalate this with our rep. When ordering in the future, please refer to this review and I'll ensure that you receive the item the next working day for the inconvenience. Regards. Ben

Posted 5 years ago

“Paid for faster delivery, but took 6 days to be delivered although supposedly in stock!! Spoke to Powertoolmate who refunded the additional postage. UPS delivery said it would be end of day delivery, but didn’t deliver the day the tracking said it was supposed too! If happy to wait for your purchase then they are very good. If needed quickly buy elsewhere.”

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Posted 5 years ago

“Tool arrived a bit later than expected but ok .”

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Posted 5 years ago

“The delivery took way to long Other than that they are ok”

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Posted 5 years ago

“The reason for my rate is because powertoolmate ask you for delivery instructions when your purchasing a item, which I gave them and they failed to follow through by not passing it on to there courier UPS which I have difficulty already with them accessing my location other than that which they need to work the products are excellent.”

Helpful Report

Posted 5 years ago

Hello Mr. Stewart, Thanks for your order via Powertoolmate. In regards to your query, we do pass on all delivery instructions onto UPS. However, we cannot always confirm that individual drivers will adhere to these instructions. If you place orders with us in the future with us, please let us know of any delivery instructions that you wish to be passed on and we will ensure that UPS acknowledge these. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.

Posted 5 years ago

“My address and delivery address mocked up Something to do my card so it came to my own address which I was not there I have dealt with you before so I cannot see why this was done”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your order via Powertoolmate. The order we received from yourself had the same billing address as the delivery address. Please note, it is not our responsibility to change the address for you - this should of been checked by yourself before checking out to avoid any issues. There is an option on the website to alter your delivery address before you checkout. I would recommend, in the future, please check with us after you place your order if you have any concerns and we can assure the address for you. If you require any further information, please contact us at sales@powertoolmate.co.uk. Kind regards.

Posted 5 years ago

“Used this company several times. Price is normal brilliant but had issues with them being out of stock and it not being listed as this. Them taking the money and taking ages to refund it”

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Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. Please note, this isn't typical at Powertoolmate. Our stock control is usually on the ball and we hardly make errors. However, we had a stock crossover on the particular item you ordered and were unable to locate them in our warehouse. We had no choice but to refund you in this instance. I do apologise about any inconvenience caused. Kind regards.

Posted 5 years ago

“Item arrived in good condition but was poorly packaged.”

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Posted 5 years ago

Good afternoon, Thanks for your order via Powertoolmate. I do apologise that you weren't satisfied with the way your item was packaged. We typically sufficiently pack our items before dispatch to alleviate any issues, however, problems do occur sometimes. Can you please forward me a picture to sales@powertoolmate.co.uk of how you received your package. I can then pass this onto the warehouse manager to ensure any future orders won't have the same issue. Regards.

Posted 5 years ago

“had trouble logging into my account , had to set up new account to complete purchase, why cant i log out as a guest”

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Posted 5 years ago

Hello Jason, Thanks for your order via Powertoolmate. Unfortunately, an account must be created in order to place an order through ourselves. In the future, please contact us in advance and we can more than not resolve your issue for you. Kind regards.

Posted 5 years ago

“It was okay how ever its a bit hard to use the site”

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Posted 6 years ago

“Great price, delivery good be quicker”

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Posted 6 years ago

“Good service overall, but packaged poorly lucky item was not damaged on delivery.”

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Posted 6 years ago

“Just left outside of house by courier for anybody to steal”

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Posted 6 years ago

Power Tool Mate is rated 4.8 based on 26,200 reviews