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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nicola Shipston
Verified Buyer
“Candle nice but book delivered separately (so they didn't realise who it was from) and interactiveelememnt didn't work.”
Helpful Report
Posted 5 years ago
Emma Moore
Verified Buyer
“Lots of choice, easy to navigate, ordered and despatched straight away, even with covid going on, would recommend”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Sorry, didn't arrive by specified date, so can't review. Believe it was despatched shortly after order placed, so problem with carriers?”
Helpful Report
Posted 5 years ago
Sandra Mayfield
Verified Buyer
“I am unable to rate the product as it has not arrived yet.”
Helpful Report
Posted 5 years ago
Poppy Bird
Verified Buyer
“nice products but was notified that they were out of stock of my order two days before it was meant to be delivered to my friend.”
Helpful Report
Posted 5 years ago
Matt Sims
Verified Buyer
“Nice and easy website to navigate around and prices are good. The only disadvantage of this was that when I placed an order, I was told that I would receive confirmation as to when the items would be dispatched. Looking through my emails, I cannot see any emails from Prezzybox so am unsure as to whether the items have been dispatched/delivered.”
Helpful Report
Posted 5 years ago
Imogen Walden-Harris
Verified Buyer
“Easy to use website. Still waiting for shipping confirmation after 2 days of purchase, however that is understandable during these times.”
Helpful Report
Posted 5 years ago
Abby Layburn
Verified Buyer
“I went to order some items on Thursday and it said that Saturday was available for them if I ordered before 4:30 Friday. I left it and placed the order at midday Friday and the delivery option wasn’t there so it won’t come til Wednesday. I was confused as it said on the website you do Saturday delivery and didn’t say I had to order it in the Thursday for this.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Placed my order but the website did not say if batteries were included or not.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Quick delivery but a little overpriced”
Helpful Report
Posted 5 years ago
Victoria Lowe
Verified Buyer
“I specifically ordered from you as you had the earliest delivery slot available, unfortunately I received an email from you apologising that this would not be the case, delivery wouldn't be the Saturday before Easter it would wed/thu hopefully. Whilst I appreciate the £5 I was given, I appreciate also that with the worlds circumstances at the moment, it perhaps could not be helped. It did upset me that my mother wouldn't receive her beautiful Easter present on time, but never mind- she will still get it and she will still love it. Some really lovely gifts on the site though, I will definitely still return.”
Helpful Report
Posted 5 years ago
Susan Lowe
Verified Buyer
“Parcel arrived ... as per emails , however one if the items is broken. Box too big. Too much room for item to move around. I have emailed, awaiting a response”
Helpful Report
Posted 5 years ago
Colin HARRISON
Verified Buyer
“Lovely bit small and hard to put together”
Helpful Report
Posted 5 years ago
Alice McNeill
Verified Buyer
“Website was easy to use, but I didn’t see any section to write a gift note which I thought would come up at the end but it didn’t. So the person won’t know who the present is from when they receive it”
Helpful Report
Posted 5 years ago
Andrea Booker
Verified Buyer
“Contents of box great just a shame it arrived so battered especially as it was a gift”
Helpful Report
Posted 5 years ago
Aimee Mckay
Verified Buyer
“I was hoping for my gift to get here the next day, after all I paid £9.99 extra for next day delivery. 3 days on and still waiting.”
Helpful Report
Posted 5 years ago
Roosa Kari
Verified Buyer
“The checkout kept kicking me out so made it hard to pay. But happy with the experience other than that”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Still waiting on second order”
Helpful Report
Posted 5 years ago
Aly Davies
Verified Buyer
“I ordered an item on Tuesday this week but it was only dispatched yesterday. Wish I’d have known it would take so long to dispatch as kids are disappointed it’s not here on the delivery date it said.”
Helpful Report
Posted 5 years ago
Claire Stevenson
Verified Buyer
“Paid for next day delivery on the 6th. It didn't arrive till the 8th and was left in a shed with no note to explain, so gift didn't arrive in my friends hands until today, the 9th, when I had to ask if she had received her surprise.”
Helpful Report
Posted 5 years ago
Hello Claire, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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