Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Box was delivered to my parents home and was very badly damaged. It was a mothers day gift so I am concerned that the contents are damaged. I am aware this may be a problem with the coureir but if that is the servicer toy have chosen to partner with then I still feel like I should flag it to yourselves. Once my mother opens the box on Mothers Day I will hopefully receive an update on the state of the good and will update yourselves if necessary.”

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Posted 5 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 5 years ago

“Ordered a personalised confectionery item, for Valentine's Day. Upon confirmation of order, was told by email, that I would have a 'confirmation of dispatch' email. This did not happen. I also contacted the customer support team, who said they do not send dispatch emails and that my item was on its way and would be with me in time. By this stage, it was too late (Day before Valentine's) I ended up having to make an alternative purchase, as I was not guaranteed that the item would arrive in time. Fortunately, the personalised item DID arrive, on 13 Feb, which I was very pleased with. It's a shame that the communication was not better leading up to delivery, which led to inconvenience and unnecessary emails etc. I emailed them to confirm receipt of delivery, along with opportunity to recognise the inconvenience caused. Still waiting for a reply, hence my 'Acceptable' rating.”

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Posted 5 years ago

Hello Mark, Thank you for your review, we appreciate the feedback given regarding dispatch emails, Thank you, Prezzybox

Posted 5 years ago

“Yeah, I got dumped a few days later so...”

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Posted 5 years ago

Hello Thank you for taking the time to review your order, we are really sorry to hear the sad news, If we can help you with the item then please do get in touch, Many Thanks, Prezzybox

Posted 5 years ago

“To be honest I'm a little disappointed that I have had to wait as long as i have for my order, I just hope my order is worth the wait!”

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Posted 5 years ago

Hello Joanne, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Ordered a personalised confectionery item, for Valentine's Day. Upon confirmation of order, was told by email, that I would have a 'confirmation of dispatch' email. This did not happen. I also contacted the customer support team, who said they do not send dispatch emails and that my item was on its way and would be with me in time. By this stage, it was too late (Day before Valentine's) I ended up having to make an alternative purchase, as I was not guaranteed that the item would arrive in time. Fortunately, the personalised item DID arrive, on 13 Feb, which I was very pleased with. It's a shame that the communication was not better leading up to delivery, which led to inconvenience and unnecessary emails etc. I emailed them to confirm receipt of delivery, along with opportunity to recognise the inconvenience caused. Still waiting for a reply, hence my 'Acceptable' rating.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 5 years ago

“This was a 90th birthday gift for my aunt. The gift arrived without any card or indication of who sent it. This caused my aunt distress as she did not know who sent it or who to thank for it. As you can imagine this was not the outcome I expected when ordering the gift. On complaining the response was not helpful and it appeared the only thing they wanted to do was ‘ close’ the complaint.”

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Posted 5 years ago

“Disappointed in eggy board. Wanted the steggasaurus and thought this was on all boards. Ended up with broken egg with CHICK COMING OUT. Great for a dippy egg board I don't think. My granddaughter will have nightmares.”

Helpful Report

Posted 5 years ago

Hello Christine, Thank you for your review, we are sorry to hear you are unhappy with your order, we have had a look into this for you the item you purchased was a kids egg and toast board which shows a chick and you did not select the correct item at the time of purchase, please call the team on 01827 839041 if you would like to discuss your purchase in more detail, Many Thanks, Prezzybox

Posted 5 years ago

“Hi I got the valentine smash heart was very nice but it was already broke when I received it the box was intack so must of been broken when it was put in the box sorry for bad feed back .I also got crazy cat lady mug my sister loved it thank you x”

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Posted 5 years ago

Hello Maureen, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox

Posted 5 years ago

“Gift bought for valentine's.. no guarantee it will be here in time although purchased with ample time frame. Also no preview of personalised gift slightly disappointed me as unsure what the end product will be like! The gift itself is unusual and seems nice hopefully wont be disappointed on receipt of purchase.”

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Posted 5 years ago

Hello Louise, Thank you for your review, we can see your order was dispatched on the 10th February so is on its way to you! We hope you are happy with the gift. Thanks again, Prezzybox

Posted 5 years ago

“..............”

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Posted 5 years ago

Thanks for the great 5* review! We hope to see you again soon.

Posted 5 years ago

“Some of the chocolate is cracked 😢”

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Posted 5 years ago

Hello Louise, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“The gift was ordered easily but when I chose to pay via Paypal there was no option to provide a message for the recipient. She received the box on time but didn't know who it was from until id messaged her on her birthday to tell her .”

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Posted 5 years ago

Hello Helen, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“I would say shopping was a smooth sail but getting my Malaysian address on to the online order form was a little cumbersome. Im sure you cater for the local more than overseas purchases. However, with the internet this days, our world is getting smaller, and hence we make more and more friends around the world easily. Otherwise everything else was just perfect. One suggestion though. It would be nice if you could include a FREE picture and/or video of the recipient receiving his/her gift and sent to sender. Ofcourse with the request of sender and permission of recipient. Hope my comments may be of value. Thank you. Cheers. 'Sophia Fernandes”

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Posted 5 years ago

Hello Sophia, Thank you very much for taking the time to review Prezzybox, We appreciate the feed back on the address issue you experienced at the time of purchase, we will look into this, We hope to see you again soon, Prezzybox

Posted 5 years ago

“Delivery was quite slow”

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Posted 5 years ago

Hello Sadie, Thank you for your review, we have had a look into your delivery and can see the items were shipped on time, however if you have experienced an issue with your delivery please do get in touch so we are able to help you further, Many Thanks, Prezzybox

Posted 5 years ago

“There was no option to add a card or to choose delivery date which was disappointing”

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Posted 5 years ago

Hello Sam, Thank you for your recent review, We appreciate all your feedback on our delivery times. Many Thanks, Prezzybox

Posted 5 years ago

“The pic is a bit darker than I thought but other then that everything is fine”

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Posted 5 years ago

Hello Kaixin, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Needed a 60th birthday gift within 2 days. Found prezzybox and ordered a personalised glass late on Wednesday for next day delivery.. It was despatched on Thursday and arrived on Friday in time for the party on Saturday. Pretty good for a personalised item. A good price too. Very pleased.”

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Posted 5 years ago

Hi Georgette, Thank you so much for taking the time to write a review! We're so happy to hear you found some great gifts and they arrived quickly for you. Thanks again, Prezzybox.

Posted 5 years ago

“I haven’t got my order yet but I like the display of the website its also decently priced”

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Posted 5 years ago

Hello Darcy, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“I was sending a gift that I wanted to arrive next day and this was a site that came up as having that facility. When ordering I was paying by PayPal and was surprised when it didn't take me back to the site to put in "to" and "from" details and possibly option to add a message to the recipient but instead just finalised and gave me an order number. Thankfully I had put the delivery details into PayPal otherwise it would have ended up at my door! Think the item itself was ok but I was disappointed in not being able to add a message on what is a gifting site! I had to message my friend the next day to let her know who it was from and she confirmed that there was nothing at all on it to suggest it was from me. Good if you want to send anonymous gifts I suppose!”

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Posted 5 years ago

Hello Gillian, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Paid for next day delivery but never come next day”

Helpful Report

Posted 5 years ago

Hello Terence, Thank you very much for your recent review, We appreciate your feedback on your next day delivery, please note orders placed on a Friday will default to a Monday delivery unless Saturday delivery is selected, we apologise for any inconvenience caused on this occasion, If you would like to discuss this further then please do get in touch at csteam@prezzybox.com Thanks again, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews