Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Disgraceful service! Order was cancelled using the Irish Sea boarder as an excuse for their lack of preparation to provide a service to the British citizens of Northern Ireland. Appalling, disgraceful, amateur business! I will never be using this company again!”

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Posted 4 years ago

“My box of malteaers came all smashed up :(”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that you've experienced an issue with your order. Unfortunately we’ve had no contact to let us know you've experienced an issue, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Still nothing delivered despite the delivery dates being 18th - 22nd Feb. No communication from you and no apology.”

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Posted 4 years ago

Hello, Thanks for your review. We've had a look at your order and can see two members of the team have contacted you directly via email regarding your order. We do recommend checking your junk folder in case the emails are in there! If you still need help from us, please contact us on csteam@prezzybox.com Thanks, Prezzybox.

Posted 4 years ago

“I haven’t received the item yet!”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“The gift has not arrived yet 4days after ordering it,”

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Posted 4 years ago

“Prompt delivery and well packaged. I can always rely on the quality from Prezzybox, well done !”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Received e mail asking me to give review but have not received order so a little bit difficult. Either ask for a review a little later or ensure customer received goods maybe a good idea”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Still haven't received refund.”

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Posted 4 years ago

Hello, Thanks for your review. Please contact us directly on csteam@prezzybox.com so we can discuss this with you. Many thanks

Posted 4 years ago

“Not received them yet . So cannot give a review”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Waste of time. Order doesn't ship to NI. Should state that”

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Posted 4 years ago

Hello, Thanks for your review. We're very sorry that we were unable to fulfil your order due to Brexit restrictions, this is something we're working hard to resolve. Information regarding this can be found in our delivery section on the site, we hope this helps! Once again, apologies for any inconvenience caused. Thanks, Prezzybox.

Posted 4 years ago

“Has not arrived”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. We can see the estimated delivery dates for your order are Wednesday February 17, 2021 - Wednesday February 24, 2021. These can be found on your order confirmation. We hope this helps! Thanks, Prezzybox.

Posted 4 years ago

“Terrible service...order confirmed, then an email from PayPal to say I was getting a refund. Emailed prezzybox to ask why order was cancelled, a week later no reply then get an email asking to review my order 😂🤷‍♀️”

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Posted 4 years ago

Hello, Thanks for your review. We can see a member of the team contacted you on 16/02/2021 regarding your order. We recommend checking your junk folder incase our emails may have gone into there! If you'd like to talk to us about this some more, please contact us on csteam@prezzybox.com. Thanks, Prezzybox.

Posted 4 years ago

“The item did not arrive. Even though I was assured it would arrive for my nieces special 60th birthday. I am now told it will arrive either this Saturday or Monday. And was told you will refund postage very disappointed with your company’s customer service”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I selected to use this company as I was guaranteed a next day service to get a valentines card, this never arrived dispite me paying extra for the delivery and the info on the delivery stated a Saturday delivery, now I'm being advised since contacting customer service that I didn't select the correct delivery even though I paid extra money and have confirmation also on the website under the delivery I choice £6 stated next day Saturday delivery. ”

Helpful Report

Posted 4 years ago

Hello Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“Item was open inside box - foil wrapper had been ripped open”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Prezzy box wouldn’t ship to Northern Ireland, to much like hard work for them”

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Posted 4 years ago

Hello, Thanks for your review. We're sorry we weren't able to fulfil your order on this occasion due to Brexit restrictions. This is something we're working hard to resolve. All personalised items are still available for delivery. We're sorry for any inconvenience caused on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“My name was shown and I needed it to be anonymous. This has caused a lot of issues for me and I am very disappointed”

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Posted 4 years ago

Hello, Thank you for your recent review. We appreciate all your feedback and we hope to see you again soon! Thanks, Prezzybox

Posted 4 years ago

“I ordered a gift for Valentine's Day and paid extra for it to arrive on 13th Feb. It failed to get here and still waiting on Monday 15th. Very disappointing service.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Overpriced rubbish not happy , should be zero stars.”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Over priced present!! Thought it was gonna be something special but no a standard toblerone with a second printed sleeve over top!!! Very disappointing especially for the price.”

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Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks Prezzybox.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews