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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

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Anonymous
Verified Buyer
“We still have not received it yet so I can’t give a review! I emailed and you said you were waiting to hear back where it was.....”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review, We arranged for a replacement item, this was dispatched with the Royal Mail on the 1st May. We're sorry for any inconvenience caused by the issue you've experienced on this occasion. Kind Regards, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Was told I'd get an email when the item was dispatched. I did not receive this. Was also told I'd get a tracking number to track the parcel once dispatched and I did not receive this either. Emailed prezzy box to ask them where the parcel was and they said it'd been dispatched and that's all. No further details or a tracking number. They didn't even say who it would be delivered by. Ver poor service”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Violet Rarity
Verified Buyer
“Would have liked to have given a nice review but unfortunately the gift hasn’t arrived and you haven’t answered my emails also not answering my phone calls. Can you please explain !!”
Helpful Report
Posted 5 years ago
Hello Violet, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with the Royal Mail. We can see your order arrived safely on the 1st May and that a member of the team has helped you. Many Thanks, Prezzybox
Posted 5 years ago
Hannah Moakes
Verified Buyer
“My gift was ordered on 14th April. Money was taken from my account and it has never arrived. Contacted customer services and no reply!”
Helpful Report
Posted 5 years ago
Hello Hannah, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 5 years ago
Amanda Catlow
Verified Buyer
“Terrible, not had the parcel. Messaged to say wrong postcode added to order in error however no email back or help received. Hermes also no answers. Will not order again from this company”
Helpful Report
Posted 5 years ago
Hello Amanda, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team helped you with your issue and the order is now delivered, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 5 years ago
Lesley Sullivan
Verified Buyer
“I still haven't recieved this gift after 7 days and it's for a birthday present so I'm not happy”
Helpful Report
Posted 5 years ago
Hello Lesley, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 5 years ago
Maria Monaghan
Verified Buyer
“Paid extra 10 days ago for delivery to receive my item on the Saturday in time for my daughters birthday . I’m still waiting . Hasn't gone to courier yet Tried contacting them received a message telling me my name was invalid . Really not happy”
Helpful Report
Posted 5 years ago
Hello Maria, Thank you for your review. We are sorry there was an issue with delivery. After further investigation, we can see that your order was dispatched from our warehouse but there has been a delay with our courier. They are aware of the issue and will aim to deliver your order as soon as possible. Please accept our sincerest apologies for any inconvenience caused. Kind Regards, Prezzybox
Posted 5 years ago
Claire Hase
Verified Buyer
“Chips in the product”
Helpful Report
Posted 5 years ago
Hello Claire, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue and a replacement is on its way, however if you need any further information then please do not hesitate to contact us at csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
V C Agaba
Verified Buyer
“I haven't received my order yet so I can't say anything till I get my order”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
David Jago
Verified Buyer
“Still have not received the popcorn, so far just message saying it been dispatched and will by delivered on 21 now 25 and still no popcorn just be honest.”
Helpful Report
Posted 5 years ago
Hello David, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us. Many Thanks, Prezzybox
Posted 5 years ago
Anne Greenwood
Verified Buyer
“Rubbish poor quality piece of red paper with name and number no frame”
Helpful Report
Posted 5 years ago
Sandra Corbett
Verified Buyer
“Paid extra for next day delivery and still no sign of the gift turning up so honestly can't comment on whether the quality of goods or service was good. So far its not looking great.”
Helpful Report
Posted 5 years ago
Stacy Norman
Verified Buyer
“Next day delivery was three days late. It was a birthday gift. I paid extra to get it there on time.”
Helpful Report
Posted 5 years ago
Michael Norris
Verified Buyer
“Can’t as it hasn’t arrived yet and heard nought to say when it’s due as date stated on order has well passed ...and no word fro Yourselves still waiting”
Helpful Report
Posted 5 years ago
Megan Short
Verified Buyer
“I places an order on Sunday 19th April and paid extra for next day delivery. I had an email on Monday 20th saying my order had been dispatched. It is Wednesday now and nothing has arrived. Not good service”
Helpful Report
Posted 5 years ago
Kieran Clavin
Verified Buyer
“I would love to review this product but it was ordered as a gift and it never arrived to the recipient”
Helpful Report
Posted 5 years ago
Grace Batten
Verified Buyer
“It didn’t come?”
Helpful Report
Posted 5 years ago
Helen Crossland
Verified Buyer
“I paid for next day Saturday delivery on 17.4.20. A present for my son's birthday 21.4.20. I am still waiting to receive it & no update received.”
Helpful Report
Posted 5 years ago
Helen Crossland
Verified Buyer
“I placed an order on 17.4.20 & paid for next day Saturday delivery. The present was for my son's birthday on 21.4.20. We are still waiting for the delivery & no update received.”
Helpful Report
Posted 5 years ago
Anna Lazarou
Verified Buyer
“We have not received this yet!!!!!”
Helpful Report
Posted 5 years ago
Hello Anna, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. This is showing as delivered on the 20th April. We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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