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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Dawid Kucharski
Verified Buyer
“Ordered it on 16th December, never received - today we have 31st December. It’s a joke!!!”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that you have experienced an issue on this occasion, we have contacted you directly to help you, please do get back in touch if there is anything else we can help you with, All the best, Prezzybox.
Posted 5 years ago
Kay Piper
Verified Buyer
“I ordered this present on the 16’th December it is now 31st December still not arrived. Appalling”
Helpful Report
Posted 5 years ago
Hello Kay, Thank you for taking the time to review your order, we are very sorry you experienced a problem with your delivery, we hope we have helped resolve this for you, however, if there is anything else we can help you with then please do get back in touch. Many Thanks, Prezzybox
Posted 5 years ago
Richard Gercs
Verified Buyer
“Item still not received and was a Christmas present, which was supposed to be with me before the 25th!!”
Helpful Report
Posted 5 years ago
Hello Richard, Thank you for your review! We’re really sorry to hear that your order was lost in transit, We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are issues when items become lost, we always help our customers whenever we can and I can see a replacement order is now on its way to you. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Stuart Hall
Verified Buyer
“Awful customer service take payment for orders then don’t send them Then ignore any queries I have referred this as fraud to my local police force and to trading standards and to the daily mail If you don’t refund me by 1 st Jan 20 u will be taken to court”
Helpful Report
Posted 5 years ago
Hi Stuart, Thank you for your feedback. You placed your order with us on the 20th on a Saturday delivery - Unfortunately this was after our 4:30pm cut off time. We explained this to you via email and your order was cancelled and refunded in full on the 30th. Thank you,
Posted 5 years ago
Juliet Dennis
Verified Buyer
“Delivery was suppose to be Christmas Eve but package arrived Saturday 28th Dec. I should have some refund.”
Helpful Report
Posted 5 years ago
Hello Juliet, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks,
Posted 5 years ago
Anonymous
Verified Buyer
“Waiting for a refund. Didn’t receive items.”
Helpful Report
Posted 5 years ago
Hello Thank you for your review! We’re really sorry that your order was lost in transit, We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are issues when items become lost, we always help our customers, whenever we can. I can see a refund has been actioned for your lost order, Again we are very sorry for any inconvenience caused on this occasion, If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Russell Barrett
Verified Buyer
“So 13 days after ordering my gift I have yet to see it, so I can't really leave a review on the product, because the product has not arrived, ETC was 23-25, it's currently 29th and no goods.”
Helpful Report
Posted 5 years ago
Hello, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
SABENA MEHTA
Verified Buyer
“Lied about delivery”
Helpful Report
Posted 5 years ago
Hello Sabena Thank you for taking the time to review Prezzybox, we have had a look at your complaint. Delivery estimation is showing as Jan 10th, however we can confirm your order was dispatched on the 3rd January. If there is anything else we can help you with then please do get back in touch, Many Thanks, Prezzybox
Posted 5 years ago
Gavin Flood
Verified Buyer
“Did not work.”
Helpful Report
Posted 5 years ago
Hello Gavin, Thank you very much for your feedback. We're very sorry that there was a problem with your order on this occasion. Unfortunately we’ve had no contact to let us know there was a problem, so we’ve not been able to make this right for you yet! Please contact our team on: csteam@prezzybox.com and we’ll sort this issue for you right away. Speak soon!
Posted 5 years ago
Anonymous
Verified Buyer
“Text came in the wrong order. So it made no sense. Still awaiting full refund.”
Helpful Report
Posted 5 years ago
Hello Thank you for your recent review, we are sorry to see you are unhappy with your item, we apologise for the inconvenience caused on this occasion, we hope you are happy with how we resolved this issue for you Kind Regards Prezzybox
Posted 5 years ago
Rahiel Hussain
Verified Buyer
“RIP off!!”
Helpful Report
Posted 5 years ago
Hello Rahiel Thank you for your review, we can see you cancelled your order with Prezzybox, due to a complaint about the product Addictaball, the item is shown as one singular item but you thought it was a multiple gift pack, you wished to cancel before dispatch and we can confirm your full order was cancelled and refunded. Please do get back on touch if you need any further help on this matter, Many Thanks, Prezzybox
Posted 5 years ago
James Brookes
Verified Buyer
“Needed the presents for Boxing Day to give to family we are not going to see again for a while, they were table presents. Delivered on 27th at 4.30pm, useless.”
Helpful Report
Posted 5 years ago
Hello James, Thank you for your review! We’re really sorry to hear that your order took a little longer to arrive than we estimated. We do our very best to ensure that all orders are shipped on time and on the way to you as quickly as possible. Unfortunately on rare occasions there are delays in transit. If you’d like to talk to us about this some more, please contact us on: csteam@prezzybox.com. Thanks, Prezzybox
Posted 5 years ago
Neil Lane
Verified Buyer
“Very disappointing. Estimated date specified for delivery was 24 December 2019 but still not arrived at 27 December 2019. Nothing about this kind of delay was obvious when placing the order other than the delivery date stated as "estimated". I can't get through on the telephone number and when I tried to send an online complaint the system stated "Whoops! Order no unrecognised" although I was able to track the order using the same number on the system.”
Helpful Report
Posted 5 years ago
Hello Neil, Thanks for your feedback! We’re so sorry to hear that your item hasn’t arrived. We’re looking into this for you right away and will be in touch via direct email very shortly! All the best, Prezzybox.
Posted 5 years ago
Lucia Bark
Verified Buyer
“Not delivered according to date stated when ordered which meant Christmas presents did not arrive in time!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Haven’t yet received my item despite being told it would be delivered before Christmas”
Helpful Report
Posted 5 years ago
Nicola Jones
Verified Buyer
“My purchase wasn’t delivered on time, or to the correct address, and it was poor quality”
Helpful Report
Posted 5 years ago
Ian Evans
Verified Buyer
“Delivery issues.... Still waiting and it’s now Christmas Day afternoon... Guess she won’t be opening the present on the big day now then... :-(”
Helpful Report
Posted 5 years ago
Ciara O Kane
Verified Buyer
“The presents never arrived! Today is Xmas day and I have noticing to give my husband! I should of ordered from amazon as everything ordered arrived. Even stuff ordered after this order!! Would never use or recommend again- terrible! Rang customer service but they were closed”
Helpful Report
Posted 5 years ago
Jack Cooknell
Verified Buyer
“Was told I’d receive it before Xmas and I did not!!! Terrible”
Helpful Report
Posted 5 years ago
Raymond Fletcher
Verified Buyer
“Not happy with delivery, im supposed to have two orders in package delivered today but only recieved one. Invoice in box states qty 2”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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