Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Order still hasn’t came”

Posted 4 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 4 years ago

“Very disappointed as i believed to be the full version as on the naked marshmallow website but it clearly is just a sample box so shouldn't be shown at the full price thats been reduced .”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“Order hasn't arrived yet. Not arrived on time and severely worried due to it being sent using Hermes.”

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Posted 4 years ago

Hello, Thank you for your review We can see that your order has now been delivered after the time of this email. We hope this is now resolved for you but if you have any questions then please do not hesitate to contact us.

Posted 4 years ago

“Item was a meter away from my locked gate so no idea how delivery person go it over without throwing it, box half opened and left out in the rain”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“Paid £9.99 for next day delivery but the order was not delivered until 3 days later.”

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Posted 4 years ago

“I did not receive my gift.”

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Posted 4 years ago

Hello Samantha, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 4 years ago

“I ordered my parcel and still waiting a week now for it still to be dispatched, when I first ordered it, i was told it would be delivered between 4-6th November and it changed up to the 10th once I ordered, it was a birthday gift and wasn’t too happy that I have no update still”

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Posted 4 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 4 years ago

“Very quick to take my money but the courier refused to deliver the gift. When I contacted Prezzybox they just sent a bland e-mail saying it might take up to 72 hours to get back to me. Disgraceful service, never again. Stick to Amazon.”

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Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“The parcel has not arrived yet can someone tell me when it's going to get here”

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Posted 4 years ago

Hello, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox

Posted 4 years ago

“Definitely not worth £20 for a few sweets. Was expecting a lot more.”

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Posted 4 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item on this occasion. We do offer returns for any unwanted non-personalised items, so please contact us on: csteam@prezzybox.com if you’d like us to help you with this process. Thanks,

Posted 4 years ago

“Terrible Company, celebrated 23 years with my partner and wanted a small thank you item to be delivered at my home on the day needed, payed for the item to be delivered on sat 31st oct. Never turned up, still waiting Nov 2nd. Absolutely Rubbish will never use this company again and will never recommend. DONT SAY YOU CAN DO SOMETHING WHEN YOU CANT. FUMING..”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We've refunded you delivery charge as an apology, please allow up to 5 working days for this to show back into your account. Thanks, Prezzybox

Posted 4 years ago

“Half my items were broken or packaging damaged. Can’t be given as gifts but I’ve got no reply to my emails .”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 4 years ago

“I ordered 2 separate orders of the same item, I have recieved my second order but the 1st which I have paid for has not arrived and I have no confirmation email”

Helpful Report

Posted 4 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 4 years ago

“It took me quite a few attempts online to get through your page to order as wouldn’t let me view or amend delivery address as was using my mobile to order. Also my order placed was for a gift and it never asked me if a note could go on the gift saying who it was from so my friend didn’t know who gave her it. But disappointing if I’m honest and has put me off ordering through you again. ”

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Posted 4 years ago

“It hasn't arrived, despite my being charged £3.99 for postage.”

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Posted 4 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order is taking a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. Thanks, Prezzybox

Posted 4 years ago

“The presents are most unusual , different and it is a pleasure to ‘ Shop at Prezzybox’”

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Posted 4 years ago

Thank you for your wonderful review! We hope to see you again in the future.

Posted 4 years ago

“Ordered as a last min prezzy but it’s not arrived days later 🤷‍♀️”

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Posted 4 years ago

Hello, Thanks for your review. We can see that your estimated dates for your order are Tuesday October 20, 2020 - Wednesday October 21, 2020. Your tracking is showing the order will be with you today. We hope this is now resolved for you but if you have any further questions, please do get in touch! Many thanks, Prezzybox.

Posted 4 years ago

“Dissapointedy as my gift will not be delivered now in time for the celebration it was meant for!”

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Posted 4 years ago

Hello Irene, Thanks for your review. We can see the estimated delivery dates for your order are Monday October 19, 2020 - Wednesday October 21, 2020. If you'd like to talk to us some more about this, please get in touch! Many thanks, Prezzybox.

Posted 4 years ago

“Not delivered yet”

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Posted 4 years ago

Hello, Thank you for your recent review. We have had a look at your order and can see your estimated delivery dates are Thursday October 15, 2020 - Wednesday October 21, 2020. We politely ask that you allow a little extra time for your order to arrive. Please do not hesitate to get in touch should you have any further queries. Many thanks, Prezzybox.

Posted 4 years ago

“Had to phone to query confirm email, not delivered day requested, queried again via phone, still waiting confirm order and delivery!!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews