Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Order never arrived very disappointed”

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I’m very disappointed with item I received which is completely different colour to what I ordered. I ordered white lantern, but I got black which is very disappointing . That’s t why I rated very poor.”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Not yet delivered after three weeks”

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Posted 4 years ago

“Unable to rate the actual gift as it never arrived. A replacement was offered 13 days after the original order was placed and after I had chased several times.”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Still haven't received my order”

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Posted 4 years ago

Hello, Thanks for your review. We can see the estimated dates of delivery for your order are Monday March 22, 2021 - Wednesday March 24, 2021, these can be found on your order confirmation. We politely ask that you allow a little extra time for your order to arrive. Many thanks, Prezzybox.

Posted 4 years ago

“Order not received!”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Bought a birthday present and personalised it but they’re saying they can’t deliver a parcel to my address without it being personalised but it is?”

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Posted 4 years ago

Hello, Thanks for your review. This item comes from our warehouse and is one of our non personalised items therefore unfortunately we have had to cancel your order due to Brexit restrictions. We're sorry about this, we can see a member of the team has contacted you. Thanks, Prezzybox.

Posted 4 years ago

“This is more a complaint about Prezzybox choice of delivery partner for standard shipping, than about Prezzybox. I ordered a product as a gift on 7 March. Indicative timing for standard delivery was 1 - 2 working days. I got the notification to say it was coming Weds 10 March and stayed at home to ensure I was home for the courier. However at 1:57pm on Weds 10 March I got a notification that there was an issue with delivering my parcel today and that they'd try again next working day. It's now Sunday and the parcel still says it's at depot and no one at Hermes has responded to my complaint. Prezzybox seems great, but should rethink their use of Hermes...this would stop me purchasing gifts from here again (unless I was getting well in advance of birthday / mother's day) as now this gift is going to be too late...”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“What a lovely experience, easy to order, great service, excellent communication and speedy delivery! What more can you ask for! Superb selection to top it off with great value for money. Definitely recommend them! Two thumbs up 👍”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“They packaging was open and battered by the time I got it and I have tried to contact you with no reply”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Ordered 3 items for mother's day on the Wednesday. Told delivery would be Thursday - Saturday. Only one turned up. Won't recommend”

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Posted 4 years ago

Hello Neil, Thanks for your review. Please see your confirmation email for information regarding the delivery dates for your order. As your items are coming from different external partners they have different delivery estimates. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Didn’t receive the item!”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Come broke and waiting for a replacement. If replacement is in perfect condition then I would upgrade to excellent”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Rubbish service. You cancelled my order without telling me leaving my daughter without a Mothers Day gift for her mother. Hope that makes you proud. Pathetic.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I am unsure if all the products I purchased are being delivered as only one of the three products have arrived with no news on the others”

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Posted 4 years ago

Hello, Thanks for your review! You can find your estimated delivery dates on your order confirmation. If you require any further help, please contact us. Many thanks, Prezzybox.

Posted 4 years ago

“I placed the order on Sunday 7 March for a letterbox bottle of wine for my friend's daughter's birthday on Wed March 10th. Delivery said 2/3 days. I received an email from Hermes on Monday 8th advising that they were expecting my parcel. Received another email from Hermes on Wed 10th that they had received my parcel. Then received another email on March 11th to say order delayed. Still waiting. Not very happy.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“Why is my order coming from two different places,why has the company put my money back into my account,I'm so annoyed.”

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Posted 4 years ago

Hello Rebecca, Thanks for your review. We can see a member of the team contacted you on 09/03/2021 regarding your order. We recommend checking your junk folder as sometimes our emails can end up in there! If you still need help with this, please do contact us. Many thanks, Prezzybox.

Posted 4 years ago

“I have just recieved my order and its faulty - a smash bottle already smashed!!! It's for my Mum for mother's day and now it's too late to get a replacement!”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I'll review when I actually receive my order”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Product I purchased is good and exactly what I wanted. However the website experience was awful. My first try took five attempts to order which failed, mostly at the payment stage. Then I got useful emails to say my basket was saved and did I want to complete: on trying to do this I got directed to anything but my basket, so failed again. I finally got my order but ringing and talking to a helpful operator. Good I thought and when I looked my purchase decided to get another one. Went on website and all worked well and I set delivery address to the recipient (birthday present), and sat back expectantly. Order acknowledgement had screwed up new delivery address, somehow combining part of my address with intended recipient. So parcel came to me and birthday missed. Conclusion website hopeless a s altogether too pink rather than operational. WILL NOT BUY AGAIN from Prezzybox”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews