Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and great gifts”

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Posted 2 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“Gift arrived really quickly despite it being close to Christmas - thank you!”

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Posted 2 years ago

We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“a present she loved it.”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Efficient delivery and good presents for all ages.”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Ordered on 15th Dec, paid extra and delivery should have been Tuesday 20th or Wednesday 21st. Ordered 4 items for Chrismas presents. It's now the 29th Dec still no sign and the tracker says its not even reached the courier and is still with the sender. Won't see the people again who's presents they were till spring so what an absolute waste of money. DO NOT ORDER FROM HERE !!!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you have not received your recent order. We have contacted you via email with the resolution of this issue.

Posted 2 years ago

“Very good but don’t buy the tabletop zen water feature. Good nicknacks for stocking fillers- delivered before Xmas so pretty good. “Calming Zen water feature” is so noisy have to torn telly up to full😀😀”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“I've uses Prezzybox.com several years running now to buy gifts. I can always find something, at a great price. Delivery is also very quick, well packaged and I'm never disappointed. Highly recommend”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Excellent service from prezzybox. The item arrived as confirmed and received regular updates.”

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Posted 2 years ago

Thank you for your feedback! We are glad to hear that you are satisfied with our services. Hope you will be shopping with us again!

Posted 2 years ago

“Arrived 4 days after Christmas even though it said “arrives before Christmas” on the site. Very disappointing and had to pay out extra for more presents to make up for the order not arriving.”

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Posted 2 years ago

“Arrived in time for Christmas even with the strikes going on..thanks”

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Posted 2 years ago

Thank you so much for taking the time to leave us feedback. We do hope you shop with us again!

Posted 2 years ago

“Good product, as described, delivered on time.”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“Having read some very bad reviews I was quite worried as to wether my order would arrive and all in one piece . I needn’t have been concerned , my goods arrived within the time period, despite the postal strike and all I ordered arrived together . Prezzybox were very friendly and swift to reply to my messages, email and phone call when voicing my concerns to them . My worry was all of my own making ! I would definitely use Prezzybox again and , based on my experience, recommend them to others”

Helpful Report

Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Very good prices, will definitely use this site again”

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Posted 2 years ago

Thank you for your kind review! We are very happy to hear that our customers are satisfied and we will do everything to make it so in the future. We do hope you shop with us again!

Posted 2 years ago

“A good choice of gardening gifts and I was able to choose the perfect birdbox for two very keen gardeners. The delivery was so fast! The quality is excellent and - even better - it was made by a small business not far from the present's destination! That was a bonus, really. Very impressed all round.”

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Posted 2 years ago

Thank you so much for your very kind and thoughtful review. We're glad you experienced Prezzybox as we intended. We do hope you shop with us again!

Posted 2 years ago

“Didn't come when promised Says it was delivered and left on front porch which as I don't have one means it was left outside in the rain. I'll find out when I get home tonight or tomorrow (if it's still there!)”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are sorry to hear that you are not satisfied with the service provided. We have contacted you via email to resolve the issue together.

Posted 2 years ago

“Never arrived”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We have contacted you via email earlier that your order was cancelled as you asked us to do it.

Posted 2 years ago

“Paid extra for delivery 19th -20th December for Xmas gifts. Still not arrived on 28th. Ordered on the 15th December”

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Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you haven't received your order. We have contacted you via email to sort everything out!

Posted 2 years ago

“Very quick delivery. Good range of product.”

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Posted 2 years ago

We're really grateful and appreciate you taking the time to share your rating with us. We do hope you shop with us again!

Posted 2 years ago

“Amazing for presents”

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Posted 2 years ago

Thank you for your kind review! We do hope you shop with us again!

Posted 2 years ago

“My order was way late in being processed and delivered, also the main part of my order was not able to be delivered has was out of stock ( apparently). However they did pay back the money for this part. This did not compensate the fact that this part being missing ruined the full impact of the present.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review! We are extremely sorry to hear that you are not satisfied with the service provided. We sincerely apologize for the inconvenience caused and we will make sure it wouldn't happen again

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,294 reviews