Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Not good enough paid for next day delivery 3 days ago I have nothing to give my mum on her 50th now avoid”

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“Ordered a Gin glass. Arrived smashed. Contacted prezzybox straight away and sent photos of damaged parcel and broken glass. I got confirmation they would respond within 48 hours.4 days later and I am still waiting.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I was mislead in what I brought.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I was mislead in what I brought.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Spelling mistake on order. Delivery note very clear about what they should have written.. office close so can't speak to anyone. Buyer beware...”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“My sender never received thier gift I sent them and I'm in completely devistated especially since I have suffered a brain tumour and can't work I find money very hard to come by”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Paid extra for next day delivery and it hasn’t arrived!! Disappointing.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We’re sorry there’s been an issue with your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 4 years ago

“I've just received the money box, and whilst I didn't expect the quality to be superb considering the price,I'm gobsmacked at the poor quality of it, scratches and marks all over it, it was supposed to be a gift for a christening, hence me having it engraved, now I'd be to embarrassed to give it as a gift, obviously quality control isn't a principle you adhere to, will never use your services again, you should be ashamed of yourselves for sending out such crap.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“My good were all damaged which was so disappointed as it was for my daughter's birthday”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Still haven’t received my items order for next day delivery !!! For my husbands 30 so I won’t receive I time now !!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“My order was duplicated...as a result I was charged twice. All attempts to communicate with you were thwated. The deliverer used the recipient''s name instead of mine when sending messages. My request for an explanation remains unanswered.”

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Posted 4 years ago

“Disappointed as I placed my order and received confirmation email to then receive an email the following day saying unable to ship due to brexit.”

Helpful Report

Posted 4 years ago

Hello Jill, Thanks for your review. We're sorry we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“I had ordered a really nice set for a birthday and when finalising the order there was no information saying that it cannot be shipped to where I am due to it not being a personalised product which makes no sense.”

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Posted 4 years ago

“I’m afraid I still haven’t received my items!!! so can’t say!!! Not happy!!!!!”

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Posted 4 years ago

“Still haven't had any details on delivery it's been way over a week and since it was a gift its no longer required after tomorrow.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Order cancelled and refunded due to the fact that item could not be delivered to Northern Ireland. Luckily I was able to source the product elsewhere”

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Posted 4 years ago

“Can't comment as hi have not received the goods yet”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 4 years ago

“i ordered the gift from Australia for someone in the UK using Paypal. I completed the recipient's postal address, no email address was asked for. There was no facility to include a message with the gift. We received an email advising delivery. We then received and email addressed to us, thanking the intended recipient for ordering the gift and incorporating a link for an e-ticket for the gift. I sent an email of complaint about the process - I assume the intended recipient has still not received the gift. I asked for an explanation and/or refund. I've not even received the courtesy of an acknowledgement let alone a reply. Next thing, we receive an auto-email asking us to rate our experience. Two words - 'woefully inept' Still waiting on refund and apology. Third word - 'hopeless' Ab”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I’m rating my item not prezzybox they did what they said!!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“When will my order arrive”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see the estimated dates of delivery for your order are Thursday May 6, 2021 - Saturday May 8, 2021. These can be found on your order confirmation. Your order was dispatched on 04/05/2021 and is currently with Royal Mail. We hope this helps!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews