Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“I was very disappointed in the speed of the enquiries on my order and the amount of time it took . It missed the special occasion by over a week . Very disappointed”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“It’s still not arrived and is now almost a week late, which isn’t great as it was a present for a 7 yr old.”

Helpful Report

Posted 5 years ago

Hello Cat, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 5 years ago

“Hi, Disappointed and a little dismayed at Prezzie Box experience. Ordered my wife's birthday card on Sat for delivery the following Wed/Thursday. No tracking notice, no card on either day it came a day later. On Thursday I contacted Prezzie Box and the lady said there must have been an issue with the tracking system or the mailing i.e.post office! I phoned this lady 3 times in a period of 3 hours! No idea what had gone wrong. It spoilt my day as every other member of my family managed to send cards and presents from moon pig etc with no problems. All ordered on the Sat before just like I did! I just felt so fed up with the service once I had made contact. It's appreciated that the cost was refunded, but birthday's only come once a year! I shall donate the refund to the NHS charities. Not a happy bunny........”

Helpful Report

Posted 5 years ago

Hello Michael, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“i didn’t even get it yet”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 5 years ago

“Paid for Saturday delivery. It is now the following Monday and not received anything. Asked to review before I even have the product. While deliveries may take longer due to corona virus, Saturday delivery at an extra charge shouldn’t be an option unless it is really available. I paid extra because I needed it before today. Disappointed.”

Helpful Report

Posted 5 years ago

Hello Yvette, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I ordered a parcel last Wednesday on next day delivery. Today is Monday and the parcel has still not arrived”

Helpful Report

Posted 5 years ago

Hi Dee We're really sorry to hear this - If you could email our customer service team over on csteam@prezzybox.com or open a thread on our website. They'll be able to have this rectified for you immediately Many thanks Prezzybox

Posted 5 years ago

“Not received it yet still waiting!”

Helpful Report

Posted 5 years ago

Hello Tricia, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners on the 27th May but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us. Thank you for your patience, Prezzybox

Posted 5 years ago

“Bought it for my elderly mother who’s got the beginnings of dementia. Her memory is bad and I hoped she could use this pad to use daily to help her remember things, but I can’t get it to erase the sample I wrote. The few instructions that came with it says the screen can be locked ..says you can lock the screen by pressing beneath the erase button....not sure if this is what I did but now can’t erase the sample at all?? Very flimsy thing and to me, not fit for purpose!”

Helpful Report

Posted 5 years ago

Hi Janette We're so sorry to hear this - Please email our customer services team and they'll be able to have the problem rectified for you and give detailed instruction on how to use the item. Many thanks Prezzybox

Posted 5 years ago

“The Hermes delivery man threw the box onto the floor ... This could have potentially broke the gift. I would consider changing your courier services. I will not be ordering from here again it's too much of a risk when ordering an expensive gift to then be potentially trashed on delivery.”

Helpful Report

Posted 5 years ago

Hi Joanne We're really sorry about the bad experience you had with one of our couriers - We are always grateful for customer feedback & constantly strive to make your experience with us as enjoyable as it could possibly be. Many thanks Prezzybox

Posted 5 years ago

“Very disappointed!!!!!!!!!!!!!!!!! I ordered nearly £80 worth paying for Express Delivery in the hope of posting some of the items overseas either Thursday or Friday. They have my mobile number "in case there's a problem with the order" - nothing yet, they have my e-mail address, it seems that's so I can answer this review and tell them how wonderful they are. I have tried the tracking facility, it suggests the order hadn't even left the warehouse at close of business yesterday (29th). When will the order arrive? Why did I bother paying the extra? Is there such a thing as Customer Service? Now I find the review I was going to send goes via an unsecure connection...”

Helpful Report

Posted 5 years ago

Hi Paul So sorry to hear this - I'll pass this through to our customer service team and have this problem rectified for you immediately Sorry for the inconvenience Prezzybox

Posted 5 years ago

“Still not received this item”

Helpful Report

Posted 5 years ago

Hi April We're sorry to hear this - If you could email csteam@prezzybox.com they'll be able to have this rectified for you. Many thanks Prezzybox

Posted 5 years ago

“I have not yet received this order , I would love to review it but I am not psychic. Does this request for a review mean you think I have received my order ?”

Helpful Report

Posted 5 years ago

Hi Judith It seems that one of our team has had to pull your order - If you could email our customer service team over on csteam@prezzybox.com or open a thread on our website then they'll be able to have this rectified for you Many thanks Prezzybox

Posted 5 years ago

“Their service is awful. They dont confirm shipping and ask for review before you've even received the product. Its been 10 days and I have no idea where the item is”

Helpful Report

Posted 5 years ago

“Item was ordered two weeks before a birthday, didn’t arrive on time and is still not here.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I ordered Personalised Chocolates for Couples but there were some issues with the personalisation. I notified Prezzybox straightafter the order was placed and that there was an issue with the personalisation and this needed to be changed. Prezzybox acknowledged the notification and sent a message to their external partners. However, Prezzybox were not able to rectify this before it was dispatched. I understand due to T&Cs for personalised items, refunds cannot be carried out but Prezzybox could have offered a replacement at no cost to me due to Prezzybox failure to rectify the issue. Instead they have offered a replacement at cost price! From a customer service point of view, it has been very poor.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Awful, never arrived”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“This item has not yet been received. Please advise was due 20/5/2020...”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“I can’t rate it yet. I ordered it over a week ago and I’m still waiting for it to arrive..”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is on the way and should arrive shortly. We hope this helps!

Posted 5 years ago

“My order never arrived”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Hi, I didn’t receive my order yet, which is very upsetting since the anniversary was yesterday and I had no response from you regarding my case. I still don’t have any type of information, if it’s coming or not. That’s very frustrating.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews