Name: Prezzybox
Address: The Atrium, Curtis Road Business Park, Dorking, Surrey
Rating: 4.50

“Very disappointed, when you pay extra to have flowers delivered the next day and they turn up a day late😡😡😡😡”

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Broke within seconds”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Understandable with situation you shouldn't took the money then refunded it”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Very disappointed in chocolate box. Had no idea was posted in hamper box. So ripped open!! Realised I had ruined the present. Over £30...chocolate had melted and remoulded. Very disappointed and feel ripped off.”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Will not use again 20 bats of chocolate for £38.98 , addresses to the wrong person and never got what I ordered . Checks on line and what I ordered was not what I got . Never even came in a Cadbury’s box . Not to worry you learn . We will just enjoy the chocolate .”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“Unfortunately the item arrived with another persons photo on it I am assuming they probably got mine, whilst customer service did respond quickly there did not seem to be much by the way of an apology the are sending out the correct item but now likely to miss my wedding anniversary”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Not clear on delivery dates of item. Paid extra for next day delivery as said Saturday. Assumed was following day turned out to be following week and too late to change mind as processed order and taken payment. Again only notified after payment made and order processed.”

Helpful Report

Posted 5 years ago

Hi Kelly, Thank you for your review. We're sorry to hear that there was some confusion on this occasion. We take all comments and feedback on board and will look into making this clearer on the site. Thank you,

Posted 5 years ago

“Parcel still has not been delivered and I paid extra for it to arrive on a family members birthday- very disappointed ☹️”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. We can see that the extra you paid for an express service has been refunded to you as an apology. Thanks, Prezzybox

Posted 5 years ago

“Very poor, Ordered a gift for a friend on the 13th pf may her birthday was on the 15th it said estimate delivery was 14th-16th We are now on the 18th and she still hasn't received it.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I'm waiting to hear why, on my first order, I was charged twice for the same item. Not currently Happy about this. Hope for a refund on one of the payments.”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

“Ordered for delivery on my son's 21st but an unnotified 24hr delay meant delivery was not made on the day and over 24hours later has still not been delivered. I shan't be using Prezzybox again.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“Have not received my package yet.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order should now have arrived with you. We hope this helps!

Posted 5 years ago

“Haven’t received item yet”

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Posted 5 years ago

Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order should have now arrived for you. We hope this helps!

Posted 5 years ago

“the order i got was faulty and didn’t work. a waste of £7”

Helpful Report

Posted 5 years ago

Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!

Posted 5 years ago

“There was a wrong date on the candle, 2021 instead of 2020.”

Helpful Report

Posted 5 years ago

Hi Pamela, Thank you for your feedback. We've looked into this, i'm afraid the personalisation we received from you was 2021. Please contact our team on: csteam@prezzybox.com and we can help further. Thank you,

Posted 5 years ago

“Sent the wrong item and it was a present!”

Helpful Report

Posted 5 years ago

Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks,

Posted 5 years ago

“Never received them, despite paying for Saturday delivery. Rang to chase and was told next day- still didn’t arrive. Rang again and cancelled the order”

Helpful Report

Posted 5 years ago

Hello, Thanks for your feedback! We’re so sorry to hear that you had to cancel your order on this occasion. We can see that you've been refunded in full for your order. Apologies for any inconvenience caused. All the best, Prezzybox.

Posted 5 years ago

“Birthday gift for 18 year old nephew. Never arrived on time and at all. Disappointed”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox

Posted 5 years ago

“I ordered these socks over 10 days ago for a birthday present and they still haven’t been delivered, the birthday has been and gone. I have received no updates about when they might arrive, very disappointed.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your review. We're so sorry that your order hasn't arrived yet. Your order has been dispatched by our external partners on the 7th May but unfortunately Royal Mail are experiencing delays at the moment. We're sorry for the slight delay on this occasion, but your order should arrive with you within the next few days. If you have any questions then please do not hesitate to contact us.

Posted 5 years ago

“I ordered gardening gloves for my mother in law’s birthday which was supposed to be delivered in time for the 9th May. I only received an email yesterday 11th saying it’s out of stock. I’m very disappointed as not only did my mother in law not get a gift from me, I didn’t even have enough notice to get her something else in time for her birthday since the notification only came AFTER the delivery date was due. I really feel this could’ve been avoided with a bit more diligence. I’m unsure if I would use Prezzybox again at this point.”

Helpful Report

Posted 5 years ago

Hello Marianne, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Prezzybox Reviews