Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,290 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never turned up!! Contacted customer services and they said Royal Mail were having trouble delivering due to adverse weather conditions! This was a month ago, never use this website!!!”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that you order has not arrive. If you order has still not been delivered please contact us through our website here: http://www.prezzybox.com/Thread/NewThread or over the phone: 01827 839041 and one of our customer service team will look into your order and provide you with a refund or replacement. Again, we apologise for the delayed delivery of your order. Thank you, Prezzybox.

Posted 7 years ago

“I still haven't received tickets 2 weeks after ordering and dispatched e-ticket”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your e-tickets have not arrived. Please contact us through our website here: http://www.prezzybox.com/Thread/NewThread or on 01827 839041 and one of our customer service team will be able to help. We may need to change the delivery email if you still don't receive the vouchers. Thank you, Prezzybox.

Posted 7 years ago

“Waiting on my refund was posted back before xmas”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your refund has taken longer than expected. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. Unfortunately, due to external problems we experienced over the Christmas period our service was slower than usual. We can see that you have since received your refund. Again, we apologise that your refund took longer than usual. Thank you, Prezzybox.

Posted 7 years ago

“Having ordered this gift for Christmas I am still waiting for it on the 3rd January after paying for express delivery. Still have not heard a thing about the order except to review it. Unacceptable. I will be seeking a refund for the delivery.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you have had trouble with your order. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I can see that you have been in contacted with us and have been refunded for your missing item. Thank you, Prezzybox.

Posted 7 years ago

“this item has not arrived”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that you have one of your products did not arrive. We can see that our customer service team has been in contact with the product supplier to get a replacement out to you. We hope this replacement arrived promptly. Thank you, Prezzybox.

Posted 7 years ago

“I never received the item and the customer service doesn't even know if and when it's going to be delivered. I ordered this December 21 2017 and it's January 3 2018! Disappointing, never shopping from this shop again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your has not arrived. Please accept our apologies for the poor service you have experienced, this is not the level of service we want for our customers. We can see that you have been in touch with our customer service team who have fully refunded your order. Again, we apologise that your order was not delivered. Thank you, Prezzybox.

Posted 7 years ago

“Arrived 2 days after Christmas so I was very disappointed as this was for my granddaughters xmas”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. Your order was dispatched through one of our external suppliers who have been made aware of your complaint. Again, we apologise that your order arrived late. Thank you, Prezzybox.

Posted 7 years ago

“I was hoping this would arrive in time for christmas but that has now been and gone and i still havent received it”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your order didn't get to you before Christmas. If you have still not received your order please contact us here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you. Thank you, Prezzybox.

Posted 7 years ago

“I'm sure they are lovely but after emailing twice and receiving no reply I still have not received them , it is now nearly two weeks”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your order has not been delivered. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We can see that you have been refunded for your order and have organised a replacement. We're glad to see that your replacement arrived safely. Again, we apologise for the your trouble with your original order. Thank you, Prezzybox.

Posted 7 years ago

“I don't know as I still haven't received it!”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your order has not arrived. I can see that you have been in contact with our customer service team and have been refunded for your missing order. Please accept our apologies that your order did not arrive. Thank you, Prezzybox.

Posted 7 years ago

“The box came later than promised and ripped with only half the contents inside , overall I will say I'm unimpressed and won't be purchasing from prezzy box again a complete waste of money”

Helpful Report

Posted 7 years ago

“Awful. Promised delivery before Christmas. Took my Christmas money. Then cancelled parts of my order. Ruined my Christmas. Do not order from this website!!! Had to chase them for a refund and didn't get what they had chosen to deliver until after Christmas. Terrible website. You left me with no money or presents over Christmas!!!”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that you have had a bad experience with us. This is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery issues for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I can see that your refund was processed after your first contact with us, however refunds can take up to 5 days to transfer back to your bank which will have caused a delay in its return. Again, we apologise that your order did not arrive in time for Christmas. Thank you, Prezzybox.

Posted 7 years ago

“Deeply disappointed, recieved gift late! 2days when paid £5 for next day delivery. This was a secret santa and I had no gift to pass on relying on this delivery. Wrote a complaint but no response ...”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your order arrived later than expected. Unfortunately, we cannot see any record of your complaint on our system, however you can contact us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will be able to help you with your delivery charge refund. Thank you, Prezzybox.

Posted 7 years ago

“Prezzybox have asked me to write a review for an item which I didn’t even receive! They cancelled this item when my other item had been delivered and I wasn’t even told about it - poor service from Prezzybox, I won’t be shopping from here again.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're very sorry to hear that your part of your order was cancelled without your knowledge. However, we can see that your cancelled item has been refunded and your money should be back in the appropriate account. Please accept our apologies for your poor experience, this is not the level of service we want for our customers. Thank you, Prezzybox.

Posted 7 years ago

“I still haven’t received this item, which I ordered nearly 2 weeks ago and was supposedly dispatched to the Yodel delivery service 11 days ago. Prezzybox twitter help team has not responded to any of my queries and neither has Yodel, but Yodel has told me they haven’t received the item at all... will give this a proper review once I receive the damn thing.”

Helpful Report

Posted 7 years ago

Hi, thank you for your feedback. We're sorry to hear that your delivery took so long to reach you. Please accept our apologies for the poor delivery you experienced, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused delivery delays for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working to rectify these issues to the best possible outcome. The last thing we want is to disappoint our customers and can assure you that we are working to improve our services to a much higher quality. I can see that you have received your order and hope it arrived safely. Thank you, Prezzybox.

Posted 7 years ago

“Hi it's now the 28th of December and it still hasn't arrived, it was meant too be a secret santa gift but that's pretty pointless now, all I'm asking for is a full refund including postage, if it does eventually turn up I'll happy post it back as it is no longer needed or wanted”

Helpful Report

Posted 7 years ago

“Not arrived yet. Date it should have arrived was between 22nd and 27th Dec.”

Helpful Report

Posted 7 years ago

“DO NOT use this company. They sent me unusable damaged goods. Customer service ignored my emails. Had to raise a case via PayPal to get a refund.”

Helpful Report

Posted 7 years ago

“this is yet to arrive, i received the rest of my order but not this item”

Helpful Report

Posted 7 years ago

“The towels should have been a pair but only one towel arrived as they had run out of the second towel. Why would you only send one towel???”

Helpful Report

Posted 7 years ago

Prezzybox is rated 4.5 based on 58,290 reviews