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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rebecca Clee
Verified Buyer
“Very happy with photo frame apart from only one clip at the back so couldn't get photo and glass to stay in place so had to use a bit if celotape to hold everything in place”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Fast delivery”
Helpful Report
Posted 8 years ago
Marion Roberts
Verified Buyer
“I wasn't really very happy with my purchase. The egg cup was much smaller than it looked in the picture although it was quite cute and the personalization was nice. It was also advertised as coming with free mini eggs. I had no mini eggs!! Bit dissapointed.”
Helpful Report
Posted 8 years ago
Shannon Morse
Verified Buyer
“my mum was very happy with her mother's day mug but the packaging i feel was not good enough as there was a big circle part at the bottom that was coming away”
Helpful Report
Posted 8 years ago
Sophie Crarey
Verified Buyer
“Lovely quality however the boxes where you write details need to be more clear, as it only said "name" and "place" I did not write the rest down which means it only came out as "Beth Gleaston" rather than "Beth's of Gleaston"- kind of making no sense. It was still loved by the receiver but I was dissapointed.”
Helpful Report
Posted 8 years ago
Good Afternoon, Thank you for your feedback. We're very sorry that you were disappointed with your item. We do however specify in bold text that: 'The word "Of" MUST be added if required' within the description for this item. We do advise all customers to double check the requirements for all items before purchase to prevent any disappointment. We hope this helps, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“i got someeting 4 free”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Ordered a personalised story book,, which took 2-3 weeks to arrive. Delivery could be better”
Helpful Report
Posted 8 years ago
Sabrina Rasheed
Verified Buyer
“I ordered a bath gift set for £14.95 along with a personalised Unicorn Mug for £9.95. The mug was totally worth it. However, the bath set was really small with a deathly smell so wouldn't reccommend that it was a waste. However, the overall delivery was as stated everything arrived on time and was packaged well.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Sorry, it didn't, the sound wasn't clear and reception was very poor.”
Helpful Report
Posted 8 years ago
Claire Holmes
Verified Buyer
“I first contacted Prezzybox to ask about the engraving on the compass. I was met with some confusing emails, I also got a response apologising for any confusion and that it was lunchtime so they "couldn't think past that point" - not the professional response that I was looking for. Once the compass arrived, i was slightly disappointed. The compass itself was nice, but it definitely isn't worth the price that I paid for it. It'll do, but for a big birthday gift, i was hoping for something a bit more special.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Was please with the product even though u had spelt one of the names wrong”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're sorry to hear that your order was personalised incorrectly. If you'd like for us to look into this further for you, please contact our team on: csteam@prezzybox.com with your order number and we will be more than happy to help. Thank you, Prezzybox.
Posted 8 years ago
Kelly Huggins
Verified Buyer
“Great delivery service and easy to buy. However the products I bought i dont believe were very good value for money, tacky and cheap looking but expensive to buy.”
Helpful Report
Posted 8 years ago
Good Morning Kelly, We're very sorry to hear that you feel this way. If you would like to return any of the products you've ordered for a refund, please contact our team and we'd be more than happy to assist. Thank you, Prezzybox.
Posted 8 years ago
Matthew Pratt
Verified Buyer
“Good products, however still waiting on delivery of an item”
Helpful Report
Posted 8 years ago
Joanne Johnson
Verified Buyer
“I purchased 2 Lock Light Keyrings, 1 for my Mother & 1 for my Mother in Law. Unfortunately what we thought was a swivel attachment to enable the key to move was actually a screw which came undone resulting in the light (complete with key) falling off & becoming lost causing my elderly Mother in Law to be locked out of her house. Had we realised this could happen we would have ensured that it was done up tightly. Very disappointed for what these cost and expected more!! Having said that, the delivery time was excellent!”
Helpful Report
Posted 8 years ago
Gillian Todd
Verified Buyer
“I was happy with how quick the items arrived but disappointed with the size of the chilli plant present”
Helpful Report
Posted 8 years ago
Patricia Adams
Verified Buyer
“It is quite nice but I don't think it's worth the money. It's for a sixth birthday present for my brother who has just bought a boat .”
Helpful Report
Posted 8 years ago
Amy Wigg
Verified Buyer
“It was nice but you spelt my fellas last name wrong but everything else was lovely thank you x”
Helpful Report
Posted 8 years ago
Hi Amy, Thank you for your feedback. We can see that a member of our team has been discussing this issue with you directly and that your order was in fact personalised exactly as we received it from yourself. We can offer a replacement for you at a discounted price, but unfortunately not free of charge on this occasion. Please contact our team if you wish to discuss this further. Thank you, Prezzybox.
Posted 8 years ago
Michael Nichols
Verified Buyer
“I ordered a personalised lyric key ring, the box to fill the Kroc in was not easy to view, I emailed a query in and then also rang in confirming the lyrics, and they were typed in and amended whilst on the phone. The order still arrived wrong, (wanted it for birthday today) , made further call and there is a further tag being prepared, but missed birthday which is disappointing after chasing listed above , staff on the phone very nice , helpful and apologetic though, but as mentioned fault was not rectified.”
Helpful Report
Posted 8 years ago
Hi Michael, Thank you for your feedback and once again, please allow us to apologise for the issues you've faced with your order on this occasion. We can see that a member of our team has arranged for a further replacement to be dispatched to you, which should be with you by now. As an apology, we have also arranged your delivery charge to be refunded back to you, which will show in your account within the next 2-3 working days. Once again, please accept our sincerest apologies for any inconvenience caused by this and if you have any other queries or concerns, please don't hesitate to contact us. Thank you, Prezzybox.
Posted 8 years ago
Mark Jamieson
Verified Buyer
“The item was really good but I ordered it on the 10th for valentines day but it only came on the 16th”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered two items. the zombie experience is good. the whistling key finder doesn't work and I am yet to hear from anyone re obtaining a replacement.”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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