Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not received was a xmas present!! wont use prezzie box again”

Helpful Report

Posted 7 years ago

“still not received will never use prezzie box again very dissapointed”

Helpful Report

Posted 7 years ago

“not received was a xmas present!!! wont use prezzie box again”

Helpful Report

Posted 7 years ago

“still not received will never use prezie box again very disappointed was a xmas present!!!”

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Posted 7 years ago

“not received !! Should hav been a xmas present!!! Will never use this site again”

Helpful Report

Posted 7 years ago

“Still not received! Was meant to be an xmas present! Will never use this site again”

Helpful Report

Posted 7 years ago

“Still not received! Should have been an xmas present! Will not use this site again! Very disapointed”

Helpful Report

Posted 7 years ago

“Not received yet”

Helpful Report

Posted 7 years ago

“I never received the item and the customer service doesn't even know if and when it's going to be delivered. I ordered this December 21 2017 and it's January 3 2018! Disappointing, never shopping from this shop again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your has not arrived. Please accept our apologies for the poor service you have experienced, this is not the level of service we want for our customers. We can see that you have been in touch with our customer service team who have fully refunded your order. Again, we apologise that your order was not delivered. Thank you, Prezzybox.

Posted 7 years ago

“My parcel still hasn't arrived. It's a week late.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I have not booked the experience yet, so I can comment on it. However I was not happy to find that the e-voucher took about a week to arrive, when on the website said you would get it instantly. This was a birthday present for my niece and I was not able to give her the gift on her birthday until later.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your voucher did not arrive on the same day as advertised. We have been looking into why this has happened to make sure it doesn't occur again. We hope that the recipient enjoys her experience when you have booked it. Thank you, Prezzybox.

Posted 7 years ago

“Ordered this item early enough for bday present but party was in wkend and still hasn't received my order,NOT GOOD AT ALL!!”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Delivery was nowhere near expected, and came far too late.”

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Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We have been through a warehouse and delivery fulfilment change which has caused delivery delays for a number of our customer orders. We're very sorry to have let you down, we're working to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. Thank you, Prezzybox.

Posted 7 years ago

“The present I ordered hasn't arrived a week later no new one sent and told I have to wait ten more days for refund doubt I'll even be reimbursed!”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your order did not arrive. We can see you have been in contact with our customer service team and were refunded on the 29th Jan. Again, we're sorry that you have trouble with your order. Thank you, Prezzybox.

Posted 7 years ago

“It never turned up,so unable to comment.”

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Posted 7 years ago

Hello, thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. Please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread or calling 01827 839041 and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Didn't arrive. No information until I followed up weeks later (after Xmas). Just got a refund.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you were missing an item from your order. We can see that you have been in contact with one of our customer service team and have been refunded for the missing item. Unfortunately, as there was none in stock at the time we could not offer you a replacement. Again, we apologise that an item was missing from your order. Thank you, Prezzybox.

Posted 7 years ago

“I will write an actual review, when I actually receive the item! Have emailed asking were it is but had no response!”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you had trouble with your order. Please accept our apologies for your poor experience, this is not the level of service we want for our customers. We can see that you have been in contact with one of our customer service team and have been fully refunded for your order. Again, we apologise that your order was not delivered and for any and all inconvenience caused. Thank you, Prezzybox.

Posted 7 years ago

“Meant to make purchase to meet an upcoming event at short notice. Delivery timeframe was stated to be 3 days at the website however after making payment, received email saying that delivery is delayed. Very frustrating as only got the item 5 days later and missed the secret Santa deadline. Will not buy from here again if an emergency.”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you order wasn't delivered in time. If you’d like to contact us with your complaint please let our team know by emailing us on: csteam@prezzybox.com or by contacting us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Can’t review product as still haven’t received it. Customer service has been no help at all. Item was ordered 10/11 still not here 7/01”

Helpful Report

Posted 7 years ago

Hello, Thank you for your feedback for this product. We’re very sorry to hear that you still haven't received your order. If you’d like to contact us for a refund or replacement, please let our team know by emailing us on our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“Ordered the socks 25th December - received an email they were out of stock and was asked if I wanted a refund as it was not known when new stock would arrive. Received no socks and to date no refund. Very poor and your last email stated someone from Prezzybox would be in touch - still waiting. Deidre Duxbury”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your refund has taken so long to come through. We can see that your order has since been refunded. Again, we apologise that your refund took so long to come through to you. Thank you, Prezzybox.

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews