“Before retiring I enjoyed 40 plus years working in the residential and commercial property sector, so I am reasonably qualified to comment.
Selling a vacant property via PurpleBricks they stipulated that I must use Premier for my conveyance and assured me they were a capable and competent firm who just happens to pay substantial introduction fees to agents.
To describe Premier PL as abysmal is in my humble opinion praise to which they are not entitled.
Whether you are buying or selling please, please, please go elsewhere for your legal services and save yourself one hell of a lot of grief and stress.
You have been warned ignore me at your own peril.”
“We had a fantastic solicitor called Amita. We bought our property in November and moved in by January. This wouldn’t of happened with her hard work and attentiveness to get it pushed through. There was a hiccup along the way through miscommunication from other colleagues in the busniess but never the less Amita got the job done and in amazing time too. Thank you again”
“Extremely poor service by strike conveyancing they have caused significant delay in sale of my property which has resulted in financial loss and extreme mental distress.
I highly recommend not to use their service.”
“We have just sold our property through this company property lawyers , we dealt with Hayley Dunham , I would like to say she was very professional and on the ball with every conversation we had , very polite a pleasure to deal with the selling of the property.”
“My sale was an empty property, no chain, and was a cash buyer......6 MONTHS!! In comparison at the same time I sold 2 other properties within 2 months with another more capable solicitor. If you want constant stress, incompetent conveyors, lies, and to do most of the work yourself then by all means use PPL.”
“Shockingly awful… not our solicitors but our buyers. No responses to our estate agents calls/emails for weeks. We’ve been ready to exchange for 5 weeks, but several outstanding enquiries and issues for our buyers. Now needing to complete on our new property without completing our sale, so will face horrendously tight weeks/months until our buyers are ready.
Cannot believe this company is still in business.”
“They were not our solicitors but our sellers’. We have been ready and waiting to exchange for 6 weeks because of PPL’s incompetencies and let’s just say everyone has had enough.”
“Just before Xmas we felt we had no choice but to pull out due to PPLs lack of urgency, lack of response to emails and phone calls. We were told we could move on the 17th October by our estate agent. They had been told by PPL that the bottom of the chain who was a 1st time buyer had paid his deposit meaning they are ready to exchange contracts.
My wife, my son and I had all finished work as were moving out of area to start a new life !!! We have lost 24k between us in lost earning and paid out 2k in fees. They wanted us to arrange early funding from the bank so we could move before xmas but if they failed to do their jobs we would have to pay the money back to the bank with a 10% fee. Thank God we said no as we had zero trust in PPL due to the long line of lies and let downs.
The entire chain agreed to move on the 4th Jan but we stipulated the contracts had to be signed before xmas as we were living in a house that we had already moved 80% of our belonging out of. No place to spend xmas !!!
SURPRISE SURPRISE they failed to achieve this. Because of the unemployment for 3 months we had now run out of money so had no choices left.
They spread lies about us going bankrupt to the chain which we found amusing as the only financial difficulties we were facing was due to their complete and utter incompetence.
We are in the process of making a heavy complaint to the Ombudsman and we are also going to be contacting our MP to demand the government introduce regulations which are hugely outdated as these online unprofessional companies now exist.
It has taken us this long to start this process due to the pure rage we feel about this company due to the un-necessary extra stress and anxiety to our family.”
“This is by far the worst legal firm I have ever come across in UK. I have bought a property through their lawyers and have delayed the process by another 6 to 8 weeks. The property lawyer went on holidays without having someone picking their work. hard to get through them and very unprofessional. Stay away.
- Delay
- Unprofessionalism
- Hard to get through to their lawyers/ Bad communication”
“Moving/ purchasing a property is stressful enough- if you hire PPL or are unfortunate to have them involved with your purchase/ sale in ANY capacity- be prepared for stress, high blood pressure and the very real probability of your sale / purchase not going through.
6 months these jokers sat on my purchase, and as a result of their incompetence there is a very real prospect of my proposed purchase not going through.
They are simply not equipped to deal with cases that may require indemnity policies- unless you have a simple case they cannot or will not complete your purchase.
Avoid at all costs- these people need to cease trading immediately.”
“I eventually moved at the end of September after 6 months of insane stress with this company and it has taken me 3 months to recover enough to write a few words. I could write a book but have no idea where I would begin the experience was so dire. They were simply shocking. If Im being very generous they were totally over whelmed with the amount of work.”
“Thahera choudhury is helping us sell our property. She’s been so informative in our initial call she went through everything we can expect and it’s been exactly how she said it would be. Any time we’ve emailed her or tried to call her she’s always got back to us immediately and been really informative with her answers. She’s one of the kindest conveyancers we’ve come across no matter how serious or stupid the question is she’s always happy to listen and help. Thanks for keeping us up to date with the case I’m glad we have a good conveyancer and I would really recommend her!”
“It's a shame there isn't a zero score. Absolutely useless on every score. Never return calls (their mailbox us usually full, so that says it all), and if by some miracle you can speak with someone, they have no idea what's going on. Use a local solicitor - yes SOLICITOR, who will be properly trained and know how to treat customers!”
“Absolutely dreadful. Take ages to reply to emails (and sometimes don't reply at all). Nobody seems to know anything or be able to give any updates on the case. Was told that it would be good to use them as they work for Strike, but everything is so disjointed I might as well be working with someone based on the moon. Avoid.”
“Avoid this company at all costs
Avoid this company at all costs as many others have written. This firm of conveyancing lawyers has delayed sale of our house to the buyer, who was forced to use them by their lender, every step of the way and even today, on the second planned date of completion, exchange has not even taken place and the removal company is sitting outside our house as well as the buyers with their young baby. PPL does not seem to care about the stress and anxiety they are causing people probably because not one particular solicitor/lawyer takes responsibility for one particular sale/purchase. This whole system needs to be overhauled. This company is not fit for purpose.”
“DO NOT use Premier Property Lawyers (PPL). Both us and our buyers were using them. Our small chain (3 houses) collapsed, here is why:
1. Missing documents and misleading information.
A Manager, who we’d trust supervised our case reverted directly to our landlord implying that the “chain is now in jeopardy” because the Landlord did not involve a 3rd party solicitor to obtain a Deed of Variation, requested by PPL “months ago”.
In fact, the chain was already in “jeopardy” because the Buyer’s case handler (also represented by PPL), requested to involve the Landlord and a 3rd party solicitor to amend the issue with our Lease at the point when our upper chain was ready to exchange. As soon as we’ve raised our complaints and concerns about the timing of this enquiry being raised (the Lease was available on eWay for the Buyers’ side to review for over 4 MONTHS at this time) - the document has gone missing from our file... At this point we started to question our own sanity.
2. No legal advice.
Person you will be working with directly will NOT be a solicitor. Instead, you will be dealing with “case handlers”, who can’t confirm if the Indemnity Policies (potentially crucial to saving the chain, recommended to us by PPL and already drafted) satisfy Buyer’s Lender requirements. Almost 4 weeks wasted trying to obtain simple confirmation regarding the chargeable insurance service they provide - no answer, lots of stress and zero progress to the sale. It’s alarming and wrong to say the least…
3. Poor customer service.
Our own client queries – as simple as uploading the paperwork to eWay for transparency reasons, were ignored. As soon as we encountered the problem, we were dropped and left in the dark. Vast majority of our questions remained unanswered, and we felt like we were doing all of the leg work. We knew selling our property through Strike would be a DYI affair, but we did not expect that this would apply to the conveyancing services “provided” by PPL. Even when a 3rd party (our own Vendor’s estate agents and solicitors) tried to complain about the lack of progress, they were told not to get involved as they were “not PPL’s clients”.
Based on our experience: If you don’t want to risk wasting your time, money, and losing your sanity, just go with anyone else but avoid PPL if you care about everyone’s health and wealth, because they don’t.”
