Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,275 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 10th April 2025

Francis

Prezzybox 1 star review on 11th March 2025

Wilson

Prezzybox 5 star review on 22nd March 2024

Anonymous

146

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to amend order as hadn’t realised I couldn’t order two items and send them to different addresses. This needs to be clearer if you’re paying by PayPal especially. However, the staff promptly cancelled one order and sorted it for me”

Helpful Report

Posted 5 years ago

Hi Elaine, Thank you for taking the time to write such a review, We are happy to see you found our team helpful, We look forward to seeing you again soon, Thanks again, Prezzybox

Posted 5 years ago

“Smooth & easy to order”

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Posted 5 years ago

It's great to hear that you had a good shopping experience with us. We hope you'll choose to shop with Prezzybox in the future. Thanks again, Prezzybox.

Posted 5 years ago

“Very good, nice site, but it's been 4 days since order and still don't have a dispatch confirmaton :(”

Helpful Report

Posted 5 years ago

Hello Harry, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase, dispatched on the 7th April. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“Not arrived yet”

Helpful Report

Posted 5 years ago

Hello Katie, Thanks for your feedback! We can see your order was delivered on time on the 3rd April, Please do get back in touch if you need any further information, csteam@prezzybox.com All the best, Prezzybox.

Posted 5 years ago

“Ordering was easy . However it went downhill after that . Hermes said they had a problem delivering . The address was correct and my sister waited in to be sure not to miss them . No-one else has a problem delivering to that address . Because of this when / if she gets the present it will have missed her birthday ! Very disappointed with courier . However the lady at prezzybox was extremely helpful and I have faith that she will sort it out . You should be proud of your staff .”

Helpful Report

Posted 5 years ago

Hi Georgina, We're so glad that we were able to sort the issue with your order and that you were happy with how we dealt with it. We hope to see you back shopping with us very soon. Thanks again, Prezzybox

Posted 5 years ago

“The product was good quality, but the website claimed the socks were a letter box gift, and the post man was unable to fit it through the letter box, luckily he has a nice neighbour who held on to it for him. Other than that; happy with product”

Helpful Report

Posted 5 years ago

Hello Abbie, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Could not find any delivery options. Was expecting a gift wrap option or at least some information on delivery”

Helpful Report

Posted 5 years ago

Hello Lucy, Thank you for your recent review, We appreciate all your feedback. We can see dispatch and confirmation emails were sent to the email address provided at the time of purchase, if you need any further help then please do get back in touch. Many Thanks, Prezzybox

Posted 5 years ago

“Decent delivery time”

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Posted 5 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Delivery held up.Tracking showed that on Saturday it would start moving within 24 hours. No update & not sure of delivery date now It was a pressie to cheer up my son. I do however understand that delays occurring due to Covit19”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

Hello Nicola, Thank you for your review, We can see that your order has now been delivered after the time of this email. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us. Thanks again, Prezzybox

Posted 5 years ago

“Customer service isn’t the best. I requested to change my address and they changed it but put the wrong number”

Helpful Report

Posted 5 years ago

Hello Callum, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox

Posted 5 years ago

Hello Callum, Thank you for taking the time to review your order, we are sorry you had an issue with your address change, we can see the team did make sure the house number was corrected before delivery for you and the parcel showing as delivered on the 31st March, If there is anything else we can help you with please do get back in touch, we are available at csteam@prezzybox.com Thanks again, Prezzybox

Posted 5 years ago

“Don’t know I never saw them as they were not for me.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“Nice things but took a while to dispatch”

Helpful Report

Posted 5 years ago

Hello Victoria, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“The gift ideas are lovely, and they were quick to respond to a change in my order which was good.”

Helpful Report

Posted 5 years ago

We are happy to see you found our team helpful, We look forward to seeing you again soon, Thanks again, Prezzybox

Posted 5 years ago

“Website easy to use, but haven’t received my order or even a dispatch email yet 😔”

Helpful Report

Posted 5 years ago

Hello Amy Thank you for your review, We have had a look into this for you, Your order was dispatched on the 19th March via Royal Mail. An email was sent, please do get back in touch if you are not receiving Prezzybox emails so we can check the details we have for you are correct. We hope this helps you, Thank you, Prezzybox

Posted 5 years ago

“Quick and easy”

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Posted 5 years ago

Hello Michael, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Looked ok. Not great. Crack in the dough.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Pleased with the purchases but I was disappointed I couldn’t change the delivery address. The lady has been helpful with my query but it seems the partner are very quick with dispatching so I missed out with the change. Let’s hope when the cookies arrive they are in 1 piece ! Thanks.”

Helpful Report

Posted 5 years ago

Hi! Thank you for taking the time to write your review, we are sorry you experienced an issue with your order, We are happy to see you found our team helpful, We look forward to seeing you again soon, Thanks again, Prezzybox

Posted 5 years ago

“Very quick response to my email which was great. I did however pay for next day delivery but it didn’t come the next day so was too late for when I needed the gifts!”

Helpful Report

Posted 5 years ago

“Jar was good but post box box was not very acceptable”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 5 years ago

“it’s very good and it has almost everything ur looking for”

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Posted 5 years ago

Hello Mickey, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

Prezzybox is rated 4.5 based on 58,275 reviews