Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has not arrived!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. 0B0072772000017473994 https://www.royalmail.com/track-your-item If you have any questions then please do not hesitate to contact us.

Posted 3 years ago

“Said it would come before Christmas still isn’t here”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“I’m not happy at all the flowers where left across the road from the address outside a block of flats that’s getting renovated, luckily one of the neighbours fetched them in to my wife hours later the box was ruined . From the email you sent me when I ordered you said you would send an email when the flowers where dispatched so I could track them I never received that email? I can’t work out why somebody would just leave a bunch of roses outside a block of flats surely you should have tried to get in touch with me ??? Don’t worry this want happen again and I will be letting people know about the rubbish service, merry Christmas 👎”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid for next day delivery and still haven’t got my order”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“Yes found the right gift but extremely slow in getting it delivered by the day you want it”

Helpful Report

Posted 3 years ago

“EXTREMELY POOR! I actually received a empty cassette case and a piece of paper to download the songs from another app. The total cost was £16.99 with delivery. WOULD NOT ADVISE ANYONE TO USE THIS SERVICE!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“My order was cancelled citing Brexit as the reason!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had been cancelled. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Payed extra for Saturday delivery. It’s Monday and still no sign of my order!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We can see that your order was delivered this morning but we have refunded your delivery charge for the inconvenience caused. Many Thanks. Prezzybox.

Posted 3 years ago

“Ive still not received confirmation of gift? Julie Kenny 07792150202”

Helpful Report

Posted 3 years ago

Hello Julie Thank you for your feedback. We have resent your confirmation email now and asked our supplier to resend your evoucher for you. Many Thanks. Prezzybox.

Posted 3 years ago

“I haven’t received it yet and no tracking on delivery. It’s a secret Santa gift which is personalised so I will have to buy something else and the item will be a worthless waste of £33 to me.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We have contacted our supplier now to find out some tracking information and will be in touch directly. Many Thanks. Prezzybox.

Posted 3 years ago

“Ordered my secret santa gift for next day delivery. Supposed to be here Thursday to take to work Friday. It's Saturday now and there's still no sign of it arriving anytime soon. Really spoiled the event. Not so 'secret' now.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this. We can see that your delivery charge has been refunded but the item still hasn't arrived, Can you please let us know if you would like a refund or a replacement now? Many Thanks. Prezzybox.

Posted 3 years ago

“Still not received the goods ordered, poor show all Brit a small little gift”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have contacted Hermes directly for you to get your parcel on the move again. Any problems, please contact us at csteam@prezzybox.com Many Thanks. Prezzybox.

Posted 3 years ago

“Not great. No delivery to Northern Ireland. So all in all very poor!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“I couldn’t tell you about the product as they have chosen to use Hermes as a courier and I am yet to receive my parcel or any communication from either after hermes going to the wrong address regardless of information provided. Neither prezzybox nor hermes has replied to any of my communication so there are going to be people without gifts on the first Christmas my family has had together in 3 years”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have issued a replacement order for you now on an express service. Many Thanks. Prezzybox.

Posted 3 years ago

“Disappointed. No delivery to N Ireland, despite the fact we are part of the UK.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery, didn't turn up - no one can tell me where my parcel is and I've now run out of time for christmas.”

Helpful Report

Posted 3 years ago

Hello Chris Thank you for your feedback. We can see that you have been in contact with us directly and we have refunded your delivery charge. Many Thanks. Prezzybox.

Posted 3 years ago

“Items have still not arrived past the postage dates”

Helpful Report

Posted 3 years ago

Hello Samantha Thank you for your feedback. We can see that you have been in contact and we have issued a replacement order for you now. Many Thanks. Prezzybox.

Posted 3 years ago

“Unfortunately I Won’t order again from Prezzybox. Ordered 2 of a product and only received one therefore phone call to pressie box. Also ordered another product still hasn’t arrived one week later again yet another phone call to Prezzybox. Let’s see if I receive my products. The ladies on customer service desk were very helpful.”

Helpful Report

Posted 3 years ago

Hello Matthew. Thank you for your feedback. This other missing item will be with you shortly. Apologies for the problems you've had with your order, Many Thanks Prezzybox.

Posted 3 years ago

“Very poor. Only received information after the order was completed and paid for that they couldn't deliver to N.Ireland. unprofessional.”

Helpful Report

Posted 3 years ago

“My order was cancelled because they do not deliver to Northern Ireland”

Helpful Report

Posted 3 years ago

Hello Debi Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

Prezzybox is rated 4.5 based on 58,288 reviews