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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
John Mellor
Verified Buyer
“No email sent to track parcel, delivery date Wednesday to Friday parcel came Saturday. Know you are busy with Christmas but will use prezzybox again. Cheers john”
Helpful Report
Posted 5 years ago
Danielle Desforges
Verified Buyer
“The items are good and there is a wide variety but when I needed a personalisation change. I heard nothing from the company”
Helpful Report
Posted 5 years ago
Sarah Price
Verified Buyer
“I was really pleased to discover Prezzybox and found lots of great gift ideas. Unfortunately, when my e-voucher arrived, it turned out to be Buyagift.com which I had purposefully avoided. Will stick to Truly Experiences next time.”
Helpful Report
Posted 5 years ago
Stephen Coupe
Verified Buyer
“It's ok..........”
Helpful Report
Posted 5 years ago
George Economou
Verified Buyer
“We have not yet received an email about the socks we ordered and it said it would be here by today”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I guess things are going to be slow at Christmas but it's hard to write a review when I haven't received anything yet...”
Helpful Report
Posted 5 years ago
Andrew Login
Verified Buyer
“Not much information on when my delivery will be delivered.”
Helpful Report
Posted 5 years ago
Beaux Sherman
Verified Buyer
“I was told my parcel would arrive on the 17th and it still hasn’t arrived on the 20th”
Helpful Report
Posted 5 years ago
Debra Abbott
Verified Buyer
“Great range of products although I’ve not received my order yet”
Helpful Report
Posted 5 years ago
Janet Bowyer
Verified Buyer
“Product as discribed very pleased Thank you”
Helpful Report
Posted 5 years ago
Darren Tripp
Verified Buyer
“It was ok”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It was decent. Ok.”
Helpful Report
Posted 5 years ago
Matthew Beecham
Verified Buyer
“Great idea for Personalised Gifts. Just a shame I paid £4 for P&P and it's failed to arrive as of yet.”
Helpful Report
Posted 5 years ago
Jonathan Raddings
Verified Buyer
“The website is pretty cool, I haven’t received my items as of yet so hopefully it will be excellent when they arrive”
Helpful Report
Posted 5 years ago
Andrew Chaplin
Verified Buyer
“I am truly sorry that I am only able to rate Prezzybox as 'Acceptable', entirely because of the carrier that Prezzybox used to deliver my order, i.e. Hermes. Hermes is in my experience a poor and unreliable carrier, and again they didn't disappoint. Hermes failed to deliver my order, and it was only because of good customer service at Prezzybox that a replacement item was sent out, this time successfully delivered by a reliable carrier, dpd. I'm afraid that I will only use Prezzybox again if I am assured that Hermes will not be used!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Where is my mush cush 🧐😭”
Helpful Report
Posted 5 years ago
Lydia Wilkins
Verified Buyer
“Easy to use, but I would have liked it if the product I was after originally was stocked!”
Helpful Report
Posted 5 years ago
Sandra Keywood
Verified Buyer
“Unfortunately I had to call to see where my parcel was, apparently it had been damaged but I had not been informed. Then resent with one item now out if stock, but all came next day.”
Helpful Report
Posted 5 years ago
Joleine Dillon
Verified Buyer
“Unhappy about my delivery being delayed, however its understandable as its Christmas and I appreciate the updates without me having to chase up”
Helpful Report
Posted 5 years ago
Hi Joleine, Thank you so much for taking the time to leave a review, your feedback means the world to us. This year we've received unprecedented demand for a lot our products which means we're slightly behind on some orders. Thank you so much for your patience and understanding, we know they'll be worth the wait! Merry Christmas to you and yours.
Posted 5 years ago
Will Lynch
Verified Buyer
“Good website easy payment”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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