Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.49

4.5 Rating 58,294 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,294 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 21st September 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

153

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so pleased with the overall service from Prezzybox. The website is easy to navigate with lots of products at value for money and unusual gifts.”

Helpful Report

Posted 3 years ago

Hi Lin! Thanks for the good feedback! We're excited to hear you love it! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“I like personalised items. And you offer a good range of variety and your website was easy to use.”

Helpful Report

Posted 3 years ago

Hi Lorraine! Thanks for the great feedback! We're extremely happy that you like it! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Ordered an item and it didn't turn up so had to email customer service to be then told the item I ordered was out of stock. I checked online and it stated they had my order in stock but customer service then said there was a error on their website. My order was then cancelled which is very frustrating when it was for a birthday gift this coming week. Very unhappy 🙁”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 3 years ago

“Very good website. Easy to navigate and a pleasure to work with”

Helpful Report

Posted 3 years ago

Hi Kavan! Thanks for the good feedback! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Order not received within date specified - not a good introduction for ordering from your company again”

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Posted 3 years ago

“Very good service and lovely package packing”

Helpful Report

Posted 3 years ago

Hello Leighann, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Competitive prices, fast dispatch”

Helpful Report

Posted 3 years ago

Hi Gemma! Thanks for the great feedback/ review! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“I ordered multiple items one was delivered it took me pointing out three items missing before I was informed they are out of stock so now offering a refund bad business practice disappointment now wondering how long my refund will take I would not of paid postage on one item only paid as ordering lots so caught out on that too, if out of stock update system it is not hard in the age of computers, false promises disappointed customers”

Helpful Report

Posted 3 years ago

Hi Joanne, Thanks for your feedback! We are truly sorry for the situation caused. This paid postage has covered 3 items that you have already received and 1 item that is on its way. We`ve already requested the refund for two items that are out of stock. Please allow it some time to clear from the point of processing and return to the card you used. Best wishes, PrezzyBox Team

Posted 3 years ago

“WOW the item so even better than i imaged, birthday boy LOVED them as did all.. now have get them all some for Bday or xmas, GREAT service GREAT. product.. Thanks x”

Helpful Report

Posted 3 years ago

Hi Sinem, Thanks for the great feedback! So happy to hear that you liked both the product and service! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Goods ordered paid first class postage which meant should have received in 2days. 5 days later still not received. Some service from you my first and last!!”

Helpful Report

Posted 3 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! We have now contacted you for further information. Best wishes, PrezzyBox team!

Posted 3 years ago

“Fantastic service order came early Hamper looks amazing not opened yet as it’s a prezzie for my wife but I’m sure she will love it Thank you all for a wonderful service x😃”

Helpful Report

Posted 3 years ago

Hello, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Fantastic”

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Posted 3 years ago

Hi, Thanks for leaving us a review! We're excited to hear you love it! Best wishes, PrezzyBox Team

Posted 3 years ago

“Really well it was super fast delivery and the product is amazing thankyou”

Helpful Report

Posted 3 years ago

Hi! Thanks for the great feedback! We really appreciate it and always try to do our best for our clients! Feel free to get back to us anytime. Best wishes, PrezzyBox team!

Posted 3 years ago

“Love it! Perfect present for my boyfriend who is a Star Wars lover! So cuteeee! However the box was a bent on one of the sides. I don’t know if it was handled with care. I don’t know if this is the companies doing or the delivery driver. However the glass was not broken or damaged. It comes in a box with safe packaging around it in another box.”

Helpful Report

Posted 3 years ago

Hi! Thanks for the good review! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Excellent arrived on time and exactly as soon on website. Would recommend Prezzybox. However box stated fragile this way up but courier delivered box on its side couriers need trained better.”

Helpful Report

Posted 3 years ago

Hello! Thanks for leaving a great review! We do appreciate it and are happy that you are satisfied with our products. We are sincerely sorry for the inconvenience with delivery! Best wishes, PrezzyBox team!

Posted 3 years ago

“beautiful gifts at beautiful prices b”

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Posted 3 years ago

Hi Alex! Thanks for the good feedback! We really appreciate it and always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Speedy delivery good value.”

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Posted 3 years ago

Hello Amanda, Thanks for leaving us a great review! Best wishes, PrezzyBox Team

Posted 3 years ago

“Great products, delivered on time and packaged well and with a discount code! What more can you ask for?”

Helpful Report

Posted 3 years ago

Hello Claire! Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Best wishes, PrezzyBox team!

Posted 3 years ago

“Good selection of gifts, easy to pick a suitable present quickly”

Helpful Report

Posted 3 years ago

Hi Harley! Thanks for leaving a great review! We do appreciate it and are happy that you are satisfied with our products. We always try to do our best for our clients! Best wishes, PrezzyBox team!

Posted 3 years ago

“Item was delivered quickly. Very pleased”

Helpful Report

Posted 3 years ago

Hello Carl, Thanks for leaving us a great review! We're happy to hear that you're pleased. Best wishes, PrezzyBox Team

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,294 reviews