Login
Start Free Trial Are you a business? Click Here

Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs Jennifer Parker
Verified Buyer
“Website did not make it clear that deliveries would be delayed over the bank holiday. I paid for fast delivery but did not receive my item in time for the birthday I needed it for. The courier did not leave the parcel in my porch despite it being safe and a signed note displayed but left it at a distant post office, not even my local one so not very pleased with the whole experience.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good selection of gifts, good website and confirmations”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Lower cost because everything seems expensive for what it is”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I am happy with the cutleery but I expected it to be properly engraved and it just seems to be embossed. Also it's not dishwasher safe so I'm disappointed that it isn't more substantial.”
Helpful Report
Posted 8 years ago
Good Morning, Thank you for your feedback. We're sorry to hear that you're unhappy with the product you have ordered. Unfortunately, due to our terms and conditions, we cannot accept the return of any personalised items unless deemed as faulty or damaged. Please contact our team on: csteam@prezzybox.com, if you would like to discuss this further with us. Thank you, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“I ordered a pint glass, the lettering was too close together and nearly touched the border of the pint graphic.”
Helpful Report
Posted 8 years ago
Ms And Conditions
Verified Buyer
“The toy I purchased was extremely poor quality. Delivery was acceptable but I doubt I'd use this service again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good selection of fun products”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Good product but £3.95 to deliver an eye mask is extortionate, making loads of money on delivery over what it will actually cost to post. Will buy elsewhere in the future as many places offer cheaper or free delivery”
Helpful Report
Posted 8 years ago
Supplier
Verified Buyer
“Silver rose was a birthday present for my step mum and she loved it when it turned up in the post. Sadly, she had no idea who it was from as the card i had ordered never came with it! Other than that, very good.”
Helpful Report
Posted 8 years ago
Ms And Conditions
Verified Buyer
“The product was good, chocolate pizza. The delivery service was poor as I ordered it to be delivered on my daughters 21st which was 5th April. The item came on 6th”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Delivered on time.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I absolutely loved my items. What let it down was the delivery, it was put in the general waste bin outside, instead of my neighbour being allowed to take it in. I was told in future I can request it be sent with another delivery company. I'm not sure I will order again in case it happens again.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“I didn't get my parcel.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Thought item wrongly was described , disappointed with size”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“My son ordered this as a surprise for my 50th it was a lovely surprise, I paid for it with my card and he paid me back. It looks like a lovely bracelet in the picture and I have just read the brief that it doesn't fasten, good idea although it looks like it is undone and also I have got really thin wrists so it virtually falls off. It was so lovely of my son to buy this but it is really uncomfortable and as it doesn't fasten it looks like its broken, I love the personalisation.”
Helpful Report
Posted 8 years ago
Mrs C
Verified Buyer
“they did'nt particularly??”
Helpful Report
Posted 8 years ago
Supplier
Verified Buyer
“It was lovely very affective but smaller than I exspected.my mom loved it”
Helpful Report
Posted 8 years ago
Marsha Ong
Verified Buyer
“Product was well packed, and received it on time but the back of the product was a quite sticky due to the sellotape.”
Helpful Report
Posted 8 years ago
Jack Moss
Verified Buyer
“Really easy to order and get delivered but disappointed with the size of the item ordered thought it would have been bigger for the price paid. All in all mixed feelings about weather to order from this website again”
Helpful Report
Posted 8 years ago
Good Afternoon, Thank you for your feedback. We're very sorry to hear that you're unhappy with your order. We do however provide all dimensions for our products on our website, which we do advise checking before purchase to avoid any disappointment. We hope this helps, Prezzybox.
Posted 8 years ago
Anonymous
Verified Buyer
“Good product, but items incorrect/not as ordered. Paid for next day delivery but still waiting for the correct items 10 days later.”
Helpful Report
Posted 8 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request