Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,278 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

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Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received my items order for next day delivery !!! For my husbands 30 so I won’t receive I time now !!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“My order was duplicated...as a result I was charged twice. All attempts to communicate with you were thwated. The deliverer used the recipient''s name instead of mine when sending messages. My request for an explanation remains unanswered.”

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Posted 4 years ago

“Disappointed as I placed my order and received confirmation email to then receive an email the following day saying unable to ship due to brexit.”

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Posted 4 years ago

Hello Jill, Thanks for your review. We're sorry we weren't able to fulfil your order on this occasion. This is something we're working hard to resolve and we apologise for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“I had ordered a really nice set for a birthday and when finalising the order there was no information saying that it cannot be shipped to where I am due to it not being a personalised product which makes no sense.”

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Posted 4 years ago

“I’m afraid I still haven’t received my items!!! so can’t say!!! Not happy!!!!!”

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Posted 4 years ago

“Still haven't had any details on delivery it's been way over a week and since it was a gift its no longer required after tomorrow.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Order cancelled and refunded due to the fact that item could not be delivered to Northern Ireland. Luckily I was able to source the product elsewhere”

Helpful Report

Posted 4 years ago

“Can't comment as hi have not received the goods yet”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 4 years ago

“i ordered the gift from Australia for someone in the UK using Paypal. I completed the recipient's postal address, no email address was asked for. There was no facility to include a message with the gift. We received an email advising delivery. We then received and email addressed to us, thanking the intended recipient for ordering the gift and incorporating a link for an e-ticket for the gift. I sent an email of complaint about the process - I assume the intended recipient has still not received the gift. I asked for an explanation and/or refund. I've not even received the courtesy of an acknowledgement let alone a reply. Next thing, we receive an auto-email asking us to rate our experience. Two words - 'woefully inept' Still waiting on refund and apology. Third word - 'hopeless' Ab”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I’m rating my item not prezzybox they did what they said!!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“When will my order arrive”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see the estimated dates of delivery for your order are Thursday May 6, 2021 - Saturday May 8, 2021. These can be found on your order confirmation. Your order was dispatched on 04/05/2021 and is currently with Royal Mail. We hope this helps!

Posted 4 years ago

“Still not arrived and I paid extra for it to be delivered on Saturday. Will not be using you again.”

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Posted 4 years ago

“Ordered the items for ab occasion on Saturday. Paid extra for express delivery for it not to arrive when a simple first class post would have. Very blunt and u proffesional response from customer services”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see a member of the team has explained that the order needed to be placed on a Saturday delivery to arrive over the weekend. The delivery method you selected is operated by Hermes and Express delivery applies only to working days. Your order is arriving with you on time and within the dates outlined on your order confirmation. Further information regarding our delivery methods is available in the delivery section of our site. Thanks, Prezzybox.

Posted 4 years ago

“The cup I ordered arrived with a broken handle. I am very unhappy at the service. It clearly was not wrapped well enough.”

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Posted 4 years ago

“my 0rder hasnt arrived . you took payment on the 9th of april . i need this gift for my husbands birthday on the 21st april”

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Posted 4 years ago

“Found same product much cheaper at Amazon”

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Posted 4 years ago

Hello, Thank you very much for your review. We can see that one of team is helping you with this Please contact our team on: csteam@prezzybox.com if we can help any further

Posted 4 years ago

“Paid extra for Saturday delivery and gift wasn’t delivered till Monday. Want a refund on cost of delivery.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We have refunded you the extra you paid for an express service, we're sorry for any inconvenience caused. Thanks, Prezzybox

Posted 4 years ago

“My mum did not receive her gift”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Very disappointed as this was supposed to be delivered on Saturday, it's now Monday and still not delivered. This was for a birthday. Wouldn't have ordered if I knew this would not be delivered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Not heard a thing from then. Placed an order last week, paid extra for Saturday delivery. So far the item has not been delivered. Im not impressed and wont be using them again”

Helpful Report

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,278 reviews