Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Paid for express delivery, parcel still not arrived yet, do not recommend”

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“paid extra for next working day delivery and me part of the purchase was delayed for two days afterwards”

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Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 3 years ago

“Still waiting for item to turn up”

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Posted 3 years ago

Hello, Thanks for your review. We've checked your order and can see your estimated dates of delivery are Friday December 10, 2021 - Tuesday December 14, 2021. Please allow a little extra time for your order to arrive. Many thanks, Prezzybox.

Posted 3 years ago

“The item is OK but the delivery by Hermes was, as always by this absolutely useless company, to the wrong place. Our last SEVEN deliveries by them have ALL gone to the wrong place. Yours was left on top of a dustbin, their idea of a secure, safe place!!!!! If it had been earlier in the week and neighbours hadn't taken it in it would be a soggy mess by now.”

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Posted 3 years ago

Hello, Thank you for your recent review. We're sorry to hear you experienced an issue with your delivery. We appreciate all your feedback and we hope to see you again soon. Thanks, Prezzybox

Posted 3 years ago

“Not seen it yet said it would be delivered by the 10 th”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately our couriers are experiencing a slight delay with some deliveries, your order will be arriving soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 3 years ago

“Placed an order with your site last year which was delivered, my wife was delighted with the gift. So placed an order again this year for the same item only to be notified that that due to Brexit non personalised items cannot be sent to Northern Ireland. Absolutely disgusted!!!! Hate to tell you folks Northern Ireland IS PART OF THE UK!!! Thank goodness I was able to order a similar gift from another company who do supply all of the UK including Northern Ireland. I won't be ordering from your site again”

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Posted 3 years ago

“Not received purchase yet”

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Posted 3 years ago

Hello Thank you for your review, we are sorry for the delay, we have checked your tracking information and it looks like your order is out for delivery today. Please note deliveries can be made up until 9pm during this busy time. If you experience any further issues please do get back in touch. Kind Regards Prezzybox

Posted 3 years ago

“stop your spam you turds !”

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Posted 3 years ago

Hello Thank you for your feedback. We will remove you from our marketing emails now Richard. Many Thanks. Prezzybox

Posted 3 years ago

“Haven't received the gift voucher I ordered and haven't received an update”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“The way the parcel was delivered by Hermes was shocking. Please contact me to discuss as I feel very let down by the service I receieved. Thanks”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We are so sorry you have had an issue with your delivery. Can you please drop us an email at csteam@prezzybox.com so we can help you further?

Posted 3 years ago

“Poor , refunded my purchase after them realising the North of Ireland no longer exists”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again.

Posted 3 years ago

“Gift purchased doesn’t work, have bought for a secret Santa the box came broken and the product doesn’t even work”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Successfully placed an order via Prezzybox website for friends in N.Ireland. Had order confirmed by Pressybox via email. In a subsequent email was told the order could not be delivered. Told by Pressybox that: "Some retailers are able to dispatch goods from mainland no problem but we have had some delays due to technical errors and just aren’t able too"(sic) Why wasn't this issue mentioned in the website general information provisions? The above-quoted response failed to provide any specific information to the buyer. For example, how long will the delay be? Which retailers are involved? Are there alternatives being considered by Pressybox, e.g. are there backup retailers supplying equivalent goods? There was no mention of the inability to deliver to N.Ireland on the website. There was an offer to send the order to me which is pointless since I am in Australia and would then have to send the order back to the UK. Someone needs to review the text on the website for relevance, timeliness and accuracy concerning the issue of delivery.”

Helpful Report

Posted 3 years ago

Hello Andrew Thank you for your feedback. We are sorry, there are all sorts of admin issues which need resolving but we can assure that we do mention this in the delivery section on our website and the matter should be sorted soon. Many Thanks Prezzybox.

Posted 3 years ago

“Very poor, brought me through the whole ordering experience and once it was completed they finally let me know they couldn’t deliver to NI. Should’ve just said at the start. Now I have to wait for a refund :(”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Didn't come”

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Posted 3 years ago

Hello We are very sorry but we are currently unable to dispatch non-personalised goods to Northern Ireland. An email was sent to you and a full refund issued. Apologies for the inconvenience caused. Prezzybox.

Posted 3 years ago

“I haven’t received my purchase and I have no idea where it is or whether it was delivered.? Please can you contact me to put it right? Many thanks Hayley”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We've had a look at your order and can see the estimated dates of delivery are Thursday November 25, 2021 - Saturday November 27, 2021, these can be found on your order confirmation. Please allow a few extra days for your order to arrive, it is being sent via Royal Mail. If you wish to talk to us about this some more, please contact us csteam@prezzybox.com. Many thanks, Prezzybox.

Posted 3 years ago

“I'm really confused to be honest... I placed an order on Monday 15th with next day delivery. My confirmation said delivery between Tuesday 16th - Thursday 18th. Its now Thursday 18th and I've received a refund for my order with no more information”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team has contacted you via email, occasionally our emails can go to junk so it might be worth checking there. However, if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“My husband and I were given two £20.00 vouchers (one each) by our employer. The first was accepted and set against an item including the delivery charge - so I received the item without paying anything. The second voucher would not work, they replaced it with a voucher for £15.00 and told me this time I would need to pay the carriage myself! So NO my experience did not go well - and unless rectified I shall report it to my employer, who is a large company!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Unable to review items ordered as the company will no longer ship to Northern Ireland. I find this very odd as I have been able to receive many other online purchases elsewhere with no issue whatsoever. No option to discuss or to look at costs - I would have been willing to pay an additional shipping fee if necessary, instead I received a refund, quick apology email and a discount voucher to use in future! If you won’t ship to me why would I need a discount voucher? It’s the thought that counts I suppose but overall very disappointed with the situation. Brexit is a very convenient excuse to use, not difficult to overcome though.”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“I ordered two baubles which were not then wrapped separately in the box so arrived smashed! Gutted!”

Helpful Report

Posted 3 years ago

HI, Thank you for taking the time to write your review and we are sorry your item has arrived damaged. I can see you have sent in an email to our customer service team. WE are looking into this now and will have a replacement sent to you shortly. So sorry once again. Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews