Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I had special express delivery for Birth Day gift, but delivered only evening next day after.”

Posted 3 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 3 years ago

“My bar never arrived ??”

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Posted 3 years ago

Hello, Thanks for your review. We've checked the tracking for your order which shows it was delivered by Royal Mail on 24/09/2021. If you'd like to talk to us about this some more, please do get in touch. Many thanks, Prezzybox.

Posted 3 years ago

“asking for a review before receving the product is a bit of a waste of time”

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Posted 3 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry.

Posted 3 years ago

“I order socks for my husband birthday. Well, terrible quality of the material. For this price I expected really good quality. I was disappointed and I will definitely not order anything more from this site. I strongly advise against”

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Posted 3 years ago

Hello, Thanks for your review. We're very sorry to hear that you had an issue with your order, we appreciate all of your feedback and will ensure it is passed onto the relevant teams. We hope to see you again soon. Thanks, Prezzybox.

Posted 3 years ago

“Order still not arrived”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Sorry for the score but very disappointed that the product I ordered was cancelled and refunded as you do not ship to Northern Ireland.. However if I ordered personalised items you would... very strange”

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Posted 3 years ago

Hi, Thank you for taking the time to review your experience. We are sorry that your order has been affected and had to have items cancelled off your order. Our team are working really hard to fix this issue and are hoping to have this resolved shortly. So sorry once again. Prezzybox.

Posted 3 years ago

“Read the small section about the Spitfire, it’s not a real one. They need to highlight this better.”

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Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 3 years ago

“Item dispatched sept 9. 11 days after, item not yet received. So annoying when you’re too excited as it is suppose to be a gift to a dear friend.”

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Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Ordered a projector for £14.99 same flimsy plastic you can probably pick up in poundland! Waste of money”

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Posted 3 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 3 years ago

“I was really disappointed with my order, it’s the first time I’ve ordered from you, I think it will be the last! I ordered a cushion, the colouring is very dark making half my dog look a dirty grey and some of the message is missing this was meant to be given as a present now all it’s fit for is the bin”

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Posted 3 years ago

“Half of the surname is missing??? Can’t give this for a present”

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Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Ordered birthday gifts email received to say a delivery date only to find one item delivered on birthday a pair of socks ! No notification and 2nd parcel to be delivered up to 10 days later it did eventually arrive later that day but that was more luck than anything I won’t order again very disappointed”

Helpful Report

Posted 3 years ago

Hello, Thanks for your message! As one of your items ordered is personalised it is shipped directly from our partners. This information is provided in the checkout and also on your order confirmation along with estimated delivery dates. We can see a member of the team has also contacted you directly to help you with this. Many thanks, Prezzybox.

Posted 3 years ago

“Very very unhappy. I placed an order and paid an extra amount for a specific delivery to arrive on a birthday. The items never arrived. Contacted Hermes who were apparently dealing with the delivery- no reply whatsoever from them. Disgraceful service which has left me out of pocket and embarrassed so hank you”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“The product looked like a reject was used. The engraved wood surround was chipped along one edge, and part of the veneer on one corner was a different colour. Very disappointed to have to use this as a special present for my son, but no time to get a replacement. I will never be tempted to use this company again.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Paid £10 for next day delivery on Tuesday afternoon, it’s now Sunday still not arrived. Unsatisfied to say the least and will never be using again, items was a gift for birthday but that’s now been missed ive been unable to make contact no answer”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 3 years ago

“Confirmed my order but emailed me to say not delivering to N ireland- despite taking the address & confirming delivery instructions . Very disappointed.”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're very sorry that we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused. Thanks, Prezzybox.

Posted 3 years ago

“Appreciate supply chain issues however we have still not received the champagne and chocolates? Thanks to advice eta…. Rgds Michael”

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Posted 3 years ago

Hello, Thanks for your recent review. We’re sorry to hear you haven't received your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 3 years ago

“Ordered as had quick delivery for Saturday. Well it’s Monday today, still no ordering”

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Posted 3 years ago

“Misleading product titles”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 3 years ago

“Order was cancelled due to “Brexit” - thousands of other companies have adapted. Very poor”

Helpful Report

Posted 3 years ago

Hello, Thanks for your review. We're very sorry we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused. Prezzybox.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews