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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Maria Walsh
Verified Buyer
“Didnt arrive to it's delivery address. Very disappointed”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Judith Tully
Verified Buyer
“I will when I receive my delivery promised for last week. Judith Tully. Please respond.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We can see a member of our team is looking into this for you and has been in contact via email. All the best, Prezzybox.
Posted 5 years ago
Susan Christopher
Verified Reviewer
“Still Not received 5 days after latest delivery date and my emails unanswered”
Helpful Report
Posted 5 years ago
Gillian Mckenna
Verified Buyer
“I ordered a star wars mug for a birthday gift from prezzybox.com when arrived it was all smashed up with the packaging extremely poor as the mug had been placed in a plastic bag with no protection when I contacted prezzybox.com they requested a photo with no explanation they then offered a replacement or refund when I requested both they declined so I opted for the refund very disappointed with this site considering the postage fee I had to pay for the mug to be delivered all smashed up.”
Helpful Report
Posted 5 years ago
Hello Gillian, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Sindija Senkane
Verified Buyer
“My prodoct was A good quality, but the packaging and the representation was an absolute joke. I got my product wrapped in my bill. I think you gotta fix this or at least make a plastic zip bags, because I was really disappointed”
Helpful Report
Posted 5 years ago
Hello Sindija, Thank you for your review and your feedback, we are sorry your item came to you in this way, We will look into why this happened, Many Thanks, Prezzybox
Posted 5 years ago
Susan Christopher
Verified Buyer
“Not happy with service”
Helpful Report
Posted 5 years ago
Hello Susan, Thank you for taking the time to review your order, we can see your item was dispatched on the 6th February to the address provided at the time of purchase, Please do get back in touch if you have not received this item so we are able to help you, Many Thanks, Prezzybox
Posted 5 years ago
Jason Smith
Verified Buyer
“Ordered a gift for my partner for Valentine’s Day on the Wednesday. I paid extra for next day delivery. Valentine’s Day was Friday. It’s now Saturday evening and I still haven’t got it. Ruined everything for me. extremely disgruntled. Ruined it not only for me but my partner too!!!”
Helpful Report
Posted 5 years ago
Hello Jason, Thank you for taking the time to review your order, we can see the team has already helped you with your issue, however if you need any further help then please do not hesitate to contact us on 01827 839041 or email csteam@prezzybox.com. Many Thanks, Prezzybox
Posted 5 years ago
Theda Williamson
Verified Buyer
“I've ordered items for Valentines Day which should've been here on Thursday the 13th..it's now Saturday the 15th and I still haven't received what I paid for..”
Helpful Report
Posted 5 years ago
Hello Theda, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Paul Mallett
Verified Buyer
“Paid for next day delivery and I’m still waiting on my parcel to arrive. Was sent in 2 shipments when it was all ordered together”
Helpful Report
Posted 5 years ago
Hello Paul, Thank you for taking the time to review your order, I can see part of your order was a personalised food item, this is freshly prepared and is dispatched directly from our partner and sent separately as shown in your order confirmation. We appreciate your feedback, We can see we have contacted you directly, however if you need further information please do not hesitate to get back in touch, Many Thanks, Prezzybox
Posted 5 years ago
Greg Houghton
Verified Reviewer
“Would love to be able to review this book but it is difficult as I have not even received it yet and despite several attempts I can not find out when it is going to be delivered. So it is likely that even though delivery was supposed to be before 25th December that someone is going to be without their special present!!!”
Helpful Report
Posted 6 years ago
Yuceali Yilmaz
Verified Reviewer
“The driver has thrown the item in the rose bush and we have no item which has gone missing. I have a picture as proof. I will be escalating a formal complaint.”
Helpful Report
Posted 6 years ago
Maree Holding
Verified Reviewer
“My socks still havent arrived despite the fact they cost £24 including postage, not overly impressed as this is for a gift.”
Helpful Report
Posted 5 years ago
Hello Maree, Thank you for your review, we can see your order was dispatched on the 4th February, someone will be in touch shortly to try and help you with this, Speak Soon, Prezzybox
Posted 5 years ago
Scott Toms
Verified Buyer
“Thought this might be a good idea for a funny valentines gift, ordered it a week before, on the Friday, they didn't dispatch it until the following Wednesday. Seeing as I'm paying £12 plus £4 in postage for a jar of Marmite that costs £2.50 in store I'd expect a little more urgency to help facilitate getting the item before said date. It's angered me because I now have to go out and find something else, just because they couldn't be bothered to process an order quicker. And before you state that they have thousands of items to send daily, well then get more staff in, make the fact it will take five days to post it more prominent on the website, or get a quicker printer, because surely it's just printing a sticker for a jar which you should already have in stock. It also says 2-3 days to dispatch (NOT WORKING DAYS) so therefore should have been dispatched earlier. At the very least communicate with the customer, it was advertised as a funny valentines gift, if you then realise it's not going to arrive before valentines day because it took you FIVE DAYS to dispatch, then just tell the customer. Your lack of communication smacks of hiding something you knew to be true. If it wasn't in stock and you had to wait, let them know, so they can cancel the order or choose something else. Update your website to state that product has to be ordered in. I have wasted £16 on a present which will not arrive in time, and now have to go out and buy something else to compensate and now look like I'm a dick that doesn't care enough to think ahead and order something. I will never use prezzybox again and will tell all my friends and followers not to use them as it's just a complete farce from start to finish.”
Helpful Report
Posted 5 years ago
Hi Scott, Thank you for your feedback! We are already in contact with you directly regarding this. Your order is still within our original estimated arrival dates of 14th - 18th Feb. Thank you.
Posted 5 years ago
Javaid Butt
Verified Buyer
“The encryption I wanted was supposed to be altogether as a name as it is, not scattered across it not happy. Feel embarrassed giving it as a gift now. Thanks for nothing”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 5 years ago
Anonymous
Verified Buyer
“I have been chasing an order which was dispatched on the 6th Feb. The first person I spoke to sounded completely disinterested. The second one slightly more helpful but I have still not heard back from my call chasing an item which is a Valentines gift.”
Helpful Report
Posted 5 years ago
Hello, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. We can see someone is helping you with this, however if you need any further information please do not hesitate to call 01827 839041 Many Thanks, Prezzybox
Posted 5 years ago
Janelle Walton
Verified Buyer
“I still haven't got my delivery yet and i paid for next day delivery so can I ask where it is ?asking me for a review before I've even got it don't make sense ?????”
Helpful Report
Posted 5 years ago
Hi Janelle, Thank you for your feedback. Your order was on a next day service and as this was placed on Friday, we dispatched your order yesterday and can see it has now been delivered today on our expected arrival date. We've contacted you directly to double check you've received your order. Speak soon! Prezzybox.
Posted 5 years ago
Jason Fletcher
Verified Buyer
“No information about deliver/or what progress where it's at. Such a unprofessional and slow company. What a disappoint still waiting.”
Helpful Report
Posted 5 years ago
Hello Jason, Thanks for your feedback! We’re so sorry to hear that you have not received your confirmation or dispatch emails, sometimes these do default into your spam, We’re looking into this for you right away and will be in touch soon, All the best, Prezzybox.
Posted 5 years ago
Ben O,Donovan
Verified Buyer
“I haven’t received my item yet I haven’t had an email to say it’s been shipped so I’m worried as to where it might be”
Helpful Report
Posted 5 years ago
Dafydd Pesic-Smith
Verified Reviewer
“No response from the gift supplier company”
Helpful Report
Posted 5 years ago
Hello Dafydd, Thank you for taking the time to review Prezzybox, please could you call the team on 01827 839041 so we can find out more about your query and check the contact details you have for us, unfortunately we have had no correspondence from you before today, we would really like to help you, alternatively our email address is csteam@prezzybox.com We look forward to speaking with you soon, Prezzybox
Posted 5 years ago
Steven Patton
Verified Buyer
“Didn't give me proper information for ordering in Northern Ireland.. Didn't inform me that item would not be delivered on correct day. Said they should have informed me about this and would refund order before it arrived. Order arrived now gotta send it back”
Helpful Report
Posted 5 years ago
Hello Steven, Thank you for your review, we are very sorry you have experienced an issue with your delivery, unfortunately, as shown in our delivery exceptions, deliveries to Northern Ireland can take longer than standard mainland UK deliveries, we ask customers to speak with our customer service team for a more accurate delivery time scale, If you need further information please do not hesitate to contact Prezzybox on 01827 839041 or email csteam@prezzybox.com Thank you for all your feedback, Prezzybox
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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