Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,305 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,305 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 5th December 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to navigate the website. Payment was straightforward and my sisters well-being present was delivered promptly. She loved it with an “OMG!””

Helpful Report

Posted 3 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Presents were late and communication was non-existent until I threatened to go to trading standards.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now issued a delivery refund for your inconvenience. Apologies again. PrezzyBox Team

Posted 3 years ago

“Order arrived really promptly, website was easy to use.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Cracking website, selling some very unique and great stuff. Dispatch was slightly delayed (guess they had huge no of orders). So along with the usual courier Xmas lag/delays a bit worried order would be here in time, but all arrived in good time for Xmas.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Good ideas and good value. All the gifts arrived in good time for Christmas too.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“I ordered a gift on the 8th December, and was informed on the 21st that it would not arrive. This was not sufficient time to order an alternative.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. Could you please clarify if you received your personalised item?

Posted 3 years ago

“I ordered a few things which had to be customised and the quality of the pictures are very good. When they got delivered it came before the delivery estimated date which is always a bonus when it comes to ordering things. So overall I think it’s definitely worth the money with the things you get and I think there a great company over all. I have recommended them to many friends and family!”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Nice toy;)”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Prezzybox has loads of great items to choose from, I will 100% shop here again”

Helpful Report

Posted 3 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Paid for express delivery and it still took a week to arrive”

Helpful Report

Posted 3 years ago

Thank you for your feedback! The refund for the delivery has already been issued. Hope you will be shopping with us again!

Posted 3 years ago

“Great ideas for Christmas for my partner and kids.”

Helpful Report

Posted 3 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 3 years ago

“Easy to use and great gifts”

Helpful Report

Posted 3 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“Gift arrived really quickly despite it being close to Christmas - thank you!”

Helpful Report

Posted 3 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 3 years ago

“a present she loved it.”

Helpful Report

Posted 3 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 3 years ago

“Efficient delivery and good presents for all ages.”

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Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“Ordered on 15th Dec, paid extra and delivery should have been Tuesday 20th or Wednesday 21st. Ordered 4 items for Chrismas presents. It's now the 29th Dec still no sign and the tracker says its not even reached the courier and is still with the sender. Won't see the people again who's presents they were till spring so what an absolute waste of money. DO NOT ORDER FROM HERE !!!!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review! We are sorry to hear that you have not received your recent order. We have contacted you via email with the resolution of this issue.

Posted 3 years ago

“Very good but don’t buy the tabletop zen water feature. Good nicknacks for stocking fillers- delivered before Xmas so pretty good. “Calming Zen water feature” is so noisy have to torn telly up to full😀😀”

Helpful Report

Posted 3 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 3 years ago

“I've uses Prezzybox.com several years running now to buy gifts. I can always find something, at a great price. Delivery is also very quick, well packaged and I'm never disappointed. Highly recommend”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Excellent service from prezzybox. The item arrived as confirmed and received regular updates.”

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Posted 3 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 3 years ago

“Arrived 4 days after Christmas even though it said “arrives before Christmas” on the site. Very disappointing and had to pay out extra for more presents to make up for the order not arriving.”

Helpful Report

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,305 reviews