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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Avril Saunders
Verified Buyer
“I was quite surprised to receive this email asking for feedback. I ordered an e voucher on 11th June with estimated delivery for the 12th June, we are now 15th June and no voucher! If there is an issue with sending vouchers, an email would alleviate any anxious customers concerns would be appreciated.”
Helpful Report
Posted 3 years ago
Hello Avril Thank you for taking the time to leave feedback. There has been a technical error this week but it has been resolved and we can see that we resent your evoucher over to you yesterday. Many Thanks Prezzybox.
Posted 3 years ago
Marie Moffatt
Verified Buyer
“Unable to give you a good review on this occasion because the birthday present I ordered hasn't arrived yet! it was supposed to be delivered on Wed18th!”
Helpful Report
Posted 3 years ago
Hello Thank you for your review and sorry to hear this. We can see that your order was delayed with Evri but should arrive in the next 24 hours. In the meantime, we have refunded the delivery charge for the inconvenience caused. Many Thanks. Prezzybox.
Posted 3 years ago
Clare Limbrey
Verified Buyer
“Paid nearly £10 for delivery on 3 May and not delivered”
Helpful Report
Posted 3 years ago
Hello Clare Thank you for your feedback and sorry to hear that your order did not arrive on time. It looks like the bank holiday caused some delays. However, we have refunded the delivery difference for you now as we can see it arrived today, 4th May. Kind Regards Prezzybox.
Posted 3 years ago
David Atwill
Verified Buyer
“Very disappointed. Representing the condolences from my half of the deceased Aunts family, my wife and my son shared the tragedy of our floral bouquet being completely unidentified. The ribbon was red, not personalised at all and with no sign of our message card. The funeral will not be repeated ! In short, PrezzyBox has badly let us down representing the only Sister of deceased, also her Nephew and her Niece who were all not able to attend personally. Full refund requested please.”
Helpful Report
Posted 3 years ago
Hello David Thank you for contacting us regarding your order. We are very sorry to hear that there was an error with your order and have contacted you directly about it now. Many Thanks. Prezzybox.
Posted 3 years ago
Jayne Secker
Verified Buyer
“It was a last minute buy - I bought on a Thurs evening for a guaranteed Saturday delivery. Nothing arrived. No email re delivery information. Very poor. Would have been more reliable to buy something on Amazon.”
Helpful Report
Posted 3 years ago
Hello Thank you for your review After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. We can see that your order has been delivered this morning. We have refunded your delivery charge for you. Please accept our sincerest apologies for any inconvenience caused. Kind Regards
Posted 3 years ago
Mark Thompson
Verified Buyer
“So I’m meeting my friends tomorrow and I’m sadly not able to give them all of their presents. Prezzy box have let me down, only delivered two out of the 5 items I had ordered. Cost of living is expensive as it is, I’ve now hard to pay out more money, but other gifts (from other companies who don’t let me down) and more cards. The only reason I knew they wouldn’t be delivering is because I chased ! They didn’t even give me the heads up to let me know they’d let me down! I highly doubt I’d use them again, sorry.”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We're very sorry to hear that you had an issue with your order, we appreciate all of your feedback and will ensure it is passed on to the relevant teams. Thanks, Prezzybox.
Posted 3 years ago
L Punler
Verified Buyer
“I'm really sorry but this was bought for a retirement occasion & the promised shipping date (22-24 March) didn't materialise (it arrived on 29 March) so, the present has completely lost its effect/point/purpose. Very disappointed”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 3 years ago
John Rice
Verified Buyer
“Item ordered 22nd March for 28th March and shown as delivery within 3 to 5 days. Item now shows delivery between 31st March and 4th April. This is not 3 to 5 days from order.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review We can see that your order has now been delivered after the time of this message. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.
Posted 3 years ago
Paul Pinongcos
Verified Buyer
“Okay, so i was excited to give this one to a child. It just arrived now and it wouldn’t fit the slot where you put the unicorn! I dont want to shove it because it might break and it is made of plastic. I cannot return it as the birthday is on Saturday. I felt really disappointed of the material.”
Helpful Report
Posted 3 years ago
Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!
Posted 3 years ago
Rebecca Bruna
Verified Buyer
“Ordered and waited for the birthday present to find I got an email 2 days after it should have been delivered saying the don’t deliver to the north of ireland because of brexit. £5 gift voucher given which I can’t obviously use and no present for my friend”
Helpful Report
Posted 3 years ago
Hello Thank you for your review. So sorry that we have had to cancel your order, we can see that our team messaged you about this very soon after ordering. We are working hard to reinstate orders of non personalised items to Northern Ireland and are hoping that to be able to send again soon. Apologies once more for inconvenience caused
Posted 3 years ago
Anonymous
Verified Buyer
“Order placed and paid for. Email next day-both items cancelled. Can only send personalised items to Northern Ireland due to Brexit. Nothing is mentioned on the website about this restriction. Ordered a similar item from a different company on the mainland-they shipped it the next day no issues at all”
Helpful Report
Posted 3 years ago
Tabitha Jade-Emmanuel
Verified Buyer
“Very poor. I paid for special delivery on a Saturday as it was a birthday present. I received one email to tell me it has been delayed, no further information has been supplied. The gift has not yet been delivered. I won’t be using your website again.”
Helpful Report
Posted 3 years ago
Hello, Thank you for your review. We can see that your order has now been delivered after the time of this email. We are sorry for the delay and hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.
Posted 3 years ago
Cheryl Barrall
Verified Buyer
“I ordered my card Monday and today is Friday and it still hasn’t come. It says next day delivery which it was showing as dispatched the next day but still not got it”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We can see the estimated delivery dates on your order confirmation were Monday February 14, 2022 - Tuesday February 15, 2022. We've checked the tracking for your order and can see it was delivered on 12/02/2022. We hope this is now resolved for you however if you do have any further questions, please get in touch. Many thanks, Prezzybox.
Posted 3 years ago
Tony Halliwell
Verified Buyer
“Bought the chilli and bubbles book of love for my wife for valentine's Day but very disappointed. Poor quality, and when I opened it to look through it I found the pages had been put in upside down and back to front!! Will probably raise a laugh but not very good TBH. Doubt I'll buy anything again.”
Helpful Report
Posted 3 years ago
Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately, we’ve had no contact so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!
Posted 3 years ago
Karen McGilligan
Verified Buyer
“Let me place and order and took money, to then cancel it 2 days later due to brexit and not delivering to NI. Should be clear when putting your address in where you deliver. Still waiting for my refund as well”
Helpful Report
Posted 3 years ago
Rachel Hamilton-Maddox
Verified Buyer
“Came broken. Waste of money. Paid for next day delivery - took 3 days.”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. We're sorry to see there's been an issue with your order. We've taken a look and can see that you selected next working day delivery. As your order was placed after our cut off on Thursday, it was dispatched on Friday for next working day delivery being Monday. We hope this clears up any confusion. We can see a member of the team has contacted you directly to help with your issue. Many thanks, Prezzybox.
Posted 3 years ago
Evan Blair
Verified Buyer
“Order got cancelled because you can’t deliver to Northern Ireland due to brexit. You should really put this on the website before I wasted time going through the order process”
Helpful Report
Posted 3 years ago
Hello Evan, Thanks for your review. We're so sorry we haven't been able to fulfil your order on this occasion. This is something we're working extremely hard to resolve. All delivery information can be found in the delivery section of our site. Once again, apologies for any inconvenience caused.
Posted 3 years ago
Mrs Sandra Gaughan
Verified Buyer
“Never received my order !!!”
Helpful Report
Posted 3 years ago
Hello, Thanks for your review. Sorry to hear there's an issue with your order, we're looking into this now and we'll be in touch. Many thanks, Prezzybox.
Posted 3 years ago
JORDAN M LAMBERT
Verified Buyer
“Very poor to be honest. Understand it's a busy time of the year but didn't and still haven't received my order. Paid for express delivery also to try and ensure my items would get to me before Christmas.”
Helpful Report
Posted 3 years ago
Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!
Posted 3 years ago
Paul Szelestowski
Verified Buyer
“Paid extra for a quick delivery and it still hasn't turned up,”
Helpful Report
Posted 3 years ago
Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 3 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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