“AVOID AVOID AVOID!!!! I wasn't using them but the buyer of my flat was. The entire process ended up taking 8 months due to their sheer incompetence and inability to understand the urgency of matters. The onward purchase of my house was very nearly derailed thanks to them. Point blank refused to reply to emails from my solicitors for several weeks and when they did they lied about having not received anything from them (I know exactly when they received the information as my solicitor cc'ed me in to all emails to them). Certainly don't appoint them and think very carefully before accepting an offer from a buyer that has instructed them. I will be selling another house in the next few months and will be refusing offers from any potential buyer that has PPL anywhere in the chain. Disgraceful firm. No other professional I dealt with had a single good word to say about them. I'm guessing they're cheap but whatever deal they offer you, it isn't worth it trust me!!!”
“What a shower of sh*te
Month after month of poor communication, no reason for the delay just incompetent so called professional people who continue to ask for the same piece of information and when it’s supplied they ask for it again.
I will never sell to anyone using this outfit again”
“We purchased our house in late 2019 with the sale finalising in early 2020. During the process our conveyancer Victoria Armstrong provid d an fairly average service. Unfortunately our marriage certificate (which was signed for and received by the company) has been lost in the process of returning it. Premier Property Lawyers accept no responsibility for this and state that it is a Royal Mail problem and that I should raise it with Royal Mail. I am unable to raise any complaint with Royal Mail as Premier Property Lawyers are their customer not myself. Premier property lawyers have provided me a tracking number and a document that has been altered by hand as proof of postage (even without the document being altered by hand it doesn’t actually prove postage) and over 12 months later Premier Property Lawyers refuse to rectify their mishh to Lenin losing the certificate. I have been offered a replacement certificate paid for by Premier Property Lawyers on numerous occasions and am yet to receive one.... AVOID USING THIS APPALLING COMPANY!!!”
“Utterly awful company. Ridiculously slow, never answer the phones quickly, never ever reply to emails (Ive had an email to cancel their services in their system for 14 days now and still no response, but they still keep spamming me with their eway appointment requests). 3 phone calls and 8 emails so far to get them to remove my data and stop harassing me. Avoid.”
“I used Purplebricks for my sale, I didn’t have a solicitor to instruct so I went with their recommendation to use Premier Property Lawyers. I am selling a shared-ownership flat so I knew it would be more complicated. I agreed the sale in December 2020. I signed up with PPL and I was given an estimated completion date of 28/02/21 - 14/03/21. The named lawyer changed twice in the first 2 weeks. As I write this review on the 27th April I am still waiting for completion. I am not in a position to purchase another property and I am planning to rent. I need a completion date in order to find a place to live. I have already lost 2 suitable properties due the delays by PPL. I have found the customer service from PPL appalling! My leasehold property required my solicitor to obtain a Management Pack from the Management company. This took 8 weeks due to errors made by my named solicitor or one of her staff. I tried to make a complaint to a manager after obtaining their direct email. I received no acknowledgment or reply to my concerns. Please, if you want your property transaction to run smoothly, do not use this company! I rue the day I instructed Premier Property Lawyers.”
“ID department (?!) insists on using an app. Thirdfort, that is rubbish. This caused unnecessary delays, especially as no problem was raised until just before exchange, ten weeks after first using it. Conveyancers are not too bad, except they NEVER answer the phone and sometimes take days to respond to emails if at all.”
“My buyer is using this company and we agreed the sale in September 2020 I signed contracts in January of this year then suddenly they needed a document sorting with the land registry this was sorted 2 an a half weeks ago and they still won't give my solicitors a completion date. They have ignored emails and phone calls and actually put the phone down on my solicitor today so I have no choice but to put the house back on sale as I am no longer prepared to live like this. Avoid at all cost and I will be lodging a complaint with the law society about this company.”
“Save yourself the heartache. I've never worked with a company with such little respect for humanity. Constantly ignored, promises broken constantly never called back even by managers and not an ounce of empathy”
“Absolutely shocking customer service. Inefficient. Ineffective. Slow. Never pick up the phone. I spend my days calling and emailing them to be asked for the same pieces of information repeatedly. Our sale has taken nearly 7 months and aged me by 7 years in no small part due to the ineptitude of this cowboy organisation. Our buyers conveyancer is in the same organisation and they fail to talk to each other without me prompting them. Avoid avoid avoid!!!”
“Do not use these despicable non professional people, no contact, no advice, highly recommended not to use.
Again if I could give 0 stars it would be, putting in complaint to SRA, they should not be getting away with this.”
“I feel bad for writing this but I am now at the end of my tether.
It has taken around 8 months to nearly be in my flat. I’m writing this still waiting to move in, as was promised to get my keys last week.
I was advised once sending off my signed contract and lease, I would definitely be picking up my
Keys on the date that I had asked.
Roll on the day before, when I got an email saying that something on the lease plan needs changing. No idea how long this will be, then even after that it will still take an extra 2 days before I can move in.
Fair enough if this issue cropped up sooner, but how was that only noticed the day before completion!?
Financial statement and deposit has all been paid.
I have constantly been chasing my solicitor, month by month for any updates, sometimes waiting around a week for a one line response. The flat I am buying is newly refurbished, with no chain and has been empty for 8 months!
Talking to colleagues at work buying properties with a chain and only waiting around 3 months to move in...
Easter holidays came. I knew I had no chance of hearing anything back since last Monday, when I was upset and drained that I couldn’t get my keys, when I was promised I could.
Since last Monday, I have sent around 8 emails, left 3 voicemails on my solicitor’s direct number, and passed 2 messages on via the receptionist...with no reply or any acknowledgment email...
Absolutely disappointed.
Been kicked to the curb now I have paid everything, where is the customer service?
Post code has been incorrect throughout, which put a delay in me sending the signed contract and lease off.
When speaking to a receptionist yesterday I told them when I was free for a call. They just advised that they would try to get my solicitor to call me. Only try? Yet I’ve already paid for the whole service to be let down again...
One good thing is that they have been thorough, but when asked why things have taken so long I get a rude response asking me, don’t you want things to be done correctly?
Unfortunately won’t be using again”
“The buyer of our house is using this debacle of a company, and 5 months later we're nowhere near ready to exchange contracts. Our solicitors have little communication from them, and our estate agent had the phone put down on her when she wanted to make enquiries about the progress. Rude, incompetent and unprofessional. They have made a straightforward process into an utter nightmare. Avoid at all costs if you value your sanity”
“If I could give them no stars I would. My sale and purchase took over six months to complete. I had to do all the chasing myself direct with my buyer and estate agent and I was passed from one person to another whenever I did contact them. The person who was supposed to be dealing with my transaction left midway through and I was not allocated anyone else until I asked them. Whenever I rang them the person who picked up the phone had no idea what was going on on my file I had to repeatedly explain what was happening and when I got upset they threatened to put the phone down on me. As soon as we had eventually exchanged contracts I asked for a completion statement to be provided which was never forthcoming the conveyancer who was dealing just waited until right before completion to ask for money to be transferred urgently. He then rang a couple of days to say that I needed to transfer more money which I did and now six weeks after the transaction completed he has contacted me again for more money blaming the previous conveyancer for the mistake. It has been a complete nightmare - never again”
“in the process of purchasing a house up in Whitehaven
and wish i had read this prior to believing the recommendation from right move
i believed by keeping conveycing in house and as a cash buyer with no chain (either side) this would be very strait forward
weeks in now and never spoke to my conveyencer Gurvinder just a series of receptionists
who all ask for what they already have on file.
i could go on for hours but will update later with more facts
poor communication
hike prices
expecting to purchase 8 more properties in the next 12 months and this company will not be getting my business”
“The worst experience of my life. Anyone selling through purple bricks do not go here. Amateur, poor service, drag things out, complete unnecessary enquiries, change lawyers every five minutes, dont reply to emails or phone calls
Wish I could leave 0 stars as 1 is too many”
“This is without a doubt the worst experience of my life.
They took 9 months to complete a cash sale, lost my original lease, charged me for a new one, and then found it with telling me.
The list of complaints I have is endless but in a nutshell all you need to know is that if u chose to use these people, you can't say that you haven't been warned!
Absolute cowboys
Daren wilson”
“1 star is to high.... currently 6 months in. Chain of 2. Someone buying our place, us buying an empty property build in 2015. The amount of stupid questions asked is incredible. No call backs when requested. Always someone else's fault. Estimated move dates are just a date... add a few months and you might be in your new place. Total lack of get up and go. Hard to get hold of. Online eway portal is not very clear as to when documents were uploaded. I've got answers to questions that weren't even posted. No transparency, lack of trust and confidence.”
“Advised to use them by purple bricks so they should also get a poor review. I am annoyed I didn’t check all the poor reviews before I agreed to use them. Found my self constantly chasing them to get things done. Phone call after phone call after phone call..Communication, customer service, attitude, understanding and overall service very poor. They still owe me money they have from the sale that eventually went through. I have been told I will have to wait another 7 months for the money they owe me. The amount of stress caused by the whole experience was unbearable. You have been warned.”
