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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Paul Newman
Verified Buyer
“Not happy at all with the service. Paid extra for item to be delivered on 17 April and as yet have not received it and it is 19 April! Why charge extra when you cannot guarantee the delivery date. This is a Birthday present so very unhappy.”
Helpful Report
Posted 5 years ago
Hello Paul, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Sarah Mccormack
Verified Buyer
“No stars was sooo o disappointed paid extra for next day delivery it’s now the third day and still hasn’t been delivered ...emailed and had no response will deffo not be recommending 😡”
Helpful Report
Posted 5 years ago
Hello Sarah, Thank you for taking the time to review your order, We are sorry you have experienced a problem on this occasion, we can see a member of the team are helping you with your issue, however if you need any further information then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Jeanette McClymont
Verified Buyer
“As i placed my order on Thursday 16th April and paid for next day delivery, im not sure you would want me to write a review as my order still hasnt been delivered and most likely wont be till Monday now. If you are unable to deliver a service you should not be advertising it nor should you be charging extra for it. As my parcel hasnt been delivered yet i have only answered below as it wont submit if i dont.”
Helpful Report
Posted 5 years ago
Hello Jeanette, Thank you for your review! We’re really sorry to hear that your order is taking a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Matthew Heselwood
Verified Buyer
“I ordered this on the 9th of April and still not received yet 19th. I ordered this for my wife’s birthday. So very disappointed”
Helpful Report
Posted 5 years ago
Hello Matthew, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Gareth Dwyer
Verified Buyer
“I paid extra for next day delivery for my partners birthday on Thursday and it still hasn't arrived. Very disappointing considering it was in my plan to display the light for her in the morning.”
Helpful Report
Posted 5 years ago
Hello Gareth, Thank you for taking the time to review your order, We are sorry you have experienced a problem on this occasion, we can see a member of the team are helping you with your issue, however if you need any further information then please do not hesitate to contact us at csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Lucinda Rue
Verified Buyer
“the chocolate was never delivered to my elderly friends - they were very sad and I was disappointed.”
Helpful Report
Posted 5 years ago
Hello Lucinda, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us at csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Failed to deliver three orders submitted.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to review your order. We are sorry you have experienced a problem on this occasion, we can see a member of the team is helping you with your issue, however if you need any further information then please do not hesitate to contact us at csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Ricky Doyle
Verified Buyer
“I am still waiting on it!! Not happy”
Helpful Report
Posted 5 years ago
Sally Rose
Verified Buyer
“Absolute rip off, cheap bottle of wine in a plastic bottle for £15.18, inc £3.99 shipping & I got $2.80 discount. Bought for husbands birthday. Arrived in cardboard package without any paperwork, some prezzy!”
Helpful Report
Posted 5 years ago
Maria Walsh
Verified Buyer
“My order was a gift for my friends birthday. It was yesterday. The gift never arrived. I’ve had to chase the letterbox wine up twice. I don’t think I will be ordering again. Unless the gift arrives but after been told it was sent on the 10th. Unless it’s actually coming from Spain which I doubt I can see it taking 7 days to arrive. So I now have to get another gift an expense I cannot really afford after been out of work. If it does arrive then I will apologise but like I say Royal Mail are usually a reliable service.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Aly Davies
Verified Buyer
“I would love to review the product but still not received 2 weeks after order”
Helpful Report
Posted 5 years ago
Scott Musgrave
Verified Buyer
“Hard to say really, as I’ve not received it yet!”
Helpful Report
Posted 5 years ago
Susan Chmiel
Verified Buyer
“Still not received it and no response from 2 email complaints.”
Helpful Report
Posted 5 years ago
Carole Russell
Verified Buyer
“Please tell me what has happened to my order. Still not arrives.”
Helpful Report
Posted 5 years ago
Calum Renaud
Verified Buyer
“messed up my order”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I thought that a a growing cut would actually show how to trim and make it as it should although it has no info on how to trim and cut it. Didn’t find very helpful”
Helpful Report
Posted 5 years ago
Lisa Holland
Verified Buyer
“I cancelled order on the same day and no email back saying order Had been cancelled”
Helpful Report
Posted 5 years ago
Kate Storey
Verified Buyer
“I am still waiting for delivery to be made! Date given was between 9th and 10th April.”
Helpful Report
Posted 5 years ago
Taylor Ferne
Verified Buyer
“Still not received my order or a Had any update on my order.”
Helpful Report
Posted 5 years ago
Livia Magliocco
Verified Buyer
“One of my orders still have come and i ordered it weeks ago!”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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