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Prezzybox Reviews

4.5 Rating 58,290 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,290 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah O
Verified Buyer
“Ordered a box of chocolates (102405940) on 2nd January for a colleague that was leaving on 5th Jan. Date expected was between 03/01 - 05/01. I still have not received them and its 10th Jan. Contatcted customer services on Friday 5th and got a response on Monday 8th saying they should be with me that day but still nothing.”
Helpful Report
Posted 7 years ago
Thank you for your feedback. We are sorry that you haven't received your item. Your order was dispatched on the 3rd January and it should of been delivered by now. We can of course issue a refund or a replacement? Would you be able to let us know directly which you would prefer and we will then action this for you?
Posted 7 years ago
Anonymous
Verified Buyer
“No communication of item purchased”
Helpful Report
Posted 7 years ago
We are sorry if you did not receive your dispatch email. This is an automated process and we cannot apologise enough if you have not received your email.
Posted 7 years ago
Paul Robertshaw
Verified Buyer
“I would leave 0 stars if it were possible. I paid for my order over 10 days ago, with the promise of next day delivery. Still no order, and only 1 response from "customer service" asking which item I didn't have!!!! Still no order nor refund, the birthday for which they were intended has long passed, and no response from prezzybox at all....!!!”
Helpful Report
Posted 7 years ago
Thank you for your feedback. Having investigated your order it would appear that standard delivery service was chosen at the checkout so unfortunately, next day delivery was not possible. However, please do not hesitate to let us know if you are still waiting for your items.
Posted 7 years ago
Adam Bishop
Verified Buyer
“My parcel did not arrive within the time window specified......and four days later is still not with me. It has missed my daughter's Birthday and Prezzy Box don't seem to care. Perhaps you should be chasing my order rather than asking me for a review.......Yes, I have called you twice. Once this morning to be told that you don't open until 08:30....oooops it is 08:44.”
Helpful Report
Posted 7 years ago
Thank you for your feedback, We are sorry that you are unhappy with the service you have received. Please be assured that we do care if you item has gone missing in transit. To this end we have now dispatched a replacement.
Posted 7 years ago
Rachel Middleton
Verified Buyer
“Ordered something for Saturday 29th December and selected Saturday delivery as I required thee item for the Sunday for a NYE party. It didn't arrive so I wrote to complain and ask for a refund as the item was only required for that one occasion. I paid extra for Saturday delivery, if I wanted standard next week delivery which I received, I wouldn't have paid extra. Plus, if I'd known I wouldn't receive the delivery that was sold to me, I wouldn't have even placed the order. Response came from prezzybox. They told me I didn't order Saturday delivery as I only paid £6 and that if I wanted Saturday delivery I should have paid £10. Now, I know exactly what I ordered as I am capable of reading and making considered decisions. I know the £10 option was for next day delivery to arrive BEFORE MIDDAY but not on a Saturday so that was offering Tuesday 2nd delivery. Now, this is the distinction between Saturday ANYTIME delivery for £6 and NEXT (week)DAY BEFORE MIDDAY delivery for £10. So, as you see, there was just the one option, the one I selected. I have replied back to customer service with a screenshot of the options customers are presented with as they clearly need re-education. I also reasserted that I do not want the item as it arrived too late and that I expect a full refund including postage. They have since ceased to reply to my complaint.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're very sorry to hear about your experience with us. You did pay for Saturday delivery and we apologise that you were given the wrong information by one of our customer service team. It looks like there was some confusion on their end. We can confirm that you were refunded for your delivery on the 09/01 and were sent an email informing you of this, though we apologise if you have not received this. If you would like to contact us more regarding your order please email us online using: http://www.prezzybox.com/Thread/NewThread or over the phone: 01827 839041 and one of our customer service team will get back to you. Thank you, Prezzybox.
Posted 7 years ago
Karl Avraam
Verified Buyer
“Orderd my items on 12th Dec thinking I had plenty of time to receive my items before xmas, instead I got an email to say the items have been delivered to me or 1 or my neighbours but they definatly was not delivered to me, so I emailed them and they asked me to check with neighbours and my garden? I had already done this and as someone was in all day I no it should not of gone anywere else so emailed them back to say it must have gone to the wrong address and I've been waiting for a reply ever since and it's now the 6th of Jan and I'm very disappointed! Ive been an online shopper for years and never had a problem like this ever! I'm very disappointed and would advise peaple to stay well away, especially after reading all the other reviews”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that you have had a bad experience with us. Please accept our apologies, this is not the level of service we want for our customers. I can see that you have been fully refunded for your order. If you would like to contact us again regarding your order please email us online using: http://www.prezzybox.com/Thread/NewThread and one of our customer service team will get back to you. Thank you, Prezzybox.
Posted 7 years ago
Karl McGrath
Verified Buyer
“Placed an order before Christmas for gifts for my family to be delivered directly to them as I live about 500 miles away, I received an email to say the order was confirmed and would be there before Christmas, as it got closer there was no sign of it, I logged in to the tracker and it said the order had been completed so I hoped it would just be close to delivery, by Christmas Eve there was nothing and had to send money to family instead, I got an email on 28 December to say the order still hadn't been dispatched as 1 item was out of stock, despite receiving confirmation everything was fine, and asking if I still wanted to continue the order, I didn't. Very disappointed, will not use this site again.”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're sorry to hear that you have had a bad experience with us. Please accept our apologies, this is not the level of service we want for our customers. We went through a warehouse and delivery fulfilment change last year which has caused problems for a number of our customer orders over the Christmas period. We're very sorry to have let you down and we've been working to rectify these issues as quickly as possible. The last thing we want is to disappoint our customers. I can see that you have been fully refunded for your order. Again, we sincerely apologise that your order was not delivered to you. Thank you, Prezzybox.
Posted 7 years ago
Emily Morrison
Verified Buyer
“Poor quality of gift, very expensive for what it was”
Helpful Report
Posted 7 years ago
Hello, Thank you for your feedback for this product. We’re very sorry to hear that you weren't 100% happy with your item on this occasion. If you’d contact us regarding your order, please let our team know contacting us through our website here: http://www.prezzybox.com/Thread/NewThread and one of our team will be able to help you. Thank you, Prezzybox.
Posted 7 years ago
Joan Munns
Verified Buyer
“Too long delivery time ... cancelled order and awaiting full refund”
Helpful Report
Posted 7 years ago
Hi, thank you for your feedback. We're very sorry to hear that you had to cancel due to the delivery time being too long. If you have still not received your refund please let us know either over the phone: 01827 839041 or online: http://www.prezzybox.com/Thread/NewThread Thank you, Prezzybox.
Posted 7 years ago
Mihaela Chiriac
Verified Reviewer
“Actually is zero star!!!! I didn’t receive my order!!!! Very disappointed”
Helpful Report
Posted 7 years ago
Mihaela Chiriac
Verified Reviewer
“Actually is zero star!!!! I didn’t receive my order!!!! Very disappointed”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Expected delivery was for 13-16th December. Still had yet to arrive....”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Have not received it yet, and it is Christmas Eve! It was suppose to have come between 18th -22nd December! No sign of it!!”
Helpful Report
Posted 7 years ago
Gillian Wells
Verified Reviewer
“Haven't received it yet!”
Helpful Report
Posted 7 years ago
Sian Jones
Verified Reviewer
“Have not received it”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“I wouldn’t even rate this body massager as I still haven’t actually received it”
Helpful Report
Posted 7 years ago
Craig Burns
Verified Reviewer
“Impossible to give a review as I still haven’t received it, even though I ordered it on the 14th December. Quite awkward at Christmas when I couldn’t give my fiancé his xmas gift. Shannon Burns.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“I ordered these on the 12th dec for a Christmas present and 2 weeks later they still haven’t showed so not happy.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Never recieved it and it was a xmas gift , gave a 1 caus they did refund very quickly”
Helpful Report
Posted 7 years ago
Sabrina Johnson
Verified Reviewer
“I still haven’t recieved my item despite being ordered for Christmas delivery so It’s pointless reviewing at all”
Helpful Report
Posted 7 years ago
Prezzybox is rated 4.5 based on 58,290 reviews
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