Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“- Ordered to be delivered on a specified date... it 3 days early. - You ask if i want to include a note, and then do not include the note. Basically my grandfather received his birthday gift 3 days earlier with no note of who it came from. He thought it was sent by mistake as was attempting to try and arrange return with the courier before i found out.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We can see that you selected a standard delivery for your order, which gives a 4 day window for delivery. We not offer delivery on a specific selected date however we recommend using the next day delivery and ordering the day before the item is needed in this situation. We're sorry that your gift message was not included in your order, this should have been printing onto the delivery note, we can only apologise if this was not included. If you'd like to speak to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“No progress on my present!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“I am still waiting fro my reimbursement of my order that you have canceled because of the Brexit regulations ??”

Helpful Report

Posted 4 years ago

“My selection was no longer available even though it was advertised on PREZZYBOX's website.”

Helpful Report

Posted 4 years ago

Hi Samuel Thank for you for taking the time to leave a review. We are sorry that we was not able to fulfil your order on this occasion, as this comes from a Partner company of ours we wasn't aware of the discounted product until recently. This has now been removed from the website, we apologise for any inconvenience caused Kind regards Prezzybox

Posted 4 years ago

“Very disappointed. No email to confirm order. No email to say it had been dispatched. Lack of communication”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! We have resent you confirmation order and can see it was Shipped: Wednesday, January 6, 2021 10:37:00 AM and is Estimated: Friday January 8, 2021 - Tuesday January 12, 2021 Kind regards Prezzybox

Posted 4 years ago

“You should put it on your website that you won’t deliver to Northern Ireland”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're very sorry that we weren't able to fulfil your order on this occasion due to Brexit. This is an issue we are working hard to resolve. We can see a member of the team has been in contact about your order and issued a £5 voucher for the inconvenience. Once again, we're so sorry. Thanks, Prezzybox.

Posted 4 years ago

“Still not recieved”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“They miss some of the writing off of the present very disappointed will never order from them again”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Went to wrong address and didn't get notification from courier or prezzy box that Item was being delivered.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear that there was an issue with your order. We can see that a member of the team has helped you with this. Once again, apologies for any inconvenience caused. Thanks, Prezzybox.

Posted 4 years ago

“Item still hasn’t arrrived”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Didn't work at all”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Didn’t even receive what I ordered very disappointing”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We can see that the estimated delivery dates for your order are Wednesday January 6, 2021 - Friday January 8, 2021. These can be found on your confirmation. Please allow a little extra time for delivery. Thanks, Prezzybox.

Posted 4 years ago

“Still have not received vouchers fir two gifts fir Christmas after two e mail to yourselves.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Parcels are dumped on the street and prezzybox don't reply when you ask to be reimbursed for poor delivery and item missing”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Never received items”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We’re sorry there’s been an issue with your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 4 years ago

“My items havent arrived”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“All my parcels did not arrive.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Haven’t received my items that were meant to arrive before Christmas! Have tried to email and got no response!”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Item did not arrive on the dates given. Letting me down and frustrated with not being able to give the intended personalised gift, as item arrived 5 days after due date.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on. Thanks, Prezzybox

Posted 4 years ago

“I am deeply unimpressed as the parcel hasn’t arrived. It was meant to come before Christmas and has still not arrived now on the 29th of december. Outrageous.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We can see a member of the team contacted you to advise that sadly the item was out of stock and refund was issued. We're very sorry about this. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews