Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,278 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing website”

Helpful Report

Posted 2 years ago

Thank you for your lovely review. It's great to hear you have enjoyed our fabulous service. Many thanks.

Posted 2 years ago

“No tracking number delivery was late still awaiting on product turning up and reply from prezzybox”

Helpful Report

Posted 2 years ago

Thanks for letting us know the issue happened, we have already contacted you via email to sort everything out together.

Posted 2 years ago

“Had to return as box broken and item Inside damaged”

Helpful Report

Posted 2 years ago

Hi Kellie, Thank you for the review. We are very sorry to see that you have experienced such issues with this product. We can see that you have been in contact with the customer service team, and they have provided you with the necessary details for a replacement. Kind Regards, PrezzyBox Team

Posted 2 years ago

“I was most disappointed that the postman had left my delivery out in the rain. No note was put through the door to say it had been delivered. I opened it and everything was ruined!!! I contacted Prezzybox and they have [promised a full refund”

Helpful Report

Posted 2 years ago

Hello Maria, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Beyond disappointed with Prezzybox. Placed an order which was for a football stadium tour e-voucher. I would have thought it would be instant delivery but the email said it would be sent the following day. 5 days later and a phone call to Prezzybox, I am still without the evoucher AND to make matters worse, didn't have the voucher to give as a birthday present to give my son. So disapponted - I'll not use Prezzybox again.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Good variety of items however not great postage handling, when I received my package it was very badly damaged and crushed. One whole corner completely caved in and damaged the box of my item also. Would think twice before ordering from here again.”

Helpful Report

Posted 2 years ago

Hello Kirsty, Thank you for your review. We're so sorry to hear that you have faced such issues. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Ordered two plaques for 21st birthday presents. My order was confirmed by email and delivery was promised by 3 November. I rang on 3rd to see where my order was, as I hadn’t heard anything since receiving the confirmation email my to be told my order had been CANCELLED!!!! Seemingly Prezzybox don’t deliver to Northern Ireland which is part of the United Kingdom. There was absolutely nothing on the website to advise this - to say I was angry is an understatement - when were Prezzybox going to inform me that they had cancelled my order and arrange a refund if I hadn’t rang today - totally rubbish customer service”

Helpful Report

Posted 2 years ago

Hi France, Thank you the review. We are sorry to hear about the issues you've experienced with the order. We can see that the cancellation email was sent on 28th of September, which you may unfortunately haven't received. A refund has been issued and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Ordered an item and it didn't turn up so had to email customer service to be then told the item I ordered was out of stock. I checked online and it stated they had my order in stock but customer service then said there was a error on their website. My order was then cancelled which is very frustrating when it was for a birthday gift this coming week. Very unhappy 🙁”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear about your experience. We have now contacted you for further information so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Order not received within date specified - not a good introduction for ordering from your company again”

Helpful Report

Posted 2 years ago

“I ordered multiple items one was delivered it took me pointing out three items missing before I was informed they are out of stock so now offering a refund bad business practice disappointment now wondering how long my refund will take I would not of paid postage on one item only paid as ordering lots so caught out on that too, if out of stock update system it is not hard in the age of computers, false promises disappointed customers”

Helpful Report

Posted 2 years ago

Hi Joanne, Thanks for your feedback! We are truly sorry for the situation caused. This paid postage has covered 3 items that you have already received and 1 item that is on its way. We`ve already requested the refund for two items that are out of stock. Please allow it some time to clear from the point of processing and return to the card you used. Best wishes, PrezzyBox Team

Posted 2 years ago

“Goods ordered paid first class postage which meant should have received in 2days. 5 days later still not received. Some service from you my first and last!!”

Helpful Report

Posted 2 years ago

Hi! Thanks for the review! I am truly sorry about the issue you are facing with the delivery! We have now contacted you for further information. Best wishes, PrezzyBox team!

Posted 2 years ago

“Not received product still”

Helpful Report

Posted 2 years ago

Hi Rebecca! Thank you for your review. We are sorry to hear that you are disappointed. However, we can see that the order has been delivered today at 09:50 am as promised and the recipient has received it. We've contacted you via email and sent you a photo proof of successful delivery. Best wishes, PrezzyBox Team

Posted 2 years ago

“terrible customer service”

Helpful Report

Posted 2 years ago

Hi, Thank you for the review. We are sorry for not providing delivery to Northern Ireland. A refund has been issued and this should be showing back in your account shortly. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Order cancelled by Prezzybox after being accepted and despite promises from customer service no action taken as requested!”

Helpful Report

Posted 2 years ago

Hi Anne! Thank you for your feedback. We're sorry to hear about your experience. We have now contacted you for further information so we may assist you further. We look forward to resolving this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“I ordered all for my husbands 60th birthday presents, paid, had confirmation email to then get an email to say sorry we don't deliver to Northern Ireland!!! Why didn't this come up when I put my address in for delivery plus have to wait 3 to 5 working days for my refund and had to go elsewhere and reorder and now the gifts won't be here in time.”

Helpful Report

Posted 2 years ago

Hello, Thanks for your review! We apologise for the inconvenience. We are constantly striving to improve, so we will do our best to prevent this issue occurring in the future. Best wishes, PrezzyBox team!

Posted 2 years ago

“Ordered £50 of personalised goods - order was cancelled. Won’t deliver to Northern Ireland.”

Helpful Report

Posted 2 years ago

Hello Michelle, Thanks for you feedback! We are truly sorry for this inconvenience. We will work on this so as to avoid such issues in future. Best wishes, PrezzyBox team!

Posted 2 years ago

“It wasn’t that great I ordered a lighter and it came with no liquid in and it was tiny you charged me for delivery and it was £10 not worth it at all I was disappointed with what I received”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We're so sorry to hear your item is faulty. We have now contacted you for further information, so we can resolve this for you. Apologies again. Best wishes, PrezzyBox Team

Posted 2 years ago

“Do not rely on PrezzyBox to deliver your gift on time, even if you choose next day or Saturday delivery because they certainly didn’t deliver for me. When you call yourselves “PrezzyBox" you need, at the very least, to be able to deliver presents on the day required, otherwise why bother...”

Helpful Report

Posted 2 years ago

Hi Emma, Thank you for the review. We are so sorry that we let you down. We completely understand your disappointment. A full refund for the delivery has been issued and this should be showing back in your account very soon. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Horrible unreliable delivery”

Helpful Report

Posted 2 years ago

Thanks for letting us know about this issue, we have already contacted you via email to sort everything out together. Kind Regards, PrezzyBox Team

Posted 2 years ago

“Disappointed with the product, silver cutlery with name etched in gold. Cheap looking. Rang on receipt, still waiting for someone to contact me.”

Helpful Report

Posted 2 years ago

Hello! We have contacted you to resolve the issue, please check your emails! Kind regards, PrezzyBox Team

Posted 2 years ago

Prezzybox is rated 4.5 based on 58,278 reviews