Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I haven’t received it yet and no tracking on delivery. It’s a secret Santa gift which is personalised so I will have to buy something else and the item will be a worthless waste of £33 to me.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We have contacted our supplier now to find out some tracking information and will be in touch directly. Many Thanks. Prezzybox.

Posted 3 years ago

“Ordered my secret santa gift for next day delivery. Supposed to be here Thursday to take to work Friday. It's Saturday now and there's still no sign of it arriving anytime soon. Really spoiled the event. Not so 'secret' now.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this. We can see that your delivery charge has been refunded but the item still hasn't arrived, Can you please let us know if you would like a refund or a replacement now? Many Thanks. Prezzybox.

Posted 3 years ago

“Still not received the goods ordered, poor show all Brit a small little gift”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have contacted Hermes directly for you to get your parcel on the move again. Any problems, please contact us at csteam@prezzybox.com Many Thanks. Prezzybox.

Posted 3 years ago

“Not great. No delivery to Northern Ireland. So all in all very poor!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“I couldn’t tell you about the product as they have chosen to use Hermes as a courier and I am yet to receive my parcel or any communication from either after hermes going to the wrong address regardless of information provided. Neither prezzybox nor hermes has replied to any of my communication so there are going to be people without gifts on the first Christmas my family has had together in 3 years”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback and sorry to hear this, We have issued a replacement order for you now on an express service. Many Thanks. Prezzybox.

Posted 3 years ago

“Disappointed. No delivery to N Ireland, despite the fact we are part of the UK.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“Paid for next day delivery, didn't turn up - no one can tell me where my parcel is and I've now run out of time for christmas.”

Helpful Report

Posted 3 years ago

Hello Chris Thank you for your feedback. We can see that you have been in contact with us directly and we have refunded your delivery charge. Many Thanks. Prezzybox.

Posted 3 years ago

“Items have still not arrived past the postage dates”

Helpful Report

Posted 3 years ago

Hello Samantha Thank you for your feedback. We can see that you have been in contact and we have issued a replacement order for you now. Many Thanks. Prezzybox.

Posted 3 years ago

“Unfortunately I Won’t order again from Prezzybox. Ordered 2 of a product and only received one therefore phone call to pressie box. Also ordered another product still hasn’t arrived one week later again yet another phone call to Prezzybox. Let’s see if I receive my products. The ladies on customer service desk were very helpful.”

Helpful Report

Posted 3 years ago

Hello Matthew. Thank you for your feedback. This other missing item will be with you shortly. Apologies for the problems you've had with your order, Many Thanks Prezzybox.

Posted 3 years ago

“Very poor. Only received information after the order was completed and paid for that they couldn't deliver to N.Ireland. unprofessional.”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“My order was cancelled because they do not deliver to Northern Ireland”

Helpful Report

Posted 3 years ago

Hello Debi Thank you for your feedback. We are very sorry, there are some admin issues that need resolving in order for our warehouse to dispatch over to Northern Ireland due to due Brexit regulations. This should be sorted soon so apologies for the inconvenience caused, Prezzybox.

Posted 3 years ago

“Wrong words and scratched rubbish”

Helpful Report

Posted 3 years ago

Hello Debbie Sorry to hear this. Can you please send us a photo to csteam@prezzybox.com so we can take a look and get you a replacement if needed. Many Thanks Prezzybox.

Posted 3 years ago

“Couldn’t see the engraving on the bauble marks on the inside of glass for the price plus shipping not good quality.”

Helpful Report

Posted 3 years ago

Hello Tracey Thank you for your feedback. Can you please send us a photo to csteam@prezzybox.com so we can take a look for you? Many Thanks. Prezzybox.

Posted 3 years ago

“I don’t understand how Brexit affects all products except for personalised ones. Just seems like you want customers in Northern Ireland to spend more money. 100% will never try order again!”

Helpful Report

Posted 3 years ago

Hello Laura We are very sorry. It's all just admin that needs resolving. We use various suppliers that have resolved their issue but there are some delays with our warehouse. Apologies again. Prezzybox

Posted 3 years ago

“I am still waiting for my package which is delayed...”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Not delivered. On return to flat. Nothing outside”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Delivery is late and still pending despite paying an extra £6 for express delivery. Maybe you shouldn't rush to ask for a review for goods you've failed to even send,”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“Disappointing! For £14 it’s a complete rip off, the cardboard box the sweets came in was damaged and quite frankly look like a recycled piece of card, no quality to the product, the customised name was okay but nothing special, had really high expectations after seeing the image of it but when it arrived it looked nothing like the pictures, I do not recommend this at all! They are robbing you! As a result I will make my own box and put the sweets in and print my own label out! So effectively I paid 14 quid for a few sweets I could of got for about a fiver lol never again…”

Helpful Report

Posted 3 years ago

Hello, Thank you for your recent purchase with Prezzybox and your Review of the service. We're very sorry to hear that on this occasion there was a problem with your order. If you would like. Please email some images of your item to csteam@prezzybox.com and we will look into this further for you. Apologies once again for any inconvenience caused and if you have any other queries or concerns, please don't hesitate to contact us.

Posted 3 years ago

“Dispatched on the 2nd December, on the 11th December still not received.”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Shambolic and spoiled a Xmas surprise as prezzy’s are meant to do.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your order. We are sorry that you feel let down by your order. Looking at your order, This was dispatched on Thursday and delivered for you on Friday. Please can you drop us an email at csteam@prezzybox.com and let us know how we can help. Thanks, Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews