“ZERO STARS! Absolutely horrific experience with PPL who's we now name "P*** Poor Lawyers". They have dragged their heels at every possible opportunity, only working on cases when you chase daily. You never speak to the same person and have made our process double the time frame. Losing the bottom end of the chain due to taking too long with a lack of communication throughout. They only needed to purchase the searches from the previous solicitors when the sale fell through and it took them 6 weeks to obtain! They could have done them twice over in this time! If you want a mental breakdown....hire PPL! For professionalism, speed, continuity and efficiency (and for your own sanity!) GO ELSEWHERE!
I am still waiting to move! I think hell might freeze over before we get to move and apparently we have a manager on the case!!”
“AVOID AVOID AVOID!!! Worse company I have ever used. Please do not use this firm. I own few properties and never had experiece as bad. This is a typical factory type firm who are risk averse and do not care one bit for client. They do not care if you you sale or purchase goes through because they work off template 'computer says no' type format and do not read your emails. They successfully spooked the lender despite providing all the evidence ensuring our purchase falls through. In the end we got rid of rid of them. Honestly if you have been recommended this firm I would immediately request you to run from these crooks”
“Having so many issues with incompetent conveyencers, say one thing then don't do it, say they have sent queries to land owners then turns out they didn't.
I wouldn't say they were much cheaper than a proper lawyer - just not as competent. so slow in getting anything done, avoid at all costs,”
“my buyer used this company..should have been straightforward cash purchase no chain..took 6 months..3 weeks after sending them documentation and answering queries about it they told me they hadn't received the documentation...yet had sent my answers to another party..I got the impression the sale was managed by very inexperienced people and a class of 5 year olds would have done better with the sale as a class project...they caused me as a seller so much stress..”
“If I could give 0 stars I would.
Extremely unprofessional company that nearly made our house chain fall through.
We were higher up in a chain with this company and trying to coordinate to ensure it didn’t fall through, every time you spoke to them on the phone they would give you differing information and no one appeared to be accountable.
Frankly you appear to get what you pay for. Shoddy, unprofessional bunch of jokers.”
“So slow its like wading through treacle to get a very simple transaction done. No interoffice communication. Junior unqualified people unable to make sensible judgments. No way of communicating with them as they don’t answer emails or phones, so no way of escalating issues. Avoid at all vosts!”
“3 YEARS AFTER MOVING IN our purchase has still not been registered with the Land registry. All emails are ignored and this is now having an effect on my mental health. Avoid this company at all costs.”
“Premier property Lawyers were acting on our buyers behalf, they caused so many delays and didn’t appear to know what was going on at any point. When our lawyers chased what was outstanding the list changed day to day. Some items which they’d already had for months.
We lost our onward purchase due to their inability to get a grasp of what was going on, and when contacting them via social media they got very touchy. Below is the extent of my contact with them and then they blocked me.
Avoid this bunch of cowboys! They’ll cost you thousands like they did to us.”
“Wish I never appointed these clowns. They were recommended by estate agent (probably because of kickbacks) and I've had nothing but knuckle dragging and drawn out back & forths. Took them a month after being appointed to even start work on the case. Taken another month to confirm my money is my own money and still asking for more evidence when they've been provided 6 months of statements. If I had seen these reviews beforehand, I would NEVER have used them and I wish I hadn't taken them on as more time drags by. Appalled by their service, lack of communication, failure to call back after leaving voice messages, email exchanges go on forever at a snails pace, really REALLY wish I'd gone elsewhere”
“If I could rate PPL 0 stars, I would. They are not my solicitors however they are my buyers and the delay tactics they are using are insane. Offer was accepted in Sept 2023 and we are still no further forward to a completion date because of PPL.
There is no chain on my end, the buyers can move into my house any day and are facing being made homeless due to the people buying their home selling via auction. They do not care about their clients in the slightest. Everything takes ages because they have to refer to their legal team for answers??? Why would they need a legal team if they are a competent solicitor..
Avoid at all costs and do your research and shop around, local firms are sometimes more expensive however you get what you pay for and all you're paying for with PPL is a headache and unnecessary stress.”
“Don't use them! I send emails and no answers, they just ignore them. I phone and speak to people and they never follow up on phone calls, if I leave messages they never answer. Phoned today about my completion date, had a rant and told them how hopeless they are! Actually got a call back within half an hour, telling me might not be the date I thought it would be even after telling them over 2 and a half weeks ago of the date I wanted to move. If I'd read the reviews on here I would never have chosen them. Please avoid!”
“If I could give 0 stars I would. Whilst personally not using them, the buyer at the start of our chain is. We were ready to exchange at the beginning of December as were our direct buyers. This was then delayed by the start of the chain/PPL. The next aim was to exchange & complete by mid Jan. This still has NOT happened due to this incompetent solicitor. constantly advising things are outstanding and/or Lying about what is outstanding. Dishonest & purposefully delaying a sale. Supposed to have exchanged Friday 2nd ready to complete the 9th Feb. Exchange missed as had not advised buyer of bank details for deposit. Supposed to exchange today but they have advised they’re now waiting for the bank to confirm if they can release funds. As said before INCOMPETENT. AVOID AVOID AVOID.”
“My experience with PPL has been an utter disaster. Firstly my original solicitor left without giving me any prior warning. When my case was initially opened in July 2023, I was advised that completion would take 16 weeks... 30 weeks later, I am still no closer to completion. The lack of communication between PPL and myself and PPL and the sellers solicitors is absolutely shocking. I have sent multiple emails sharing my concerns, but they do not seem to care in the slightest. It is impossible to get through to my solicitor (who seems to constantly be ill or on annual leave) and when I eventually manage to get through to a member of the team, they are rude and lack customer service skills. I have been promised multiple call backs which I have never received. My solicitor told me that they had not received my mortgage deed but had received a copy of my transfer, when I told them that they had both been sent in the same envelope, they suddenly managed to find it. They are completely unprofessional and incompetent.
PLEASE AVOID THIS COMPANY AT ALL COSTS.”
“AVOID. Appalling service from start to finish. Our first solicitor disappeared without a word, and our replacement to his credit, is actually ok. However, after 20 weeks of messing around and dreadful services from the seller’s solicitor (also PPL) we were told that last Monday that she (finally) had all the paperwork needed. To be then told Wednesday pm that there were multiple things missing. This was the week we were supposed to be exchanging contracts and completing but no. We’ve ended up breaking the chain so our buyers can move in as it’s been pushed back about four times already and it’s not fair. November and December have come and gone and there’s still no end in sight. A whole week later and we’re even further away. I’ve never known a more incompetent company and whenever we’ve asked to speak to a manager, we’ve been told there isn’t one? We’re at a loss. Even with our solicitor and the sales progressor chasing it up. Unbelievable. If you actually want to move home in a relatively reasonable amount of time-use anyone but these jokers. We’re now on a deadline of having to be out of my rental. We’ve spent weeks wishing we’d read these reviews before agreeing to use them. Absolutely gutted.”
“Please don’t use this company!!
No communication whatsoever. You will have to do all of your own research, reading volumes of legal paperwork posted on an online portal with no explanation of what is going on. I realised early on that I was a Friday in tray as that was the only day I could get my call answered.
Months down the line and a bill increase of 1.2k since original quote I have still not exchanged although have been promised for the past 5 weeks. I have no kitchen appliances now, no bedroom furniture ( my purchase is all integrated so needed to get rid of mine), Christmas was a write off and I am a broken woman.
Don’t use them!”
“The buyers of our property used PPL upon recommendations from their estate agent. As previously stated they continuously lost paperwork, delayed the whole process to such a degree that the buyer of our property lost the sale of his, meaning he had to find another buyer. They would not contact our solicitor, so I emailed ppl myself only to, eventually, receive a very unhelpful abusive reply. I am in the process now of selling another property with strict instructions to the estate agent to refuse any offers from anyone using PPL or any members of their group.”
“Absolutely Shameful! Non - communicative, when our solicitor could finally reach them nothing but lies, informed by me the buyer that there was a freehold management company involved that id spotted on first viewing, they did nothing with it for 5 months, told lies that they'd requested freehold management packs when they hadn't (I was in touch with the management company) next they said they paid them, they didn't, they had paid some other uninvolved company god knows where, i only found out what id be paying a week before completion, obviously it was done with intent knowing how much id already spent both monetary and time. 6 months to complete on an empty house without a chain, Lied on completion day saying they couldn't complete as couldn't get hold of the seller, when the truth came out the next day that it was because they hadn't filed for apportioned service charges, so that was another cost i incurred last minute, then thinking i was finally done, another phone call for another service credit i have to pay upfront as seller cant get it back. ON THE LAST MOMENT. We should have moved in the summer, giving the kids a fresh school year and an easier transition, this has been nothing but mental torture and forcing a stressful Xmas move with everything else you've done against us on top. My solicitor should not be constantly apologising on your behalf. Absolutely despicable and I'll be sending all my evidence to both the Ombudsman and the SRA. We aren't even excited about our first property, you stole that from us, the only happiness in this situation is no longer dealing with this abuse.”
