Prezzybox Reviews

Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

4.5 Rating 58,288 Reviews

88 %

of reviewers recommend Prezzybox

4.5

Based on 58,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Tell us how Prezzybox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Prezzybox 1 star review on 24th August 2025

Gail Resnick

Prezzybox 1 star review on 26th July 2025

Stsev

Prezzybox 1 star review on 28th June 2025

Ewfb

Prezzybox 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

Prezzybox 1 star review on 27th May 2025

Harrylucy977 At Gmail. Com

Prezzybox 1 star review on 25th May 2025

Christabelle

Prezzybox 1 star review on 10th April 2025

Francis

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10 yes 10 day delivery time rubbish”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. As your order is a personalised item, it does take longer to be produced and sent out. Your estimated delivery dates are shown on your order confirmation. We hope this helps!

Posted 4 years ago

“Parcel still not delivered. Said delivered by 15th. Not very happy as it was for a secret santa that was due today 18th”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us. Thanks, Prezzybox

Posted 4 years ago

“I’ve not received my order as yet so I can’t comment at the moment.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 4 years ago

“Been waiting for my item for more than 3 days from the delivery date with no proper excuse..”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 4 years ago

“Still not delivered, hermes sent e mail saying I was not in yesterday ( I was in all day) they said they would try again today, no delivery yet, been here waiting again. Another day not delivered.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see that a delivery will be attempted today. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox

Posted 4 years ago

“Absolutely awful. Part of the order was missing on delivery with the box half open. Called the customer service number and spoke with Lauren who said send an email with photos of the damaged box. No reply, no replacement offered and no solution. Will not be using Prezzybox again”

Helpful Report

Posted 4 years ago

Hello Sharon, Thanks for your review. We're sorry to hear you had an issue with your delivery. We can see that Lauren contacted you back via email to advise that a replacement order has been arranged for you. The replacement order has been dispatched today and will be with you in the next few days. Thanks, Prezzybox.

Posted 4 years ago

“item i ordered did not arrive, response i got did not even apologise, will not use again”

Helpful Report

Posted 4 years ago

Hello, Thanks for your recent review. We are sorry that an item was missing from your order. We can see a replacement has been arranged for you. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Sorry to say my order still hasn’t arrived”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Paid a hefty premium for fast delivery to ensure my Secret Santa parcel arrived on time.... expected Tuesday, now Thursday and still waiting. In fairness to Prezzybox this is more the fault of their selected Courier (Hermes).... but still. Can’t review the product as still not arrived so am having to go out today to do some last minute panic buying.”

Helpful Report

Posted 4 years ago

Hello Thank you for your feedback. We can see that the order is delayed with Hermes so we have refunded your delivery difference for you now, Many Thanks.

Posted 4 years ago

“I have still not received the item”

Helpful Report

Posted 4 years ago

Hello Ian Thank you for your feedback. Your order confirmation states that your order is due between the 18th and the 21st. We hope this helps.

Posted 4 years ago

“Product arrived broken, poorly packaged and no response from complaint issued”

Helpful Report

Posted 4 years ago

Hello. Thank you for your feedback. Apologies but we cannot see an email from yourself however, we have issued a replacement for your order now. Many Thanks.

Posted 4 years ago

“Ballsed my first order up, didn’t tell me for 3 days.”

Helpful Report

Posted 4 years ago

Hello Thank you for your feedback. Unfortunately, there was a stock issue and you have now been refunded for the missing items. Apologies again.

Posted 4 years ago

“The lamp I brought is very very small compared to the photo and the part where you plug the lamp in comes in and out. Very rubbish quality. Will not be buying from prezzybox again.”

Helpful Report

Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“I'm still waiting for delivery”

Helpful Report

Posted 4 years ago

“Still not arrived. nothing heard from them for over a week. No way of contacting them”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We're sorry to hear that your order hasn't arrived. We've contacted you directly to discuss this. Thanks, Prezzybox.

Posted 4 years ago

“Not happy with service at all. Even though I paid a deliver change for it to come early. Plus I have not received my order yet. I have plenty of notice and still was not able to cancel!!!!!!@”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Unfortunately your order was placed after our cut off time, this is why your delivery dates were not as expected. I can see that your order was cancelled as requested by a member of the team. If you'd like to talk to us some more about this, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Ordered with option for the next day delivery, as I needed gift ASAP. It's been 3 days after ordering and still have no gift... So disappointed.”

Helpful Report

Posted 4 years ago

Hello Maria Thank you for your feedback. We can see that your order arrived today. Many Thanks.

Posted 4 years ago

“Item not delivered in the time frame stated.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order is taking a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see a member of the team has arranged a replacement order for you. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox

Posted 4 years ago

“You have sent me a review email before I have got the product!”

Helpful Report

Posted 4 years ago

Hello Thank you for your feedback. We are also requesting feedback for your general shopping experience. If you have any questions, please contact us at csteam@prezzybox.com.

Posted 4 years ago

“Item came completely different to how it looked”

Helpful Report

Posted 4 years ago

Hello Abbey Thank you for your feedback. We can see that you have been in contact with us directly and a refund has been issued. Many Thanks.

Posted 4 years ago

Prezzybox is rated 4.5 based on 58,288 reviews