Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Absolute rubbish! The presents were useless and not fit for purpose! It’s not as if they were cheap either, but they might have well have been! TAT!”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“My order has not arrived?”

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Posted 4 years ago

Hello, Thanks for your recent review. We’re sorry there’s been an issue with your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 4 years ago

“Jewellery stand was wobbly on delivery”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“3 days after Christmas and I still haven't received the items I was told would come for Christmas”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Item was first delivered to the wrong house by hermes, arrived broken and then was refunded as they were out of stock a week before Christmas”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Hi I have still not received my order that I placed with you? I’d like to know if it’s on the way or how to get a refund as it was a Christmas present for my partner”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Only 1 star as I have to put a star rating to submit requested review. I am still waiting for my parcel to be delivered.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We’re sorry there’s been an issue with your order, we’ve contacted you directly to discuss this. Speak soon! Thanks, Prezzybox.

Posted 4 years ago

“Some of my purchases didn't turn up before Christmas some where refunded some weren't not overly impressed.on day of delivery Someone was in all day no one knocked or put a card through I had to go down to Depot next day”

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Posted 4 years ago

“Wrong items delivered”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Opened the gift this morning and one side doesn’t even work. Shocking, not happy”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your item was faulty. We do offer free returns for any faulty non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thank you, Prezzybox.

Posted 4 years ago

“Item damaged, box was ripped and could not be closed. This was a Christmas gift which I can no longer use!!”

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Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“The package was so poorly packed dpd refused to deliver it because of damage. You company was informed and done nothing then went off on your holidays.and aren't answering any email. Great service”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged, it look's like the gin had broken which is why DPD refused to delivery the order. I can see a member of the team has helped you with this issue and you have been fully refund Apologise once again for the in the inconvenience caused Thank you again for the feedback Prezzybox.

Posted 4 years ago

“Very unimpressed so far. Ordered on 20th Dec, chose express delivery (presumably quicker than standard delivery 1-3 working days). Hermes alerted me on 21st that they are awaiting the parcel from Prezzybox and have not emailed since to say they have the parcel. Still no delivery on the 24th, so unlikely to be receiving this before Christmas Day.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with our courier. We can see your order arrived safely and that a member of the team has refunded your next day delivery charge Many Thanks, Prezzybox

Posted 4 years ago

“Item no longer available even though possible available to order”

Helpful Report

Posted 4 years ago

Hi Thank you for your email Unfortunately We was out of stock at the time of your order however there are some available now if you wish to make a purchase again. Kind regards Prezzybox

Posted 4 years ago

“The item I ordered was discontinued so I never got it.”

Helpful Report

Posted 4 years ago

Hi Sophia Thanks for your review Due to the popular demand of this product we have now restocked if you would like to place another order, you can do so know we have also sent you a voucher code for money of! Kind regards Alexandra

Posted 4 years ago

“I would write a review but unfortunately my gift hasn’t even arrived, extremely upset about having no updates on this expensive gift ...”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“My box was supposed to arrive yesterday. It didn't. Had a message from delivery company confirming they are waiting for it from prezzy box. You've sent me a review request before I've seen it.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Not recieved the boxers”

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Posted 4 years ago

“Said on the website when I ordered on 18th that it would be delivered by Christmas so I specifically ordered off this website as it is an Xmas present and paid for Saturday next day delivery... product has still not arrived. Edit:Product arrived after Xmas. Delivery fee was refunded”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit I can see a member of the team has helped you and you have been refunded for the delivery charge If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 4 years ago

“I ordered a Present for Christmas and today received a refund with no explanation when it should’ve been delivered today!! No good”

Helpful Report

Posted 4 years ago

Hi Amy We emailed you 21/12/2020 10:22:42 to say Thank you for your recent order with Prezzybox. Unfortunately, the Grow it - Bonsai Tree you have ordered is currently out of stock and we do not have a stock due in date. We cannot apologise enough for this. We have, therefore, Cancelled your order If payment has been taken for the out of stock item then this will be refunded today. Once again please accept our sincere apologies. Hope this helps Kind regards Prezzybox

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews