Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Still haven’t received the order I placed on the 13th November......”

Posted 4 years ago

“Parcel arrived on time which was great - but the way it was packaged was atrocious considering it was fragile and yes you guessed it - it was broken when I opened the package.”

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Posted 4 years ago

“Excellent service quick delivery and value for money”

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Posted 4 years ago

“Goods haven’t been received as yet so a review is premature”

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Posted 4 years ago

“I ordered the Gin Hamper. Very expensive , unpacked it to find hamper in bits and a tatty piece of tissue covering it. Nails sticking out of sides, made finger bleed. Far from happy, would like a returns label and full refund. I have order other bits, just hope they won’t be in such a bad state.”

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Posted 4 years ago

“Received and empty package without my item”

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Posted 4 years ago

“I can’t review what I haven’t received”

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Posted 4 years ago

“I got the dispatched email but then had to call twice to find out that the dispatched email was a mistake and it’s actually out of stock”

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Posted 4 years ago

Hello, Thank you for taking the time to leave a review. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Horrendous delivery service and customer service. Ruined my Secret Santa.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue and a full refund has been issued, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Hasn’t arrived yet so I can’t comment”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. Your estimated delivery dates are Monday December 14, 2020 - Tuesday December 15, 2020. We hope this helps you.

Posted 4 years ago

“Hermes let the whole experience down. Absolutely terrible service and an experience I wouldn’t want to repeat”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Item not received”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Rubbish rubbish”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that you weren't happy with your shopping experience on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“I have received an e mail and also a text saying that the package has been delivered but it hasn't. I have contacted YODEL who said has it been left at a neighbour's or in a safe place. As we are offices and have lots of neighbour's. Where do I start? How hard is it to deliver a package addressed to Passmore to a building with Passmore signage. As I haven't received the package then I have to rate Prexzzy box low as Prezzybox employ the couriers. Otherwise the speed of which it could have been delivered (if not left in a safe place or a neighbours) would have been good.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“My item should have been delivered last Friday the 4th of December, I had an email from Hermes to say they would let me know when they have received the item, nothing from them yet. This is now Monday afternoon on the 7th of December, still nothing, not a happy customer.”

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Posted 4 years ago

Hello Mark, Thanks for your message! We've looked at your order and can see your estimated delivery dates are Saturday December 5, 2020 - Wednesday December 9, 2020. These can be found on your order confirmation. If you need to talk to us about this some more, please do get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Paid extra for Saturday delivery arrived Monday. Utterly pointless”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We've contacted you directly to discuss your issue. Thanks, Prezzybox

Posted 4 years ago

“Haven't even received item yet and you are pestering for a review”

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Posted 4 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you.

Posted 4 years ago

“I would like a refund for the faulty goods i have received”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Felt conned with the size”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 4 years ago

“Two items still to arrive .”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews