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Prezzybox Reviews

4.5 Rating 58,288 Reviews
88 %
of reviewers recommend Prezzybox
Company Reviews Product Reviews
41,414
 Questions Metrics
4.5
Based on 58,288 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Prezzybox Reviews
Visit Website

Phone:

01827 839041

Email:

james.kraftman@giftuniverse.com

Location:

The Atrium,
Curtis Road Business Park,
Dorking
Surrey
RH4 1XA

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lucy Marshall
Verified Buyer
“Hasn’t even arrived”
Helpful Report
Posted 5 years ago
Adam Greenland
Verified Buyer
“Honestly don’t bother using! Ordered an items ages ago for Christmas and it’s still not arrived!! I would be staying well clear of this site! Christmas ruined! Why promise delivery for Christmas then not deliver? Stay well clear!”
Helpful Report
Posted 5 years ago
Can Halstead
Verified Buyer
“No communication about an order that was very late, and had to pay for delivery as well! Not sure I'd order from them again, the gift looks good though but it was a present so cant' comment on that.”
Helpful Report
Posted 5 years ago
Kim Medall
Verified Buyer
“It came damaged... as it was for Christmas I have no time to send it back! Very dissatisfied and disappointed!”
Helpful Report
Posted 5 years ago
Andrew Milligan
Verified Buyer
“I placed an order on Friday 20th December before 2pm and paid extra for delivery next day. I did not receive my parcel, I called today Monday 23rd December and was told that my parcel was out for delivery and would be there before 12. No parcel came, was given a DPD tracking number which doesn’t exist and DPD have no record or a parcel being sent from Prezzybox to my adress. Prezzybox has no idea where the parcel is and have reordered my items for tomorrow’s delivery, now I’ve received an email to say one of my items is now out of stock. This is absolutely disgusting service. How can you loose someone’s order that was supposed to be a Christmas present and then you can’t fulfil the order any way because you have no stock. I took a chance on ordering something from a company that looked appealing but now I wish I hadn’t. I won’t be ordering again, I feel really let down by this”
Helpful Report
Posted 5 years ago
Kelly Callisen
Verified Buyer
“The shopping experience online was fun and there are a lot of interesting products. Unfortunately when it comes to the delivery, I am incredibly disappointed as I paid an additional fee to ensure that I received the products I brought before Christmas but sadly they have not arrived. I will now not be able to give some members of my family gifts on Christmas Day. I appreciate that the courier service, Hermes is to blame but I’m still very upset by this situation.”
Helpful Report
Posted 5 years ago
Thomas Humphreys
Verified Buyer
“Still yet to get my order”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Still waiting on my order to actually arrive and I’m being asked to review the product and company. Terrible won’t be using again”
Helpful Report
Posted 5 years ago
Jo Pink
Verified Buyer
“Still waiting for my order”
Helpful Report
Posted 5 years ago
Blanche Sainsbury
Verified Buyer
“Still haven’t received items! And won’t be here for Xmas! No response from Prezzbox to explain why or a refund.”
Helpful Report
Posted 5 years ago
Catarina Goncalves
Verified Buyer
“Have yet to receive my items. Nothing done. Nothing received. Paid extra to receive by tomorrow but haven’t. Had to buy from another supplier. Will not buy again until they change courrier.”
Helpful Report
Posted 5 years ago
Gillian Shearer
Verified Buyer
“The gifts were fine, the delivery expensive and disappointing. The parcel was left in our box at the side of the house but the delivery was too big for the box. Hence, as it was pouring with rain, the parcel was soaked through and one of the gifts, a book, was completely ruined. Surely in view of the weather, the parcel could have been left with a neighbour? There was no card through the door either. I would not order again.”
Helpful Report
Posted 5 years ago
Emily Adiseshiah
Verified Buyer
“I paid for Saturday delivery and my package still hasn't arrived. Won't be using this site again.”
Helpful Report
Posted 5 years ago
Anna O'Dowd
Verified Buyer
“My package never arrived. Emailed customer services, haven’t gotten a response.”
Helpful Report
Posted 5 years ago
Mark Mascoll
Verified Buyer
“Paid for next day delivery and never received my presents for my parents for Christmas. I purposely ordered for next day as i was traveling to london for Christmas that evening at 8pm and now i have nothing.”
Helpful Report
Posted 5 years ago
Gillian Pacanowski
Verified Buyer
“I have not received it yet??”
Helpful Report
Posted 5 years ago
Sharan Bansal
Verified Buyer
“Never got my delivery from Hermes yesterday and I paid extra and waited all day.”
Helpful Report
Posted 5 years ago
Phil Andrews
Verified Buyer
“What Cushion????? How can I review an item I never received? I now have to go shopping for a Christmas present for a friend I’m seeing tonight as can’t rely on it arriving today. The delivery stated latest 19th December. Customer services can’t even confirm when it will arrive and just say it’s in high demand. The product should have been taken off the website if demand was about to get too much for the supplier!!! I reckon there’s going to be a few unhappy people this Christmas😢”
Helpful Report
Posted 5 years ago
A Alexandreanu
Verified Buyer
“It’s been a few days since the estimated delivery date and I haven’t even received a shipment confirmation yet. Contacted customer service but instead of checking with their partner the exact status of my order, I got a generic apology without any details of when the order will be fulfilled.”
Helpful Report
Posted 5 years ago
Diane Lauder
Verified Buyer
“Havent recieved 2 of 3 items ordered! Was promised Christmas delivery thats now not happening! Have sent 3 emails had no reply! Have taken my money though! Very very disappointed. Will not use you again!!”
Helpful Report
Posted 5 years ago
Prezzybox is rated 4.5 based on 58,288 reviews
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