Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Item has not been delivered even though it says dispatched from hermes”

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We can see that one of our team is now helping you with this. All the best, Prezzybox.

Posted 5 years ago

“It said next day delivery hence why I purchased this item as I needed it for a present the next day and 2 days late it’s still yet to be delivered. I’m extremely disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox

Posted 5 years ago

“Paid for next day delivery and still not received the item 3 days later”

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Posted 5 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately our couriers are experiencing a slight delay with some deliveries, your order will be arriving soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 5 years ago

“Still not received”

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Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“Came after stated delivery date meaning it was late.”

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Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Ordered on the 5th August and still havent got it on the 12th. One wouldn't think it would take that long for a card. I will go to moonpig in future”

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Posted 5 years ago

Thank you for your review! We hope to see you again in the future.

Posted 5 years ago

“Still haven’t received it and did next day delivery”

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Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“My box turned up all broken and the golf game was broken. Very disappointed”

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Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Still not received my order , have tried to email but no response”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your review. We're very sorry to hear that your order hasn't arrived. Unfortunately we’ve had no contact to let us know you haven't received your order, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we will look into this for you right away. Speak soon!

Posted 5 years ago

“I’ve return my sign back it was completely wrong not heard anything from them or you have sent emails nobody has replied I’ve given this matter plenty of time I wont my money back or I will take this matter legally M F Quigley”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Wouldn’t know it hasn’t arrived”

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Posted 5 years ago

Hello, Thank you for taking the time to review your order, we are sorry you are experiencing a slight delay with your delivery, your order is dispatched but unfortunately the Royal Mail are experiencing a slight delay with some deliveries, your order will be arriving with the Royal Mail soon. Again we are really sorry for any inconvenience caused. Many Thanks, Prezzybox

Posted 5 years ago

“Very pleased with socks”

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Posted 5 years ago

“Thing, flimsy and feels like it will break or become Baggy after a few uses. Really unimpressed for the price. My husband got 3x Adidas ones for just £5 more and these are much better quality. Very disappointed”

Helpful Report

Posted 5 years ago

Hello, Thank you for your recent review, We appreciate all your feedback and we hope to see you again very soon, Many Thanks, Prezzybox

Posted 5 years ago

“Hasn’t arrived”

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Posted 5 years ago

“Items never arrived”

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Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“product quality is not very high and appears cheapish. confusion in delivery, having selected next day and paid extra for it, the firm now informs me that only 1 of 5 products that I had bought had next day and other 4 items had standard delivery which was not the case at time of placing the order a delivery was for all the products not individual. Nice and smart way of firm being cheeky. I would not buy again from them or recommend them to anyone.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review your order and for your feedback, All of our products show delivery methods below each item in the cart and the relevant delivery method needs to be highlighted for each item, We hope this helps you with future orders with Prezzybox, Thanks again!

Posted 5 years ago

“Came too late even though it was an e voucher. No communication either”

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Posted 5 years ago

Hello Sue, Thanks for your review. We can see that you selected an e-voucher as your delivery method. All e-vouchers are sent directly from our partner company within 24 hours of the order being placed. I can see a member of the team is speaking with you to help locate the voucher. Many thanks, Prezzybox.

Posted 5 years ago

“Ordered over a week ago for birthday present but still not arrived”

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Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’ve looked at your order and can see your estimated delivery dates are Monday July 13, 2020 - Thursday July 16, 2020. We hope this helps! All the best, Prezzybox.

Posted 5 years ago

“Photo of product offered misleading and express delivery service a rip - off”

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Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks

Posted 5 years ago

“Bought a personalized chocolate bar for my friends 30th, was over £7 for chocolate plus delivery. Size of the chocolate bar is definitely not worth £5! Might as well have bought a large bar of dairy milk”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. Sadly as per our terms and conditions, we can’t accept personalised items back. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews