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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Colin HARRISON
Verified Buyer
“When I received the product it had been damaged in post”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 5 years ago
Anonymous
Verified Buyer
“The order hasn't been sent and my emails about our haven't been answered.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Colin Griffin
Verified Buyer
“It still hasn’t arrived ☹️”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We can see your order was dispatched on the 1st April. We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
Christiaan Le Roux
Verified Buyer
“It's been 4 days now and no update when they will deliver my order, if they cant do it just let me know or prevent people from checking out orders!”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. You will receive your second email in the next few days to review your purchase. We can see from your confirmation email that your order is not due for delivery until 7th April, We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
Lisa Wakeman
Verified Buyer
“I placed an order and subsequently asked for it to be cancelled. I was informed that it was too late to cancel, this was fair enough but I asked for the item to be delivered to a different address. I also phoned and spoke to someone who said that the message had been received and the address had been changed. The item has just been delivered to the original address. Very angry about this and won’t be ordering anything again from this company”
Helpful Report
Posted 5 years ago
Hello Lisa, Thank you for taking the time to review your order, we are sorry the address was not changed, we have had a look into this for you, unfortunately your address change request was made after your order was already confirmed and with dispatch, we attempted to change this for you but unfortunately it was too late, Again we are sorry for any inconvenience caused on this occasion, Many Thanks, Prezzybox
Posted 5 years ago
Jessie-Renee Moore
Verified Reviewer
“not received”
Helpful Report
Posted 6 years ago
Lisamarie Cable
Verified Reviewer
“No sign of it!!!”
Helpful Report
Posted 6 years ago
Argha Sarkar
Verified Reviewer
“My order was cancelled and not honoured by PrezzyBox. I am extremely dissatisfied with their service.”
Helpful Report
Posted 6 years ago
Laura Canbulat
Verified Reviewer
“Haven't received my purchase.”
Helpful Report
Posted 6 years ago
Katrina Leer
Verified Reviewer
“Not received this yet even though I've waited 3 weeks”
Helpful Report
Posted 6 years ago
Katrina Leer
Verified Reviewer
“Not received this yet even though I've waited 3 weeks”
Helpful Report
Posted 6 years ago
Smith Smith
Verified Reviewer
“Not received it yet!”
Helpful Report
Posted 6 years ago
Joanne Hendry
Verified Reviewer
“Have not received bottle yet??”
Helpful Report
Posted 6 years ago
Joanne Hendry
Verified Reviewer
“Have not received bottle yet??”
Helpful Report
Posted 6 years ago
Jessie-Renee Moore
Verified Reviewer
“not received”
Helpful Report
Posted 6 years ago
Linda Jones
Verified Reviewer
“Not yet received”
Helpful Report
Posted 6 years ago
JESSICA Booth
Verified Reviewer
“I still haven’t received my order! Can you tell me when it has been sent please?”
Helpful Report
Posted 5 years ago
Laura Canbulat
Verified Reviewer
“Haven't received my purchase.”
Helpful Report
Posted 6 years ago
Lisamarie Cable
Verified Reviewer
“No sign of it!!!”
Helpful Report
Posted 6 years ago
JESSICA Booth
Verified Reviewer
“I still haven’t received my order! Can you tell me when it has been sent please?”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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