Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“My parcel hasn’t yet arrived, but I’ve already been asked to write the product/experience review. 🤣 I hope my package arrives in double-quick time so I can win my prize! 🙃”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox

Posted 5 years ago

“I feel quite bad giving you a low score because my problem has been sorted out but I received a parcel where all three things were either broken or damaged. There was a badly dented tin of biscuits, a leaking jar of jam and totally smashed hot chocolate balls. There was one tiny piece of bubble wrap in the box and everything was rattling around. I called and received an apology and the parcel is being re sent which I appreciate. I have photos if needed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Products are without fault but delivery times and prices are ridiculous and not clearly explained. Birthday gift is now over 4 days late despite paying for special Saturday delivery.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Can’t write a review as not received item yet”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.

Posted 5 years ago

“I paid for Saturday delivery, placing my order on a Thursday so we’ll within the time required. It’s now Sunday evening and there is no sign of the parcel!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with our courier. We can see your order arrived safely on the 06/07/2020, we hope this is now resolved for you. Many Thanks, Prezzybox

Posted 5 years ago

“I ordered the strawberry and cream gift box valued at £14.99. To say it was not value for money is an understatement. For the goods I received I would not have £2 for let alone £14.99. There was a small box inside were 4 even smaller items that could have been in a dolls house they were that tiny. DO NOT buy this item”

Helpful Report

Posted 5 years ago

Hello! Thank you very much for your review. We're sorry to hear you weren't 100% happy with your item. We do provide accurate dimensions for the item/s you’ve ordered on our website, along with detailed lifestyle photographs which are indicative of size. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com and we’ll get back to you. Thanks,

Posted 5 years ago

“not happy with the products”

Helpful Report

Posted 5 years ago

Hello Preetpal, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Not received and overdue”

Helpful Report

Posted 5 years ago

Hello Adam, Thank you for taking the time to review your order, we are sorry you have not yet received your goods, we have had a look into this for you and can see your order is due for delivery on or around the 1st July, as shown in your confirmation email, however the parcel is with the courier driver and will hopefully arrive today, We hope this helps you. If you need any further help with this please do contact the team on csteam@prezzybox.com Kind Regards, Prezzybox

Posted 5 years ago

“Very unimpressed. Ordered my husband a gift for our 10th wedding anniversary, only to receive an email the day before to say they were unable to fulfil my order but 'don't worry, we've refunded you'. Not much consolation when I didn't have a gift to give my husband on the day. No reason given. Shame, and probably won't use again.”

Helpful Report

Posted 5 years ago

Hello there, Thank you for taking the time to write your review. We’re really sorry to hear that your order couldn't be fulfilled. Sadly, the item ordered is currently out of stock with the suppliers. We can see you have been refunded in full and apologise once again for the inconvenience this has caused. Thank you, Prezzybox.

Posted 5 years ago

“I paid for a next day delivery as it was for a birthday 4 days on and still no order received, when I contacted the office I was told it couldn’t be tracked through Royal Mail, I suspect it has been sent as a standard delivery”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see that your express delivery charge has been refunded for you. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Ordered a pressie for the wife to cheers her up NHS worker microbiologist who doing the testing. Ordered on the 22nd and still hasn't turned up on 26 June it was only a bottle of fizz and some chocolates - not happy at all”

Helpful Report

Posted 5 years ago

Hello Peter, Thank you for getting in touch and for your review, we are sorry you feel unhappy with your order, we can see your order confirmation states the item would be delivered on or around the 1st July, however your tracking shows the item is due to be delivered today, Your tracking information has been sent to you directly to help you, If there is anything else we can help you with then please do get back in touch, Kind Regards, Prezzybox

Posted 5 years ago

“Box arrived all disjunctive and tape around , very not happy about that”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.

Posted 5 years ago

“No dispatch email. Picture is back to front on one side of the mug.”

Helpful Report

Posted 5 years ago

Hello, We are sorry you have experienced a problem on this occasion. We can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Ordered next day delivery for my elderly father for fathers day. The present hasn't turned up and delivery company lied about him not being at home - he is shielding as he has underlying health conditions and is 80 years old so clearly can't go anywhere! I can't comment on the quality of the present because it still hasn't turned up”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“First and last time that I will order from Prezzybox. Both gifts were scheduled to come before Father's Day. Nothing received, no email apologising for lateness, nothing!!!. Real let down!”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“My order is yet to arrive😳”

Helpful Report

Posted 5 years ago

“Well.. i have placed the seeds in water to hydrate them before sowing(advice from Bonsai Growing Society) and to check if they are good seeds(germination viable) or empty shells. Unfortunately, after 24h (48 is max you can keep), not single sell has gone down on the bottom of glass, meaning all the ones left at surface being just empty cells. From all sachets, not even a single one has gone down. So from my experience..money wasted. I wouldn’t buy again honestly...”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Small set of gin bottles arrived broken.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Not delivered”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Still waiting for it to arrive!!”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews