Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Still not arrived and I paid extra for it to be delivered on Saturday. Will not be using you again.”

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered the items for ab occasion on Saturday. Paid extra for express delivery for it not to arrive when a simple first class post would have. Very blunt and u proffesional response from customer services”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see a member of the team has explained that the order needed to be placed on a Saturday delivery to arrive over the weekend. The delivery method you selected is operated by Hermes and Express delivery applies only to working days. Your order is arriving with you on time and within the dates outlined on your order confirmation. Further information regarding our delivery methods is available in the delivery section of our site. Thanks, Prezzybox.

Posted 4 years ago

“The cup I ordered arrived with a broken handle. I am very unhappy at the service. It clearly was not wrapped well enough.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“my 0rder hasnt arrived . you took payment on the 9th of april . i need this gift for my husbands birthday on the 21st april”

Helpful Report

Posted 4 years ago

“Found same product much cheaper at Amazon”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We can see that one of team is helping you with this Please contact our team on: csteam@prezzybox.com if we can help any further

Posted 4 years ago

“Paid extra for Saturday delivery and gift wasn’t delivered till Monday. Want a refund on cost of delivery.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We have refunded you the extra you paid for an express service, we're sorry for any inconvenience caused. Thanks, Prezzybox

Posted 4 years ago

“My mum did not receive her gift”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Very disappointed as this was supposed to be delivered on Saturday, it's now Monday and still not delivered. This was for a birthday. Wouldn't have ordered if I knew this would not be delivered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Not heard a thing from then. Placed an order last week, paid extra for Saturday delivery. So far the item has not been delivered. Im not impressed and wont be using them again”

Helpful Report

Posted 4 years ago

“Disappointed!! I paid extra for the 1-2 day Saturday delivery which hasn’t happened”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“I paid an extra £3.66 for this order to be delivered on Thursday 1st, and it has still not been delivered! It is 19.28 on 3rd! This is very poor service and for me embarrassing as this was a gift to my daughter.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Ordered this item on Monday and it’s still not dispatched. I’m not going to receive this now until after Easter. I will not use this service again.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see the estimated delivery dates for your order are Friday April 2, 2021 - Wednesday April 7, 2021, these can be found on your order confirmation. We have checked the tracking and can see your order was delivered on 03/04/2021. We hope this is now resolved for you but if you'd like to talk to us some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Hi,I'm actually very disappointed with this product that arrived today:-( I bought it as a present for my friend and firstly it wasn't packed in any box,package with the explanation on it what is it,what tools are in the,what can be used for etc..and main thing because it wasn't properly packed it has arrived with many scratches so it cannot be used as present now:-( I would like to return this over to you but not sure if this possible???”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I wasn’t warned when I placed my order that you can’t deliver to NI. An improvement suggestion could be full disclosure of your limitations. Brexit has been about for a while, it’s hardly a new thing so why keep this a secret when you clearly know I will need it delivered to NI. Thankyou”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“You should have a word with your delivery people. This was a present for my grandson and was left IN the dustbin. His mother had waited in all day and no-one knocked the door with the parcel. Not very good, am totally unimpressed.”

Helpful Report

Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“My order hasn’t arrived yet”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Rubbish. Took order but then realised later that they don't deliver to Northern Ireland rather than flagging this at checkout! Cancelled my order, forcing me to go elsewhere (Amazon had something similar and managed to deliver just fine) and then sent me an auto-request for a review. V poor indeed!”

Helpful Report

Posted 4 years ago

“I asked for a pink led light and I got blue disappointed I write it clear on the delivery note. Considering I paid for next day delivery I didn’t get what I asked for.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Our website states- 'BLUE OR PINK SENT AT RANDOM'. Unfortunately we aren't able to guarantee specific colours are sent. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks, Prezzybox.

Posted 4 years ago

“Diamond glass set is very plastic looking and lightweight. Not glass as you would expect. Poor made in China quality, would be embarrassed to give this as a gift!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“My order arrived broken 😞”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews