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Prezzybox Reviews

4.5 Rating 58,278 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,278 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Prezzybox 1 star review on 27th May 2025
Harrylucy977 At Gmail. Com
Prezzybox 1 star review on 25th May 2025
Christabelle
Prezzybox 1 star review on 10th April 2025
Francis
Prezzybox 1 star review on 11th March 2025
Wilson
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
Prezzybox 5 star review on 22nd March 2024
Anonymous
148
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Cool packaging BUT DO NOT BUY AS XMAS PRESENT. BEST BEFORE DATE IS ONLY A MONTH AWAY”
Helpful Report
Posted 3 years ago
Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox
Posted 3 years ago
Gemma Connaughton
Verified Buyer
“Charged twice for the same order, have emailed to discuss and ask for a refund on one of the charges as its onky right but no I e has bothered to acknowledge it! No reply at all. Really bad service.”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 3 years ago
Shiela Willoughby
Verified Buyer
“Still waiting for items to arrive despite paying for P&P”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We can see your estimated dates of delivery are Saturday October 30, 2021 - Wednesday November 3, 2021, these can be found on your order confirmation. Please allow a little extra time for your order to arrive. Many thanks.
Posted 3 years ago
Sadie Taylor
Verified Buyer
“Broken as badly packaged. Poor servic”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 3 years ago
Christopher Little
Verified Buyer
“Unable to deliver to my address”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve, delivery information can be found in the delivery section of our site. Once again, we apologise for nay inconvenience caused. Thanks, Prezzybox.
Posted 3 years ago
Alex McGurk
Verified Buyer
“My order has been delayed and delivery hasn’t arrived. No updates as to when this will be received”
Helpful Report
Posted 3 years ago
Elizabeth Christine Stanley
Verified Buyer
“Absolute rip off. Paid £3.99 for a Halloween bouquet (not my description), was sold as being worth £9.99. It is a cone worth no more than £1.50. This was via the very me rewards. Love sweets, hate being ripped off. Unimpressed and won't order from prezzybox in the future as a result.”
Helpful Report
Posted 3 years ago
Hello Thank you for your feedback. Please give us a call on 01827 839041 and we will get your delivery refunded for you. Many Thanks. Prezzybox.
Posted 3 years ago
Maria Witham
Verified Buyer
“Total joke nothing worth the £3.50 postage”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We're sorry to hear you aren't happy with your order, we appreciate your feedback and have passed this onto the team. We have contacted you directly via email to discuss this further. Thanks, Prezzybox.
Posted 3 years ago
Ellie Mcgillivray
Verified Buyer
“the chains literally 5 feet long and the ring thingy doesn’t even sit nicely it flips to the other side and turns upside”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. Our website description for this item note: Chain measures 18in (48cm). We're sorry you aren't completely satisfied with your order, we do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us. Thanks
Posted 3 years ago
David Connolly
Verified Buyer
“My daughter won a £5 voucher from McDonald’s monopoly to spend on prezzybox. She was extremely excited and picked something right away. Several days after the order was placed, paid and accepted, I received an email saying it was cancelled as they could not post to Northern Ireland. Firstly, Northern Ireland is still very much part of the UK. On a good day I can see Scotland. I could get on a boat as a foot passenger for £10 and be in Scotland in 2 hours. Without so much as showing any identification. Whilst Brexit may be quoted as “the issue”, it feels more like an excuse. Secondly. Brexit is not new. Therefore if there is some major reason why a £13 alarm clock can’t be posted WITHIN the UK. Would it not be prudent to tell me before taking my money? Thirdly. Whilst your customer care, kindly told me I am getting a refund. And even provided me with a £7.50 off my next order. I am baffled as to how that works, considering that even though I am very much a UK citizen, my postcode seems to discriminate against me using my compensation. Sadly, so as not to disappoint my daughter, I found the same item, cheaper on Amazon, and had it delivered within a day. p.s. I love how you advertise “now shipping worldwide”. I’m certain though that the 1 million UK citizens in Northern Ireland would rather you could post us something here, rather than demonstrate your ability to ship to the United Arab Emirates.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Not impressed. Drumstick lollies and swizzles? Could buy a bigger bag of those for £1 in most shops.”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.
Posted 3 years ago
Linda Birbeck
Verified Buyer
“I got mine via Vodafone veryme offer for £3.99 (usually cost £13.99 full price including delivery) I'll never do it again Get same stuff at poundland. full of cheap sweets a child could make them look better £3.99 wasted”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.
Posted 3 years ago
Victoria Straw
Verified Buyer
“The gift was free through Vodafone Friday deals but valued at £9.99, however the contents could be bought for less than £2 at any sweetshop. I had to pay P&P which cost me £3.99. It didn’t weigh enough to warrant that price for postage.”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.
Posted 3 years ago
Claire Law
Verified Buyer
“For the price of the item I purchased, I’m afraid it wasn’t worth the £3.99 postage let alone the £9.99 it cost!!! Very disappointed”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.
Posted 3 years ago
Anonymous
Verified Buyer
“Poor, cheap, over priced, ripping customers off it was all of 10 sweets in a clear bag and some cheap ribbon round the top, it would of been cheaper to buy a tub of sweets and make them yourself, ive seen better for half the p&p price, its shocking if these are being sold at full price”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review and for bringing this to our attention, we're sorry to hear you're unhappy with your order. We've passed this on to our team to look into and we have contacted you directly via email. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.
Posted 3 years ago
Anne-Marie Haslem
Verified Buyer
“Even though this was free through Vodafone rewards I was still disappointed to be charged £4 postage for something that you can buy in a shop for £2 and for it to be listed as £8.99 on the website is totally shocking and quite disgusting !”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We're sorry to hear you aren't completely satisfied with your order. We do provide detailed lifestyle photographs which are indicative of size on our site along with the approximate weight. We do appreciate all of your feedback and it has been passed to the relevant team. Many thanks, Prezzybox.
Posted 3 years ago
Sonia Shah
Verified Buyer
“Disappointed i have not recieved my order and im getting told to leave a review tutz.”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox
Posted 3 years ago
Stephanie Wells
Verified Buyer
“I paid extra for it to be delivered on a Saturday, and it was not. Disappointing”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 3 years ago
Ciara Mitchell
Verified Buyer
“Not good, as money was taken from the account and order excepted. Then recieved an email to say the order was cancelled!!”
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again.
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered a couple of items a few days ago and paid for extra delivery service, so that my parcel would be delivered on Tuesday 5th October. I haven't had no emails from Hermes to let me know when my item would arrive. The service is absolutely shocking. I called the company to ask where my delivery was. And the response was it was out of their hands, and sometimes hermes don't scan their items. All I can say is that I will never purchase anything from here again. The service is absolutely shocking!”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox
Posted 3 years ago
Prezzybox is rated 4.5 based on 58,278 reviews
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