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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sarah Wood
Verified Buyer
“So far have only received half my order”
Helpful Report
Posted 5 years ago
Hello Sarah, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Anonymous
Verified Buyer
“Delivery arranged just in time for Christmas but was expecting delivery a bit earlier.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your recent review, we are sorry to see you are not 100% happy with the delivery, we have checked this for you and can see you placed an order for next day delivery after our cut off time, the order was dispatched the following day as shown on our delivery terms and conditions, we hope this helps you but if you need to discuss this in more detail then please do contact the team on 01827 839041. Many Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Still awaiting my order.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,
Posted 5 years ago
Kemi Olafare
Verified Buyer
“The website is easy to use but the information over delivery times was incredibly misleading and unhelpful.”
Helpful Report
Posted 5 years ago
Hello Kemi, Thank you for your review! We’re really sorry to hear you have experienced a delay on receiving your item, We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately you ordered a personalised item after our Christmas cut-off date and this delayed your item, we are very sorry about that, If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“The options are good but the communication about my order was absolutely terrible ! It was all sorted in the end. After me having to chase for w very long time”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to review Prezzybox, we are sorry to see you are unhappy with the service we provided, we can see we were in contact on a number of occasions to help you with your order, however if you would like to discuss this with the team then we will be happy to speak with you in more detail, our contact details are 01827 839041, csteam@prezzybox.com Many Thanks Prezzybox
Posted 5 years ago
Jasmine Wyatt
Verified Buyer
“Amazing gifts and options, however, was definitely not next day delivery, which is a shame as would have used it frequently if it were”
Helpful Report
Posted 5 years ago
Hello Jasmine, Thank you for taking the time to review Prezzybox, we can see you ordered your items on a standard delivery, however there are next day delivery options available on a wide range of items, Please do contact the team regarding future purchases on 01827 839041 or csteam@prezzybox.com so we are able to help you select the best delivery option for you. Many Thanks, Prezzybox
Posted 5 years ago
Nick Shivers
Verified Buyer
“Hi, loved the product and how quickly it was delivered. Real shame though that when it arrived it had been squashed in transit and the packaging ruined. Not great as giving as a gift.”
Helpful Report
Posted 5 years ago
Damian Moore
Verified Buyer
“Thought my both gifts would be in time for xmas but only one but will still recommend.”
Helpful Report
Posted 5 years ago
Andrew Brogan
Verified Buyer
“With the risk of not getting selected for your £50 draw, I would like to put forward an honest review of my experience. Firstly, I was impressed by your website and the range of products to select from, items were easy to choose and add to my basket, to process my personal details was also straightforward and there was no issue. My disappointment was that I paid for an express delivery, this parcel never arrived when it was expected to (21/12/2019). I tried calling Prezzybox only to get an automated message stating that your mailbox was full, this frustrated me as the recipient had waited most of the day for the package to arrive? I was able to contact your offices this morning and spoke to a polite Gentleman named 'Richard' he was very informative and explained that due to the time of year and the fact that the delivery address was in Northern Ireland the express option was a little optimistic; I am a reasonable person and understand this. My disappointment is that this wasn't mentioned when I placed my order, if there was then it would have prepared me of my expectation. The parcel, has still not arrived, I am hoping it will by tomorrow at the latest as it is a gift for Christmas. Regards, Mr. A. R. Brogan”
Helpful Report
Posted 5 years ago
Mhairi Chirnside
Verified Buyer
“My parcel was due sat the 21st of Dec and it's now the day after and I still haven't received it. Don't say the estimate if delivery isn't accurate please.”
Helpful Report
Posted 5 years ago
Bill Harley
Verified Buyer
“It should have arrived today. I think it will tomorrow... but you've asked me the question before its delivered so in fairness I can't answer....”
Helpful Report
Posted 5 years ago
Paul Milner
Verified Buyer
“I paid for next day delivery but it appeared to be sent on a two day delivery service”
Helpful Report
Posted 5 years ago
Linda Kennedy
Verified Buyer
“Item as described. Unfortunately I paid for next day delivery within the time slot stated on web site, but item did not arrive until pm on the following day. A day late..”
Helpful Report
Posted 5 years ago
Lisa Penrose
Verified Buyer
“I’m sure the chocolate topitoffs are lovely, but I haven’t received them yet! I’ll let you know how they are when they arrive. Lantern is perfect :)”
Helpful Report
Posted 5 years ago
Phillip Prescott
Verified Buyer
“Thanks a lot I love it”
Helpful Report
Posted 5 years ago
Linda Lakey
Verified Buyer
“Product isn’t very good”
Helpful Report
Posted 5 years ago
Joe Turner-Bennett
Verified Buyer
“package was delivered on time, slightly damaged”
Helpful Report
Posted 5 years ago
Martyn Hull
Verified Buyer
“Unfortunately did not receive so I am unable to leave a review. It is not right to leave a poor review due to postage issues. I am sure they are very good”
Helpful Report
Posted 5 years ago
Kate Kerr
Verified Buyer
“Great products although disappointed as I paid for next day delivery and it took 3 days to arrive.”
Helpful Report
Posted 5 years ago
Huw Samuel
Verified Buyer
“Item fine but arrived 2 days later than delivery date”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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