Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“My order came today and was not happy with it the box is damaged badly so will be contacting today to get it sorted first time ordering from you too.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Personalised gift was terrible you cannot see the pic at all☹”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“packaging inside was squashed up ripped and torn I would not give anybody a present wrapped likethis r burrows”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“With shopping options limited and the rapidly-approaching occasion of my wife's birthday, I needed to find something that met these criteria: 1 she hadn't got it 2 she would want it and 3 she wouldn't know about it or be able to guess it. Within a few minutes of finding your website, I had found exactly what I wanted (although I didn't know it!). It was delivered promptly and now awaits her approval. It is wrapped and hidden. I would, of course, mention WHAT it is but still have to keep it from prying online eyes. Many thanks,Prezzybox.com- this may well be the start of another great relationship!”

Helpful Report

Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“My item has not arrived and I’ve had no update since Sunday?”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We can see that your estimated delivery dates for your order are up to 5th February. We politely ask that you allow a little extra time for your order to arrive. Thanks, Prezzybox.

Posted 4 years ago

“I can’t review the product as it hasn’t arrived yet.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Order placed accepted and paid for but then cancelled several days later as items are no longer being delivered to Northern Ireland which would have been useful to know before wasting my time ordering as now I have to find a replacement gift for a birthday elsewhere.”

Helpful Report

Posted 4 years ago

Hello Carrie, Thanks for your review. We're really sorry that we weren't able to fulfil your order on this occasion due to Brexit regulations. This is something we're working hard to resolve. Once again, apologies for the inconvenience. Thanks, Prezzybox.

Posted 4 years ago

“I’m not happy at. All I paid next day delivery and it was delivered in 4 days ten my items was sent seperately i won’t. B using this site again x”

Helpful Report

Posted 4 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 4 years ago

“Rubbish product. Broke Day 1”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I paid extra for premium Saturday delivery and the order still hasn't arrived. No response from customer service either. Not a great experience so far!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Not received my order?”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review, we have checked your tracking information and it looks like your order is out for delivery today. Please note deliveries can be made up until 9pm during this busy time. If you experience any further issues please do get back in touch, Kind Regards Prezzybox

Posted 4 years ago

“Unfortunately item said despatched but never arrived.”

Helpful Report

Posted 4 years ago

“I ordered two mugs one arrived with outer box with prezzybox logo inside was a mug and gift box. The other one arrived in a white small cardboard box with addresses label stuck to it and the mug inside that’s it. When questioned why they were so different I was told they use other suppliers. Well I’m sorry that’s not good enough.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We can see that the two mugs you ordered were of different designs and come from different suppliers, this is why there were differences in the packaging. We hope this clears up any confusion. We can see that your delivery charge has been refunded as a gesture of goodwill. This will cover the cost of purchasing any additional packaging should you wish to do so. We hope this is now resolved for you. Thanks, Prezzybox.

Posted 4 years ago

“Delivery got lost over the Christmas period. The quality of customer service varied depending on who you spoke to. The first person was completely useless and was unable to resolve the issue; just told me to keep waiting. The second person was excellent; very apologetic, looked into the delivery for me and called me back to issue a re-order. Unfortunately, receiving the order 5 weeks after originally ordering it and well after Christmas left a sour taste in the mouth, and the first customer service rep helped sully their reputation. I won't be using Prezzybox again.”

Helpful Report

Posted 4 years ago

Hello Sean, Thanks for your review. We're sorry that you experienced an issue on this occasion. Unfortunately due to the pandemic and there being more deliveries than usual at Christmas, this did cause some delays with some of our deliveries. This is why we asked you to allow some extra time for your order to arrive. We can see that unfortunately your order was lost in transit and we're very sorry about this. A replacement was arranged that has been received by yourself. We're sorry that you weren't happy with the service you received on this occasion, if you'd like to talk to us some more, please do get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Still waiting for birthday gift for my friend to arrive which I ordered 21st Jan paid extra for it to be delivered 23rd Jan still waiting for the gift arrive while my friend thinks I've forgotten her. Never again will I trust Prezzybox.Barbara Evans”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“When the item arrived tge frame was broken on the corner, this was not done in transit as all the outer and in inner packaging was still very much intact so it must of been dropped during the packing process. Although I'm due to receive a replacement this was a present for someone and now I have to wait to give that person a late present because of this.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“My order was meant for my sister's birthday and has not arrived. I'm disgusted at the poor level of customer service despite the companies boastful website. This will not be the first review I write about my first experience with 'prezzybox.com' I will tell everyone never to use this service and warm everyone I possibly can”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Haven’t received my order... which was meant to be delivered before Christmas”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry to hear that you haven't received your order. We checked the tracking and sadly it looks as though it is lost in transit. We are very sorry about this. We can see that a member of the team has responded to your email and issued a full refund. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Despite me pointing out that the item purchased was a gift and I have not seen it, Pressybox.com don't seem to realise that the request for a review should go to the recipient Not the sender !”

Helpful Report

Posted 4 years ago

Hello Hugh, Thanks for your review. The request for a review is sent to the email address linked to the order. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. Thanks, Prezzybox.

Posted 4 years ago

“as of the 10th of January the card has not been received yet ordered on 31st december”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews