Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“The date selected was the 13th as I said if you can't deliver on that date then you should have let me know and not just change the date to what suits you, a valentine's gift is for valentine's it doesn't take a rocket scientist to work that out”

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Posted 4 years ago

Hello, Thanks for your message! We can see your estimated delivery dates for your order are Wednesday February 17, 2021 - Monday February 22, 2021. These can be found on your order confirmation. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“The product was not as described. The print on the bottle stopper was a brown blurred colour and not as pictured. As a consequence the writing was illegible and not what was expected. Very disappointed.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“It’s Valentine’s Day and it doesn’t look like Hermes have even received the order from you. Not happy at all. I have no gift for my wife”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Didn't receive one of my items that cost me 40+ pounds really not happy and I cant get in touch with you because I didn't make account or receive a email off you.”

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Posted 4 years ago

Hello, Thanks for your review. We can see a member of the team contacted you on 09/02/2021 regarding your order. be sure to check your junk folder as sometimes our email can make their way into there. If you'd like to talk to us some more please contact us csteam@prezzybox.com. Thanks, Prezzybox.

Posted 4 years ago

“I paid £6 for next day delivery and it hasn’t arrived yet”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Over priced cheap rubbish I wouldn't give it to my wife I'd be too embarrassed!!!”

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Posted 4 years ago

“Item still hasn’t artived”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“You would not send my order to.N.Ireland. hence the one star”

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Posted 4 years ago

“Never received my order”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“What's this all about? Very high-quality work😠 It's a spoiled gift.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I still haven't received my order. Its been a month. I want a refund. Extremely disappointed. Needed it for a birthday that was 3 weeks ago. Still not here.”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“I went to place an order onsite - got an error message saying it hadn’t gone through... closed my laptop and thought I’d try again tomorrow as I recorded no email. Tried again the following day and was successful so thought great! Notified in my account I had 2 pending transactions so contacted the companty to reinstate the fact I only wanted 1 personalised vase. Even with this info you have said “there’s nothing you can do” I’m a repeat customer who has now been stung with paying £53 all because your website gave me the incorrect screen and now have paid twice for express delivery and have two personalised vases which I didn’t want - definitely will not be shopping with you again from this god awful experience and now down money.”

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Posted 4 years ago

Hello, Thanks for your review. We can see that a member of the team has contacted you and is helping you with this issue, however if you need any further information then please do not hesitate to contact us. Thanks, Prezzybox.

Posted 4 years ago

“Ordered 2 items got 2bconfusing emails, about 1 order and that we will not get it until the 22nd Feb. No use as it was a valentines gift. Asked to cancel and now been told it been sent? Will not use again”

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Posted 4 years ago

Hello, Thanks for your review. Our suppliers are working super hard to get orders out as quickly as possible at present, we can see that your order should arrive with you by Valentines as needed. We're sorry for any confusion caused, if you would like to speak to us about this some more, please do get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Unfortunately 1star only. When ordering goods on Friday, website clearly states that item is in stock and will be delivered between next Friday and Monday. On Tuesday got refund as it is out of stock...”

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Posted 4 years ago

Hello, Thanks for your review. We're very sorry that we weren't able to fulfil your order on this occasion, we can see that a member of the team has contacted you regarding this. Once again, we're sorry for any inconvenience caused.

Posted 4 years ago

“Never received my item”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Photo was adjusted without my approval which means the photo came back extremely bright and blurry. Disappointed.”

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Posted 4 years ago

“Thank you”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Hey... Nice1... Package not arrived yet and as u picked hermes it probably won't!!! So let's just wait and see eh!!!”

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Posted 4 years ago

Hello Edward, Thank you for your review. We can see that your order has now been delivered after the time of this message. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us. Prezzybox

Posted 4 years ago

“very small... on picture looks like huge pot and in reality is like 4 cm.. I am very disappointed ... not worth the price :-(”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks, Prezzybox

Posted 4 years ago

“Terrible. No message printed and delivered at wrong time.”

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Posted 4 years ago

Hello, Thank you for your review, we are sorry you have experienced an issue with your order, a member of the team has contacted you for more information to try and help you with this and we are waiting for your reply, Again we are very sorry for any inconvenience caused and we look forward to hearing from you shortly. Speak soon, Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews