Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Half the order was wrong. I won't be using the site again.”

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Very happy quick too”

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Posted 4 years ago

“Very poor. I have contacted you by email as my order on 1 December has not been dispatched. I have emailed you as I received no confirmation of my order yet the money was taken from my account. I have had no reply from you. Natalie Howard”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Items came all wet and even smashed up. Would like to get a refund. All boxes mashed up this is unacceptable.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Sorry. Item has still not arrived. Keith”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Was told an item was out of stock a couple days after placing the order. Was annoying seeing as it’s a birthday gift for the same week. First time using, won’t be using again”

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Posted 4 years ago

Hello Bryan, Thanks for your review. We're very sorry that we were unable to fulfill your order on this occasion. We can see that a refund has been processed for your order. We cannot apologise enough for the inconvenience on this occasion. Thanks, Prezzybox.

Posted 4 years ago

“Gift for a birthday present still yet to arrive... Emailed for ETA no reply. No existent customer service”

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Posted 4 years ago

Hello, Thanks for your review. We can see a couple of members of the team have responded to your emails. Occasionally our replies can go to junk/spam so be sure to check there! We can see that your order has been delivered after the time of this email. Should you have any further questions, please do get in touch. Thanks, Prezzybox.

Posted 4 years ago

“My parcel was delivered today by Hermes. I received a message this afternoon to say the parcel was left in my porch but this could not be possible as our porch is locked. When I got home I found the parcel left outside by the front door and It was raining today as well. Hermes is the worst parcel delivery company ever. Myself, my friends and family have had so many bad experiences with them in the past and any company that uses them as a courier completely loses their reputation. Sorry prezzybox, no more orders from me or anyone I know.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. You can choose to have DPD at the check out next time you order from us. Hope this helps Kind regards Alexandra

Posted 4 years ago

“Awaiting for goods to arrive. Revising my review as goods arrived in original packaging and no damage. When opened only had packaging for product! The box was empty!!! Really disappointed these things aren't checked before hand!!”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We’ll deliver your parcel today between 1pm and 5pm Kind regards Prezzybox

Posted 4 years ago

“Unfortunately, I haven't had the best experience so far. I never usually leave bad reviews but this was my first order with the company and the first delivery made by Hermes was empty. Yes empty. The box was unsealed so I am not surprised it was empty - clearly someone has take my items but to then have the cheek to deliver the box empty and cleared open is a joke! I have logged this issue with the team but have not heard back from anyone. I have another order on its way as part of the first order which is a high value item so I am extremely concerned as to what Hermes will do with this one. I don't think they are reliable delivery source at all but it is very concerning that Prezzy box send orders out that are not sealed properly.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Do not order from this company, either late delivery or doesn’t turn up at all. Very disappointed with the service how do I get a refund on undelivered goods”

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Posted 4 years ago

“Poor delivery”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I received an email from yodel yesterday to say my order had been delivered and a signature was required I have not received my order and delivery driver is not answering or responding to my calls and messages”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! One of the team is looking into this know for you Speak soon!

Posted 4 years ago

“Please stop using hermes as a courier. My parcel arrived open and so damaged that I’ve had to ask for a replacement, which has delayed the whole order. Could be avoided if you used a courier that wasn’t notorious for mishandling packages.”

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Posted 4 years ago

Thank you so much for taking the time to write a lovely review! We hope you’ll choose to shop with us again in the future. Prezzybox.

Posted 4 years ago

“Still waiting to receive my order! This was a birthday gift, which will now not be received on time. The estimated delivery date was 25 November, three days ago. It is now the end of the day on 28 November and my parcel is still sat at the delivery depot.Very dissatisfied with the service. ”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Very poor service. Bought on the 17th November. Monies for three items have been taken. Spoken to customer service via email last email sent on Thursday still no response and all items still not received. I await communication from prezzybox. Hopefully they see this and respond seeing there “awesome” customer service team can’t be bothered. Just to top it off these were for a special birthday which unfortunately for me as now passed.”

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Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Sell fake seeds that don’t grow”

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Posted 4 years ago

“Rubbish bath bombs, there's no smell to them and they just leave little black dots everywhere. You end up dirtier than when you entered the bath”

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Posted 4 years ago

Hello Thank you for taking the time to leave a review. We are very sorry that you are not completely satisfied with your order. Unfortunately, due to the nature of the item, we are unable to return them but we really appreciate any feedback you have. If you have any further questions, please do not hesitate to contact us. Many Thanks

Posted 4 years ago

“From customer service I received this : Unfortunately we were out of stock of one of the items on your order and I can see a refund was issued to you in the form of a voucher as this was your payment method for the order I don't get it how those it fair that I have to pay for delivery twice the issues is with your reaction .Don't buy from this website or try to deal with them they just send you off bcoase they don't have something ....”

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Posted 4 years ago

Hello, Thanks for your recent review. We're sorry to hear you aren't happy with your items. Unfortunately we were out of stock of one of the items on your order and I can see a refund was issued to you in the form of a voucher as this was your payment method for the order. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks, Prezzybox

Posted 4 years ago

“Ordered something as a little present for someone only to receive an email two days later informing me that it wasn't even in stock”

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Posted 4 years ago

Hi Niall Thanks for your review I'm so sorry we couldn't fulfil your order Unfortunately due to high demand some times items do go out of stock. I can see however you have been fully refunded and once again apologies for any inconvenience caused. Kind regards Prezzy box

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews