Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“My order for socks was accepted, I showed my granddaughter what I had ordered and she was very excited to get them, around 5 days later I received an email telling me they were discontinued, she is extremely upset.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We are very sorry that we were not able to fulfil your order due to it being out of stock. We can see that a member of the team has issued with a £10 voucher to put towards an alternative item on the site. Once again, we are so sorry for the inconvenience on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“The product was the worst product I have ever bought”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“The product was the worst product I have ever bought”

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Posted 4 years ago

“The product was the worst product I have ever bought”

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Posted 4 years ago

“The product was the worst product I have ever bought”

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Posted 4 years ago

“What I ordered wasn't what got delivered. One item can't get it right. Keep your £50 voucher. shit”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Order placed 14 nov paid £3.99 for delivery which still not delivered 24 nov.... chased twice with customer service, awaiting response! First time using Prezzybox.... won’t be using again! Very disappointed”

Helpful Report

Posted 4 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“Pefection”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“very poor quality DO NOT BUY FROM HERE !!!!!!!!!!!”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“My order still hasn’t arrived after saying it would be with me by the 19.11.20. I had purchases part of the gift as a present for my boyfriend who’s birthday is today so I will be very disappointed if it doesn’t arrive today!!”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. We have had a look at the tracking for your order and can see it has updated to say 'Your friendly local courier will try to deliver between 09:00 and 13:00 today' We hope this helps! Thanks, Prezzybox.

Posted 4 years ago

“Order never arrived. because you use Hermes who are worst courier ever”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Really not impressed with this item. Does not reflect the picture shown on your website”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Excellent products and excellent service! Definitely helped me with my Christmas shopping this year!! Thank you prezzybox!!”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“I placed my order on the 13th November and not had any correspondence to advise when my order will be dispatched.”

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Posted 4 years ago

Hello, Thanks for your review. We can see that the estimated delivery dates for your order are Tuesday November 17, 2020 - Wednesday November 18, 2020, these will be on your confirmation email. You will receive a dispatch email when your order is dispatched. Be sure to check your junk folder as emails can sometimes end up in there! If you'd like to talk to us some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“Due to be delivered yesterday, not received nor have I had an email update”

Helpful Report

Posted 4 years ago

Hello, Thanks for your review. Unfortunately it looks like our couriers attempted a delivery over the weekend but no one was in, they will try again today. Please see your tracking link for updates. If you'd like to talk to us about this some more, please get in touch. Thanks, Prezzybox.

Posted 4 years ago

“I cannot believe that your driver left my parcels out in the Pouring rsi rain in plain sight for anyone to walk away with.”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“The box with two items arrived in pieces. A small piece of sellotape holding battered top and rest of flimsy box wrecked I took photographs before it fell to pieces in my porch. The contents are in reasonable condition. With decent packing would rate service as good. With awful packing would rate as very poor”

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Posted 4 years ago

Hello, Thank you for your recent review. We're sorry to hear that your parcel arrived with damaged packing, we appreciate all your feedback. Thanks, Prezzybox

Posted 4 years ago

“Unfortunately I wouldn’t order from Prezzybox again. The packaging for the products I brought where squashed and some had come apart. They are Christmas presents that I am now having to find other holders for cause the current ones make it look like they were thrown around. I have done a lot of online ordering recently and this is the only retailer I have had problems with, which is a shame.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Ordered several items a few days ago, didn't get an email regarding any of them or any confirmation emails that I purchased them so was left in lingo wondering if the orders had even gone through or not.”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Do t have my parcel”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews