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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jessie-Renee Moore
Verified Reviewer
“not received”
Helpful Report
Posted 6 years ago
Linda Jones
Verified Reviewer
“Not yet received”
Helpful Report
Posted 6 years ago
JESSICA Booth
Verified Reviewer
“I still haven’t received my order! Can you tell me when it has been sent please?”
Helpful Report
Posted 5 years ago
Vikki Zelkin
Verified Buyer
“No dispatch confirmation and no delivery. Completely understabd if the order can't be fulfilled but why let me place the order in the first place”
Helpful Report
Posted 5 years ago
Hello Vikki, Thank you for taking the time to review your order, we are sorry you experienced an issue with your order, unfortunately due to recent unprecedented issues across the UK and worldwide we were unable to complete the order, we are very sorry for the inconvenience caused on this occasion, Many Thanks, Prezzybox
Posted 5 years ago
Lily Payne
Verified Buyer
“Absolutely rubbish”
Helpful Report
Posted 5 years ago
Hello Lily, Thank you for taking the time to review your order, we are sorry you are unhappy with your order. We can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Jake Coyle
Verified Buyer
“Said it was cancelled. Was sent anyway”
Helpful Report
Posted 5 years ago
Hello Jake, Thank you very much for your review. We're sorry to hear your cancellation was not actioned, we have sent a returns label to your email address to help you, Again we are sorry for the inconvenience caused on this occasion, Many Thanks, Prezzybox
Posted 5 years ago
Rachel Sharp
Verified Buyer
“I placed an order and paid for it to be delivered next day (Friday 20th March). There is no information on the tracking for this order and it still hasn't been delivered. Additionally the order was supposed to be personalised which hasn't been able to happen. If I wanted a non personalised bottle of gin I would've just gone to a shop and bought one without waiting now 5 days for it to be delivered.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. This was dispatched on the 20th March on an overnight delivery to arrive Saturday 21st March, We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Teigan Adams
Verified Buyer
“I haven’t got it I ether want it or want my money back”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, a refund was actioned on the 17th March due to images not being suitable for the product, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Penny-Marie Peel
Verified Buyer
“Not impressed and most certainly wont be using them again. Ordered my parcel Friday morning, payed £5.99 for next day Saturday courier delivery. Now Monday morning and it’s not even with my courier yet. Not happy with it at all.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with our courier. We can see your order arrived safely at 10.11am on the 23rd March, if you need any further information then please do call 01827 839041 so we can help you, Many Thanks, Prezzybox
Posted 5 years ago
Gavin Brown
Verified Buyer
“Paid for next day Saturday delivery before 9am on a Friday and still has not arrived by the Monday. Mother’s Day gift missed so going to have to return it straight away”
Helpful Report
Posted 5 years ago
Hello Gavin, Thank you for taking the time to review your order, we are sorry you experienced a slight delay with your delivery, unfortunately due to recent unprecedented issues across the UK and worldwide we did experience a slight delay with our courier. We can see your order arrived safely on the 23rd March and that a member of the team has helped you. Many Thanks, Prezzybox
Posted 5 years ago
Anonymous
Verified Buyer
“Bought a gift for mothers day and paid extra for delivery so it would arrive on time only for it to come too late.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Virgil Rosioru
Verified Buyer
“I didn’t receive it and every time I track that parcel it says it will be on the move on the next 24 hours but that is going on for over week”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
ALLEN Wilkinson
Verified Buyer
“Not arrived yet it was for mothers day”
Helpful Report
Posted 5 years ago
Hello, Thank you for your feedback. It looks like we may have sent your review request a little early - Sorry. Your order is due for arrival on or before the 23rd March as shown in your order confirmation email, if you need any further help then please do get back in touch. Thank you, Prezzybox
Posted 5 years ago
David Terry
Verified Buyer
“Sorry to say my order wasn’t available at the time and wouldn’t receive it when I wanted. So got offered a refund.so waiting for refund”
Helpful Report
Posted 5 years ago
Hello David Thank you for taking the time to review your order, we can see it was cancelled and your refund was processed the same day, Please do get back in touch of you need any further help regarding this, Many Thanks, Prezzybox
Posted 5 years ago
George Read
Verified Buyer
“The box was damaged.”
Helpful Report
Posted 5 years ago
Hi there, Thank you for your review. We’re sorry to hear that your packaging was damaged so we’ve contacted you directly to check that your item was okay. Thank you again for the feedback, Prezzybox.
Posted 5 years ago
Adam Poplett
Verified Buyer
“Havent had it yet still waiting for it to be sent. Should of been here last week.”
Helpful Report
Posted 5 years ago
Hello Adam, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Lou Taylor
Verified Buyer
“Very disappointed, and very upset,”
Helpful Report
Posted 5 years ago
Hello Lou, Thank you very much for your feedback. We're very sorry that you are disappointed and upset, Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon! Prezzybox
Posted 5 years ago
Monika Splawska
Verified Buyer
“I ordered on Friday before 3 pm, I paid for the Saturday shipment and I haven't received anything until today. I am very unsatisfied.”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 5 years ago
Philippa Hulme
Verified Buyer
“I haven't received my order yet!!!”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to write a review, We are sorry for any confusion. All our customers receive two review emails, the first to review their shopping and purchase experience with Prezzybox and the second to review the product/s. We can confirm your order is on its way to you. You will receive your second email in the next few days to review your purchase. We hope this helps you. Many Thanks, Prezzybox
Posted 5 years ago
Margaret Bentley
Verified Buyer
“The gift I ordered was what I expected, the delivery with Hermes was absolutely rubbish, delivered to totally wrong address, I was not informed when it was going to be delivered as stated,”
Helpful Report
Posted 5 years ago
Hello Margaret, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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