Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Ordered and waited for the birthday present to find I got an email 2 days after it should have been delivered saying the don’t deliver to the north of ireland because of brexit. £5 gift voucher given which I can’t obviously use and no present for my friend”

Helpful Report

Posted 3 years ago

Hello Thank you for your review. So sorry that we have had to cancel your order, we can see that our team messaged you about this very soon after ordering. We are working hard to reinstate orders of non personalised items to Northern Ireland and are hoping that to be able to send again soon. Apologies once more for inconvenience caused

Posted 3 years ago

“Order placed and paid for. Email next day-both items cancelled. Can only send personalised items to Northern Ireland due to Brexit. Nothing is mentioned on the website about this restriction. Ordered a similar item from a different company on the mainland-they shipped it the next day no issues at all”

Helpful Report

Posted 3 years ago

“Very poor. I paid for special delivery on a Saturday as it was a birthday present. I received one email to tell me it has been delayed, no further information has been supplied. The gift has not yet been delivered. I won’t be using your website again.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We can see that your order has now been delivered after the time of this email. We are sorry for the delay and hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 3 years ago

“I ordered my card Monday and today is Friday and it still hasn’t come. It says next day delivery which it was showing as dispatched the next day but still not got it”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We can see the estimated delivery dates on your order confirmation were Monday February 14, 2022 - Tuesday February 15, 2022. We've checked the tracking for your order and can see it was delivered on 12/02/2022. We hope this is now resolved for you however if you do have any further questions, please get in touch. Many thanks, Prezzybox.

Posted 3 years ago

“Bought the chilli and bubbles book of love for my wife for valentine's Day but very disappointed. Poor quality, and when I opened it to look through it I found the pages had been put in upside down and back to front!! Will probably raise a laugh but not very good TBH. Doubt I'll buy anything again.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately, we’ve had no contact so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Let me place and order and took money, to then cancel it 2 days later due to brexit and not delivering to NI. Should be clear when putting your address in where you deliver. Still waiting for my refund as well”

Helpful Report

Posted 3 years ago

“Came broken. Waste of money. Paid for next day delivery - took 3 days.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're sorry to see there's been an issue with your order. We've taken a look and can see that you selected next working day delivery. As your order was placed after our cut off on Thursday, it was dispatched on Friday for next working day delivery being Monday. We hope this clears up any confusion. We can see a member of the team has contacted you directly to help with your issue. Many thanks, Prezzybox.

Posted 3 years ago

“Order got cancelled because you can’t deliver to Northern Ireland due to brexit. You should really put this on the website before I wasted time going through the order process”

Helpful Report

Posted 3 years ago

Hello Evan, Thanks for your review. We're so sorry we haven't been able to fulfil your order on this occasion. This is something we're working extremely hard to resolve. All delivery information can be found in the delivery section of our site. Once again, apologies for any inconvenience caused.

Posted 3 years ago

“Never received my order !!!”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. Sorry to hear there's an issue with your order, we're looking into this now and we'll be in touch. Many thanks, Prezzybox.

Posted 3 years ago

“Very poor to be honest. Understand it's a busy time of the year but didn't and still haven't received my order. Paid for express delivery also to try and ensure my items would get to me before Christmas.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid extra for a quick delivery and it still hasn't turned up,”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Item has not arrived!”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. 0B0072772000017473994 https://www.royalmail.com/track-your-item If you have any questions then please do not hesitate to contact us.

Posted 3 years ago

“Said it would come before Christmas still isn’t here”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“I’m not happy at all the flowers where left across the road from the address outside a block of flats that’s getting renovated, luckily one of the neighbours fetched them in to my wife hours later the box was ruined . From the email you sent me when I ordered you said you would send an email when the flowers where dispatched so I could track them I never received that email? I can’t work out why somebody would just leave a bunch of roses outside a block of flats surely you should have tried to get in touch with me ??? Don’t worry this want happen again and I will be letting people know about the rubbish service, merry Christmas 👎”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid for next day delivery and still haven’t got my order”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 3 years ago

“Yes found the right gift but extremely slow in getting it delivered by the day you want it”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 3 years ago

“EXTREMELY POOR! I actually received a empty cassette case and a piece of paper to download the songs from another app. The total cost was £16.99 with delivery. WOULD NOT ADVISE ANYONE TO USE THIS SERVICE!”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“My order was cancelled citing Brexit as the reason!”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had been cancelled. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Payed extra for Saturday delivery. It’s Monday and still no sign of my order!”

Helpful Report

Posted 3 years ago

Hello Thank you for your feedback. We can see that your order was delivered this morning but we have refunded your delivery charge for the inconvenience caused. Many Thanks. Prezzybox.

Posted 3 years ago

“Ive still not received confirmation of gift? Julie Kenny 07792150202”

Helpful Report

Posted 3 years ago

Hello Julie Thank you for your feedback. We have resent your confirmation email now and asked our supplier to resend your evoucher for you. Many Thanks. Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews